Understanding the Interaction Management APIThe Interaction Management API is a REST API designed to facilitate external integrations for creating and managing interactions within ServiceNow. Method: POST https://instancename.service-now.com/api/now/interaction Accepted Parameters: channel (Mandatory) – Specifies the type of interaction. Accepted values: "Video", "Chat", "Phone", "Messaging".channel_metadata_table – A string representing the table name, mapped to the Channel Metadata field in the interaction record.channel_metadata_id – The sys_id of the record from the Channel Metadata table.context_table – A string representing the table name, mapped to the Context Table field in the interaction.context_id – The sys_id of the record from the Context Table. Sample Payload: {"channel": "chat", "channel_metadata_table": "incident", "channel_metadata_id": "sys_id of any incident record", "context_table": "problem", "context_id": "sys_id of any problem record"} Important Notes: Mandatory Field: Only the channel parameter is required; all other parameters are optional based on the requirement.Considerations: The Interaction Management API cannot be used to create a work item.The sn_interaction namespace is not visible in the REST API Explorer, which is expected behavior. It is only usable for scripting related to interaction management.If additional fields, other than the ones mentioned in the payload, are included in the request, they will not be updated, even if a 201 response is returned. This is the current expected behavior of the platform. The official ServiceNow product documentation has yet to be updated accordingly.