CSV exported files (Windows-1252) are showing as ANSI character encoding in external text editors such as notepad. ServiceNow documentation: Exporting data https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/exporting-data/concept/c_ExportData.html Note: By default, ServiceNow exports all CSV files in Windows-1252 encoding. If you need to export translated data, set the glide.export.csv.charset system property to UTF-8. See the following wikipedia article and public stackoverflow article explaining this behaviour in the title: https://en.wikipedia.org/wiki/Windows-1252 - Windows-1252 or CP-1252 (Windows code page 1252) is a legacy single-byte character encoding[2] that is used by default (as the "ANSI code page") in Microsoft Windows throughout the Americas, Western Europe, Oceania, and much of Africa.[3] https://stackoverflow.com/questions/19109899/what-is-the-exact-difference-between-windows-1252-and-iso-8859-1 - Microsoft uses ANSI as an umbrella term for its ten Windows code pages.- Microsoft uses this convention in its text editor notepad.exe in all versions of Windows, typically located at C:\WINDOWS\System32.- Other text editors, such as Notepad2 and Notepad++ have also adopted this convention.