When accessing a custom domain page, users unexpectedly redirected to the instance domain (xxx.service-now.com)Issue When accessing a page like a password reset page or an external user registration page on custom domain (configured as custom URL), users redirected to the instance domain (xxx.service-now.com) unexpectedly.ReleaseCould be all releasesCause"Is instance URL" might not be active.ResolutionNavigate to All > Custom URL > Custom URLs > the record in active state. Then click "Set as Instance URL" to enable "Is instance URL" if you have not done so. More details can be found from below articles: Set a custom URL as the instance URL https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/integrate/authentication/task/configure-custom-url.html KB0784246 - What is the "Is Instance URL" checkbox in the Custom URL form? https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784246