Incorrect message displayed in Virtual Agent contact supportProblemIn the Virtual Agent menu is showing message 'no chat agents currently available' even when agents are available. Root CauseThe entry is a custom branding entry and not even a chat entry, it is a regular text.Steps to Resolve1. Go to the branding entries: va_branding_contact_menu.list2. Delete the custom entry that has 'no chat agents currently available' Note: Chat entries cannot be customized and need to use the out-of-the-box (OOTB) entries.