Users from group 'A' are unable to access assignment groups "G1" and "G2" incidents despite ACL modifications.ProblemUsers from group 'A' are unable to access assignment groups "G1" and "G2" incidents despite ACL modifications.Root CauseThe ACLs created for the access are correct. The issue is due to customizations in the business rules that restrict the access. Steps to Resolve1. Check customizations done on business rules under the incident table.2. You can also revert back customizations done on out-of-the-box business rules and disable the custom ones.