Q&A for Now assist for itsm data processingIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } After I install Now Assist for ITSMWill the instance data be sent for processing to an external location? Is there a chance that the data will be moved to another data center, or will it only be sent to our own data centers?Does Now Assist for itsm process data using their own LLM models, or does it use another method? Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Any Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Q: Will the instance data be sent for processing to an external location?[ServiceNow]: Yes. For NowLLM models, data can be sent and processed to other ServiceNow data centers than from where the instance is located.Q: Is there a chance that the data will be moved to another data center, or will it only be sent to our own data centers?[ServiceNow]: Yes. Data can be processed by another data center, but data is never stored outside your own data center.Q: Does Now Assist for itsm process data using their own LLM models, or does it use another method?[ServiceNow]: It uses Now LLM.Q: If the system uses their own LLM model then why data needs to be send to external location for processing. Ain't there prebuilt models in LLM used for processing the data?And where exactly this data will be moved for processing?[ServiceNow]: Now LLM is the model used to power Now Assist for IT Service Management. NowLLM models require higher specialized infrastructure which is not available in all ServiceNow data center.Q: Could you please share the way data is exactly processed in LLM model as it is not elaborated in any of the docs?[ServiceNow]: Data is sent to NowLLM servers as part of the input prompt. The prompt is then pre-processed and sent to the LLM models to generate the output response. The prompt is not persisted on disk at any time and the is present on the server only during processing time.FAQ document related to “NowAssist for ITSM” which has more details, if neededhttps://servicenow.sharepoint.com/:w:/r/sites/ITSMGTM-RTeam/_layouts/15/Doc.aspx?sourcedoc=%7B0E67F068-91B3-4D7D-A6E5-4D8AEA23DC95%7D&file=Q4-Now-Assist-for-ITSM_FAQ.docx&action=default&mobileredirect=trueNowAssist for ITSM Page: https://servicenow.sharepoint.com/sites/ITSMGTM-RTeam/SitePages/Now-Assist-for-ITSM.aspx