How to avoid to keep creating conversations and having the chat minimized when users open a new browser for the same portal?<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Issue How to avoid to keep creating conversations and having the chat minimized when users open a new browser for the same portal? Steps to reproduce User has a chat with virtual agent on sp portalThe chat ends and the virtual agent is still openUser opens another sp portal on a new web browserThe new browser has the virtual agent open and creates a new conversation Resolution Go to sp_agent_chat_config.listOpen the entry for your portal Add these entries on the server script skip_load_history: trueload_active_only: true Go to sys_properties.listSet property com.glide.cs.advanced-chat-popover = true Note: for more information about 'skip_load_history' and 'load_active_only' review this KB Agent Chat - Difference between the 'skip_load_history' and 'load_active_only' parameters