<h2>Request repair of an enterprise asset using the Repair option</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Request repair of an enterprise asset using the Repair option" /><meta name="abstract" content="Request repair of a defective enterprise asset in your stockroom directly through the asset form." /><meta name="description" content="Request repair of a defective enterprise asset in your stockroom directly through the asset form." /><meta name="DC.relation" scheme="URI" content="../../../product/enterprise-asset-management/concept/request-repair-defective-eam-assets.html" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/concept/it-asset-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/enterprise-asset-management/concept/managing-enterprise-asset-inventory.html" /><meta name="DC.relation" scheme="URI" content="../../../product/enterprise-asset-management/concept/manage-repair-of-defective-eam-assets.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-05-18T15:08:22+05:30" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="repair-requests-using-asset-form-eam" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Request repair of an enterprise asset using the Repair option</title></head><body id="repair-requests-using-asset-form-eam"> <div class="breadcrumb"><a class="link" href="../../../product/software-asset-management2/concept/it-asset-management.html" title="Manage software licenses, hardware assets, and cloud assets with intuitive work flows and life cycle visibility.">IT Asset Management</a> > <a class="link" href="../../../product/enterprise-asset-management/concept/managing-enterprise-asset-inventory.html" title="Keep track of your enterprise assets by efficiently managing inventory.">Create and manage enterprise asset inventory</a> > <a class="link" href="../../../product/enterprise-asset-management/concept/manage-repair-of-defective-eam-assets.html" title="Optimize your inventory by getting the defective enterprise assets repaired using the Repair flow.">Manage repair of defective assets in your stockroom in the Enterprise Asset Workspace</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Request repair of an enterprise asset using the Repair option</h1> <div class="body taskbody"><p class="shortdesc">Request repair of a defective enterprise asset in your stockroom directly through the asset form.</p> <div class="section prereq p"> <p class="p">Role required: sn_eam.enterprise_asset_manager or sn_eam.enterprise_asset_technician.</p> </div> <ol class="ol steps"><li class="li step"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">Workspaces</span> > <span class="ph uicontrol">Enterprise Asset Workspace</span> > <span class="ph uicontrol">Asset Estate</span></span>.</span> </li><li class="li step"> <span class="ph cmd">Select the <span class="ph uicontrol">All assets</span> tab.</span> </li><li class="li step"> <span class="ph cmd">Select an asset with state as <span class="ph uicontrol">In stock</span> and substate as <span class="ph uicontrol">Defective</span> or <span class="ph uicontrol">Pending repair</span>.</span> </li><li class="li step"> <span class="ph cmd">Select the More Options icon (<img class="image icon" id="repair-requests-using-asset-form-eam__image_und_h22_lbc" height="20" src="../../hardware-asset-management/image/more-actions-icon.png" alt="More options icon" />) on the Asset form.</span> </li><li class="li step"> <span class="ph cmd">Select <span class="ph uicontrol">Repair</span>.</span> </li></ol> <div class="section result" id="repair-requests-using-asset-form-eam__result_n51_m22_lbc"> <p class="p">A repair order with a repair order line in the <span class="ph uicontrol">Troubleshoot</span> stage is created.</p> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/enterprise-asset-management/concept/request-repair-defective-eam-assets.html" title="As an enterprise asset manager, you can get the defective enterprise assets repaired by creating Repair orders.">Request repair of defective enterprise assets</a></div> </div> </div></body></html></div>