Exact match search results open records in 'kb_view' rather than 'kb_article_view'Issue A search by article number in Service Portal with exact match selected redirects some articles to a kb_view or backend view.ReleaseAllCauseThe knowledge articles may be using child tables, such as kb_template_how_to or kb_template_faq, which are not properly configured with an Entity View Action Mapper (EVAM) definition. ResolutionDefine or add the EVAM for the child tables. For example: https://<instance>.service-now.com/nav_to.do?uri=sys_ux_composite_data_template_predicate.do?sys_id=7561c96f938d9610389ef6db5cba1032 The following image provides an example of this configuration.