All other Yokohama fixes

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The Yokohama release contains important problem fixes.

Yokohama was released on January 30, 2025.

Build date: 01-22-2025_0439 Build tag: glide-yokohama-12-18-2024__patch0-01-14-2025

Important: For more information about how to upgrade an instance, see ServiceNow upgrades .

For more information about the release cycle, see the ServiceNow Release Cycle .

Note: This Now Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854 .

For a downloadable, sortable version of the fixed problems in this release, click here

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[Deprecated] Classic HR Service Delivery Agent Workspace PRB1799637 Unable to complete an HR Task when 'Assigned to' is populated from an HR Template Access Control PRB1802864 The result of GlideRecordSecure.get() changes when preceded by a GlideRecord.get() call Access Control PRB1717880 The base instance object UI Action Assign to me uses the itil role instead of the ITSM/CMDB fine-grained roles or a combined condition Access Control PRB1744106 Concurrent updates to the group/role assignment results in an incorrect inheritance count Access Control PRB1773126 An ACL for the 'Database' view isn't working as expected for accessible tables Access Control PRB1839587 A current object in the REST_Endpoint type ACL is empty starting from Xanadu Access Control PRB1797654 Using @mention from the Requested for field on a sc_task table record shows an incorrect UI message if Glide.ui.mentions .check_record_visibility is active Access Control PRB1801856 The ACL 'list_edit' isn't visible in an instance Access Control List (ACL) Rules PRB1790131 HasRightsToReadIsTrue is missing from the ACL and DF forms Activity Stream PRB1832293 There's an exception in the activity stream when creating a new case Activity Stream PRB1796571 'Archive Destroy Run' is excessively slow when deleting activities due to the overhead incurred by publishing Asynchronous Message Bus (AMB) messages Activity Stream PRB1778010 SysActivityRule should filter its query on the fields that Workspace can only see Activity Stream PRB1757803 In a VTB activity, the Japanese translation of '{0} was {1}' is incorrect Activity Stream PRB1799614 An activity stream dynamic translation error 'Unable to Translate. Try again' occurs when the detected language is the same as the user language Activity Stream PRB1819078 Relationship changes aren't appearing and there's a number in the Workspace in the activity stream Activity Stream PRB1793496 When selecting 'Show full conversation' in an activity and when the email body is empty, an infinite loop is shown as 'Loading Email Content' Activity Stream PRB1775777 g_form.setValue() isn't working as expected on Workspace when applied to the Comments field Activity Stream PRB1793499 In Configurable Workspace, the multi-line in case and task activity Description field is displayed as one long string Activity Stream PRB1778571 A username is missing on 'Relationship Change' entries in the Workspace activity stream Advanced Work Assignment PRB1784714 Advanced Work Assignment (AWA) responders fall out of sync if a service channel record is reverted to an earlier version Advanced Work Assignment PRB1802799 Duplicate entry for an attachment in a Transcript field Advanced Work Assignment PRB1821208 When using the Advanced Work Assignment (AWA) Inbox Actions API to accept a chat on behalf of a user, the agent name and avatar doesn't match the actual agent name and avatar Advanced Work Assignment PRB1796013 Advanced Work Assignment (AWA) doesn't assign non-interaction or non-messaging work items if the max_wait_time is defined in the queue after upgrading to Washington DC Advanced Work Assignment PRB1824092 Work items aren't counting towards the capacity recalculation total when they are matched with an agent but not yet offered Advanced Work Assignment PRB1791870 Update Service Channel Util Condition's hint Agent Assist PRB1819434 Agent Assist recommendation common reference doesn't show a result card Agent Assist PRB1818474 Newly trained Similarity Solution Definitions can't be selected to be used in Agent Assist recommendations Agent Assist PRB1784219 SOW (Service Operations Workspace) Agent Assist doesn't show proper results if there are multiple fields mapped Agent Chat PRB1801904 The conversation panel appears for a closed interaction even after setting inactive.interaction. conversation.history .panel.enabled to 'false' Agent Chat PRB1801087 Screen