How to resolve missing source citations for Now Assist Q&A Genius Results in Service PortalDescriptionYou may see missing source knowledge base citations in Service Portal search results when using Now Assist Q&A Genius Results. This occurs because the Now Assist Multi-Content Response Genius Result, which combines Q&A and Actions into a single response, is not yet supported in Service Portal search (planned for Q2 2025). As a result, Service Portal search may not display all citations that appear in Virtual Agent responses. However, there is a workaround that can be applied to achieve better consistency between chat and search. The workaround does result in better consistency between chat and search (such as listing all contributing sources) but does not achieve feature parity. That will come in the Q2 release. There are some known gaps which are listed below: Now Assist Q&A and Now Assist Actions use a different Generative AI pipeline than Now Assist Multi-Content Response.The Multi-Content Response Genius Result is only available in Virtual Agent, not Service Portal search.Service Portal search supports only the separate Q&A and Actions Genius Results, leading to inconsistencies in citations. Steps to Reproduce Set up Now Assist in Virtual Agent from the Conversational Interfaces console. This results in the Now Assist Multi-Content Response Genius Result being mapped to the Search Profile used for the VA. Enable Now Assist in AI Search This results in the Now Assist Q&A and Now Assist Actions Genius Results being mapped to the Search Profile used for the Service Portal. Execute the same query/utterance in both VA and Service Portal Search and compare a number of responses. Eventlually, you may notice some citations which are returned in VA are not returned in Service Portal.WorkaroundTo improve consistency between chat and search results, apply the following workaround. This will list all contributing sources in Service Portal search, but feature parity with Virtual Agent will be available in the Q2 2025 release. There are 2 update sets and 1 additional XML file attached to this KE. sys_remote_update_set_235ddd163b771210468e879aa4e45ab0.xmlsys_remote_update_set_c4ec55163b771210468e879aa4e45ae9.xmlsys_ux_data_broker_transform_973639ac9f7102104403089c8a0a1cba.xml Instructions Import both update sets: sys_remote_update_set_235ddd163b771210468e879aa4e45ab0.xmlsys_remote_update_set_c4ec55163b771210468e879aa4e45ae9.xml Import sys_ux_data_broker_transform_973639ac9f7102104403089c8a0a1cba.xml to the sys_ux_data_broker_transform table. This adds logic to sort Q&A results ahead of Catalog Items and makes embedded links clickable.Remove the Now Assist Q&A and Now Assist Actions Genius Results mappings from the Service Portal Search Profile where you want to apply the workaround.Map the Now Assist Multi-Content Response Genius Result to the Service Portal Search Profile.Edit the EVAM View Configs named SN_Temp_Multi Content Citation CATALOG and SN_Temp_Multi Content Citation QnA. Set the View Config Bundle field to the correct Template Predicate Bundle for the Service Portal. The update set records add these to the Service Portal Search Bundle. You may need to edit the form layout to expose the View Config Bundle field. Publish the Search Profile for the Service Portal. Note: For XP6 and any Yokohama version, set glide.search.evam.use_legacy_template_generation to true.Confirm that the search application genius result limit is 10.Related Problem: PRB1847450