<h2>Create a retail case support request in CSM/FSM Configurable Workspace</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create a retail case support request in CSM/FSM Configurable Workspace" /><meta name="abstract" content="Use the CSM/FSM Configurable Workspace to create a retail case." /><meta name="description" content="Use the CSM/FSM Configurable Workspace to create a retail case." /><meta name="DC.coverage" content="translation-type:source" /><meta name="DC.contributor" content="Marc Breault" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-07-17T15:51:28-07:00" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="rahi-retail-create-case-workspace" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create a retail case support request in CSM/FSM Configurable Workspace</title></head><body id="rahi-retail-create-case-workspace"> <h1 class="title topictitle1" id="ariaid-title1">Create a retail case support request in CSM/FSM Configurable Workspace</h1> <div class="body taskbody"><p class="shortdesc">Use the CSM/FSM Configurable Workspace to create a retail case.</p> <div class="section prereq p"> <p class="p">Role required: sn_retail.associate, sn_retail.support_agent, or sn_retail.manager.</p> </div> <ol class="ol steps"><li class="li step"> <span class="ph cmd">In the CSM/FSM Configurable Workspace, navigate to <span class="ph menucascade"><span class="ph uicontrol">Lists</span> > <span class="ph uicontrol">Retail Cases</span> > <span class="ph uicontrol">My Cases</span></span>.</span> </li><li class="li step"> <span class="ph cmd">Click <span class="ph uicontrol">New</span>.</span> </li><li class="li step"> <span class="ph cmd">Fill in the fields as needed.</span> </li><li class="li step"> <span class="ph cmd">Click <span class="ph uicontrol">Save</span>.</span> </li></ol> </div> </body></html></div>