readers don't announce new messages in the Virtual Agent (VA) chat window Agent Chat PRB1788201 Resolve copy-paste and debounce issues for chat input text area in Agent Chat and sidebar Agent Chat PRB1766118 sys_cs_conversational state is stuck at a translating state when the sys_cs_conversation goes to faulted state Agent Chat PRB1825429 Dynamic translated messages aren't displayed correctly after aggressive message fetching is enabled in Agent Chat Agent Chat PRB1766052 The incorrect chat Workspace tab is highlighted when closing one of the chat tabs Agent Chat PRB1797451 The textAreaRef doesn't get instantiated correctly on hook-insert, so the 'Enter' key and Send button in the input area don't work Agent Chat PRB1802338 Auto-flush on the 'Conversation' table (sys_cs_conversation) causes issues with displaying the conversation history for agents in the chat window Agile Development PRB1789584 DEFN1003811 calculates worker subscription roles differently for SMV1 versus SMV2 AI Search PRB1720477 Translated Field Helper generates unexpected AI Search documents for installed languages AI Search PRB1774826 The AI Search 'Update event queue' writable property is turned off with GenAI semantic tables indexing AI Search PRB1799201 The 'Suggested results' page continuously loads for guest user searches in the Service Portal AI Search PRB1797714 Autocomplete suggestions aren't returned AI Search PRB1808879 Now Assist Q&A doesn't return Glide Record (GR) results AI Search PRB1756872 Users are unable to create an action name in AI Search results action configuration AI Search PRB1735195 The range facet and facet with compound table.column set in the facet fields is filtered out when one of the tables is late-binding AI Search PRB1755160 The SysID of a record is displayed as a title in 'recently viewed items' and 'exact match' in Zing search AI Search PRB1817875 Search Preview(New) doesn't filter all users AI Search PRB1766750 UX should respect timeouts on asynchronous Genius results AI Search PRB1836358 A race condition causes an incorrect deleteMultiple() query to be generated on the v_search_genius_result and sys_variable_value tables AI Search PRB1805031 The Global Search icon is incorrectly colored when a dark banner is used AI Search PRB1837962 When a query is performed in 'OR' mode, the pagination breaks AI Search PRB1795021 Add a check to replace a new line with \n when generating ais_sn_components_i18n.xml AI Search PRB1779119 Users are getting red banner ACL messages when viewing incidents or a case task after a Global Search AI Search PRB1757882 AI Search results takes time to show results for specific words AI Search PRB1785294 Suggestions for recently viewed results (PERSONAL_CLICK suggestions) with external URLs don't navigate correctly in Portal AI Search PRB1759730 Databroker calls for AI Search/Semantic Search are added in the outbound logs AI Search PRB1785471 Multiple 'opens in a new tab' links on voiceover using AI Search on portal (accessibility issues) AI Search PRB1792436 Empty ais_search_profile_ais_s earch_source_m2m can be created through a form AI Search PRB1823794 If valid_to is marked as no_text_index = true in ais_datasource, an exception is thrown when searching AI Search PRB1808466 AI Search yields a 'No results found' message on the Now Mobile app, but works as expected in the Service Portal AI Search PRB1779622 'Attachment' isn't translated in the suggested search pop-up AI Search PRB1832346 Selecting search results adds a parameter 'SearchTerm', which leads to a 404 error AI Search PRB1802419 The autocomplete suggested result navigates to the backend record for a Request Item, Incident, Change, or Problem AI Search PRB1791896 Search Evam Data Resource returns the error 'Duplicate key title (attempted merging values com.Glide.ux.runtime. data_broker.composite .model.IterableItem$Field)' AI Search PRB1811885 Risk Intelligence Report (RIR) doesn't boost for a language match AI Search PRB1726217 Global search fails with a 400 error for custom Workspace applications with the application administration flag set to true AI Search PRB1770996 The preview link on an AI Search source breaks if any special characters are present in the conditions AI Search PRB1792826 The search preview link doesn't take into account a 'New Condition' from an indexed source AI Search PRB1831427 A browser refresh doesn't work when searching with an integer in Global Search, and it throws a 'r.trim isn't a function' error AI Search Assist PRB1787918 In AI Search results for a