Is possible to sent assignment process to all available agents?ProblemThe customer wants to change the chat queue assignment process so that all available agents see a chat request simultaneously and the first to accept gets the chat, with rejection removing it from everyone's queue. The current process cycles through agents.Root CauseFrom the agent chat perspective, there is not an out-of-the-box (OOTB) option to change the chat queue assignment process. The design is to send that by cycling depending on the agents' availability and assignment.Steps to ResolveThere is an option to send notifications, but it is on the notifications side, not on the virtual agent itself. Review the KB article 'How to send a notification to all available agents on workspace at the same time for a new chat.' (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993567) for potential solutions, but note that there are many restrictions and it may not handle the request as desired.