Grouping the list v_st_notify_conference_call on incident field is throwing ACL error - Support and Troubleshooting

Grouping the list v_st_notify_conference_call on incident field is throwing ACL error Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Applying group by on incident field on v_st_notify_conference_call table is not displaying the results instead throwing "Number of groups removed from this list by security constraints" Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ALL Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To resolve the issue, the customer needs to modify the script tied with remote table - v_st_notify_conference_call. When 'group by on incident' is executed, the if block of the following code is getting executed, which tries to query using incident sysId, resulting in an error message on UI. Need to define a function that checks if query should be based on incident sysId or not, and modify the if condition accordingly in below record.

/now/nav/ui/classic/params/target/sys_script_vtable.do%3Fsys_id%3D42ae12f0b7014010295a9489de11a9ce%26sysparm_view%3D%26sysparm_domain%3Dnull%26sysparm_domain_scope%3Dnull%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DtableSTARTSWITHv_st_notify%255eORDERBYname

Existing code:

var sourceId = v_query.getParameter('incident') || v_query.getParameter('incident_task') || ''; if (sourceId) // regular incident / incident task use case gr.addQuery('source', sourceId); else { // MIM use case

gr.addQuery('active', true); gr.addQuery('table', 'incident_alert_task'); }

For the customer use case , provided a workaround to modify the if condition such that on "group by on incident", the code in else block gets executed.

For example, define the following function that checks if query based on incident sysId or not :

function isValidIncidentRecord (sourceId)

{ var gr = new GlideRecord('notify_conference_call'); gr.addQuery('source', sourceId); gr.addQuery('active', true); gr.query(); return gr.getRowCount() > 0; }

And Modify the if condition as follows : if (sourceId && isValidIncidentRecord (sourceId))

// regular incident / incident task use case gr.addQuery('source', sourceId); else { // MIM use case

gr.addQuery('active', true); gr.addQuery('table', 'incident_alert_task'); }

The provided workaround can be used as a reference to modify the script.

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