Global Wildcard Search and Inconsistent Results troubleshootingIssue The Global Search does not support wildcards as expected. Searching for records with wildcards does not return results. For example, searching for *2345 or INC0012% does not return the expected record INC0012345.ReleaseXanadu Patch 1 Hot Fix 2aResolutionConfirming AI Search Usage First, check if the customer is using AI search by following the steps in KB1514184. If the customer is using AI search, the issue falls under PRB1737685. It is expected behavior for AI search to require at least a 3-character prefix to function correctly. Workaround To find an incident record with a specific ending number, use the format "inc*2345". This will search for any record starting with "INC" and ending with "2345". If you prefer to use a single-character wildcard search (%), the % must replace the exact number of characters in the record. For example, "INC0012%%%" is equivalent to "INC0012*".Related LinksKB1514184 - How to find out if Global Search is using AI search or Zing Search