Why You Can't Redirect Users from Workspace UI to Service Portal in ServiceNowIssue Users attempting to redirect from Agent Workspace to Service Portal encounter challenges due to the underlying differences in how these interfaces are built and how they handle navigation and context. Unlike Service Portal, which supports multi-page navigation, Agent Workspace is designed as a single-page application (SPA). This leads to unexpected behavior when trying to redirect or switch between the two interfaces.ReleaseAllCause- The core difference between React-based Agent Workspace and AngularJS-based Service Portal causes redirection to break the SPA model. - Agent Workspace maintains contextual data that does not persist across different applications. - Agent Workspace is designed for service agents working in a focused environment, while Service Portal is meant for end-users to browse knowledge articles and request services. - ServiceNow’s APIs for Agent Workspace do not offer built-in support for redirection to Service PortaResolutionWorking as designed. End users can be resticted to see workspace pages using the "Audience" configuration. Learn about audiences on worksapce