knowledge article, only view counts and ratings are visible AI Search for Virtual Agent PRB1771693 Videos incorporated into topics in My Bot load slowly, such as the topic 'Email Setup on Phone' Analytics Data API PRB1778742 Some breakdown elements filters aren't applied to the widget Analytics Data API PRB1826719 The 'Walk-Ups by Hour' and 'Walk-Ups by Day of the Week' widgets on the Customer Service Management (CSM) Walk-Up Experience Dashboard fail to display the data Analytics Data API PRB1769933 A bar chart displays different values for the same applied 'group by' Analytics Data API PRB1790714 'Group by' doesn't work in database view reports Analytics Data API PRB1815564 Platform Analytics doesn't correctly interpret the > symbol in the title and instead displays '&glt;' or '&gt;' Analytics Data API PRB1794715 Breakdown elements are repeatedly queried when fetched with a PAR filter Analytics Data API PRB1820588 Vendor Management Workspace performance reports display: 'error' Analytics Data API PRB1725658 The filter generates an incorrect query for fields with a different reference key Analytics Export API PRB1809223 Enabling the Export button only if there are valid entries of recipients for manual export Analytics Export API PRB1810971 In Platform Analytics, '[embedded list]' doesn't work on a scheduled export Analytics Hub PRB1785933 Multiple translations are missing in the Performance Analytics Hub for the Dutch language Antivirus Scanning PRB1734157 Update com.Glide.snap.url to snap-v2 for the release of Glide Antivirus Scanning PRB1813543 Certain file types aren't scanned (available) by antivirus scanning Application Install Engine PRB1785858 When an application customization is installed, there might be only a 'history' version for a customized record and no 'current' (in sys_update_version) Application Install Engine PRB1785858 When an application customization is installed, there might be only a 'history' version for a customized record and no 'current' (in sys_update_version) Application Install Engine PRB1753470 App customizations still have sys_claim after being reverted to a base instance Application Install Engine PRB1789108 Upgrading the base app when a customization is present results in a mix of custom and base choices Application Install Engine PRB1769363 Unpublished customizations are reverted after upgrading to the base application Application Install Engine PRB1802004 A cluster message processing other nodes throws a NullPointerException (NPE) after app installation Application Install Engine PRB1792512 Translations are loaded repeatedly when loading conditional content for sn_vul Application Install Engine PRB1776624 The host app isn't able to load the macros under 'ui.jtemplates', so openframe isn't loading with Next Experience turned off Application Install Engine PRB1822879 In the case of a combination of hosted plugins with app customization, the existing higher version host app store plugin object isn't used Application Install Engine PRB1788335 Remote app table entries are populated with 'undefined' in the 'sys_code' column Application Install Engine PRB1789812 Uninstalling an application that added fields to an existing table removes the metadata for the field but won't drop the column in the database Application Manager PRB1780803 Remote app table entries are populated with 'undefined' in the 'sys_code' column Application Manager PRB1770423 There's different behavior in a product page versus an app page (update/installed) for applications Application Manager PRB1792061 The schedule install/update of the application isn't working as expected in both new and classic Application Manager Application Rationalization PRB1790822 When an empty object is given as input in a source field, docs aren't loaded Application Vulnerability Response PRB1828326 The GitHub AVI 'First found' and 'Last found' dates are swapped Appointment Booking PRB1802606 An appointment booking cancellation error email doesn't respect timezones Appointment Booking PRB1789260 Personal events on a technician calendar are ignored when booking an appointment for an appointment booking user Appointment Booking PRB1792635 When the last day of bookable days falls on the first day of the upcoming month, the AB modal doesn't load the first day of month Appsee - Platform Infrastructure PRB1802917 GeoIP has an error while retrieving the country/policy, and a null pointer exception error displays App Template Framework PRB1763884 Payloads with multiple sys_complex_object records with same