<h2>Change your status in the chat panel</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Change your status in the chat panel" /><meta name="abstract" content="Change your status while you are on a break or offline so no new chats are assigned to you. When you return, you can update your status to let everyone know you are back." /><meta name="description" content="Change your status while you are on a break or offline so no new chats are assigned to you. When you return, you can update your status to let everyone know you are back." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="page-type" content="workspace-legacy" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="change-status" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Change your status in the chat panel</title></head><body id="change-status"> <h1 class="title topictitle1" id="ariaid-title1">Change your status in the chat panel</h1> <div class="body taskbody"><p class="shortdesc">Change your status while you are on a break or offline so no new chats are assigned to you. When you return, you can update your status to let everyone know you are back.</p> <div class="section prereq p"> <p class="p">Role required: agent_workspace_user</p> </div> <ol class="ol steps"><li class="li step"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Agent Workspace Home</span> > <span class="ph uicontrol">Chat</span></span>.</span> </li><li class="li step"> <span class="ph cmd">In the chat panel, from the status list, select your current status.</span> <ul class="ul choices" id="change-status__choices_ojk_sq3_l2b"><li class="li choice">Available: You are available to receive new chats.</li><li class="li choice">Away: You are not available to receive new chats.</li><li class="li choice">Offline: You are not available to receive new chats.</li></ul> </li></ol> <div class="section postreq" id="change-status__postreq_qmk_1r3_l2b"> <p class="p">Adjust your status depending on your availability.</p> </div> </div> </body></html></div>