Configure a JWT provider and token for HLAIntroduction This KB describes the steps needed to create a JWT token for ITOM Cloud Services, which can be used for authentication for sending data from Amazon Data Firehose to HLA. For troubleshooting suggestions and additional documentation, see KB2117152. Requirements HLA version 36.0.19 or higher Create a KeyStore When uploading the keystore to the instance, the user can create either JKS or PKCS12. The keystore must have a password. When prompted, you can en # generate the private key openssl genrsa -out private.key 2048 # create the certificate - all metadata is optional when prompted openssl req -new -x509 -key private.key -out public_key.cer -days 9125 # create a keystore openssl pkcs12 -export -in public_key.cer -inkey private.key -out my_keystore.p12 -name my_keystore Create the certificate record Navigate to sys_certificate tableCreate a new record with "Java Key Store" as shown in the screenshot and upload the keystore file to this record. Note this MUST be a "Java Key Store" type. Add the password from the previous step. Create JWT key Navigate to the "JWT Key" table. Use the sys_certificate record we created above for the "signing keystore", and the keystore password for the "signing key" Create JWT provider Navigate to the "JWT Provider" table. Set the "Signing Configuration" to the JWT Key record that you just created. Create ICS JWT Config Navigate to the "ICS JWT Config" table. Create a new record, specify the previously created JWT Provider, and attach the public certificate from the "create a keystore" step. Get JWT token Navigate to the "ICS JWT Token" table and click the "Generate Token" UI button. In the opened UI, select a name, ICS JWT Config, and expiry time for the token. After hitting "Ok" you will get redirected to the newly created token. Hit the "View Token" UI action to view the token, and be able to copy it for use. Use the token with HLA The token you just created will be used after you select the "Amazon Data Firehose" tile in integration launchpad.