Real time transcriptions in CSM not working for outbound callIssue Real time transcriptions for ServiceNow Voice for Customer Service Management is not working as expected as mentioned in below documentation. Outbound call example flow for agents: Open a contact record and click the phone icon next to the customer's phone number.Note: The real time transcription only works when you place the call using the "click to call" button. https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/cloud-call-center/concept/using-voice-rtt.html Releaseall Release including YokohamaResolutionThis is a limitation and the only way the agent can see the Real time transcription for an outbound call is to close the interaction and reopen it from the list of interaction or refresh the screen.