User criteria for group nest.SummaryWhen a group is set for user criteria, its child group also meets the criteria. For example, if you set a parent group that contains a child group, and the child group has only one user, that user will also pass the criteria. Create a user criteria where ‘group = parent group’ and apply it to a service catalog item or a knowledge base. When you run user criteria diagnostics, you will see that the user in the child group meets the user criteria. This behavior is by design.