sys_id aren't loaded properly Archive Rules PRB1789753 A Table Cleaner rule for sys_archive_run impacts the restoration of records older than one year Archive Rules PRB1764487 Related records are inserted with a display value instead of a sys_id when they are archived Archive Rules PRB1762255 Archived approvals aren't displaying because of a broken ACL Ask for Approval - Flow Action PRB1779799 A stage column on a Requested Item (RITM) list incorrectly shows 'guest' as an approver in the 'Waiting For Approval' stage Asset Management PRB1791993 Hundreds of errors display in the system log reading: 'Cannot call sendRedirect() after the response has been committed' Asset Management PRB1781337 The 'Stock Runner' job is failing with an error Asset Management PRB1784173 When deploying an asset, the location file isn't set properly Asset Management PRB1789417 Asset and CI synchronization might not work properly on domain separated instances in the Washington DC release due to the scoped cache mechanism Asset Management PRB1778297 The Hardware Asset Management (HAM) 'Incident' view rule within Asset Management Workspace targets Agent Workspace Asset Management PRB1802625 While retiring a consumable, the related Stockroom options aren't all visible at once on the pop-up Asset Management PRB1822129 The order of the substate choices in the 'Retire Asset' modal aren't displayed in the order defined in the dictionary entry of the field Asset Management PRB1770430 Attachments uploaded from the Now Agent app get mapped to the parent table (alm_asset) instead of the child table (alm_hardware) Asset Management PRB1805243 Email client isn't showing on Assets Workspace in compose Asynchronous Message Bus (AMB) PRB1833926 ExecutorQueue consumes large memory by copying GlideSnapShotSession, which has large a fCache filed in 'Transaction' Asynchronous Message Bus (AMB) PRB1822973 Record Watcher (RW) exceptions out when it encounters an invalid record and fails to execute repsonders, which can cause flows to stall Attachments to Records PRB1769071 There's an error when trying to attach a BMP file to a record manually or via the REST API Attachments to Records PRB1801182 The Attach File field 'Pencil/Edit' icon disappears for an attachment after saving a record Audit History PRB1793551 A null object returned by HistoryChangeList Iterator should be handled Audit History PRB1837362 NoBroadcast() logs are consumed by Log Export Service (LES) topics Authentication PRB1764389 After single sign-on (SSO) login in and logout, navigating to the /log page shows 'Security constraints prevent access to requested page' Authentication PRB1756224 When a user is locked out and then unlocked in the user profile, the search displays a blank page Authentication PRB1775791 View rules on customer_contact makes the Set Password UI action change the Password Needs Reset of the admin user instead of the changed user Authentication PRB1782128 Error messages reading 'CSRF validation failed' are logged even though the validation property is false Authentication PRB1799507 Provide better logging / diagnostics / debugging to show details of why IP access was allowed or denied Authentication PRB1764318 OIDC Authenticating Clients doesn't take the client secret into account Authentication PRB1753368 Information link for Rest API Access Policy Prioritization directs to the ServiceNow staging documentation site during an upgrade case Authentication PRB1763499 Session timeout doesn't work as expected in the Engagement Messenger Authentication PRB1791895 When an explicit role plugin is installed and the property 'Glide.security.explicit _roles.do_not_fix'= true, single sign-on (SSO) login fails if the post auth policy requires an snc_internal role Authentication PRB1800758 The URL is incorrectly decoded after session timeout for Next Experience when the user logs back in within the top navigation Automated Test Framework (ATF) PRB1764100 ATF (Automated Test Framework) steps that execute without explicitly setting 'Success' or 'Failed' statuses can leave pending suite results and stuck cloud run executions Automated Test Framework (ATF) PRB1772058 ATF (Automated Test Framework) tests can sometimes generate modified records for 'label_history', which can block tests from running in parallel Automated Test Framework (ATF) PRB1769587 ATF (Automated Test Framework) scheduled client test runners can sometimes get unimpersonation errors Automated Test Framework (ATF) PRB1788452 ATF (Automated Test Framework) Field State Validation doesn't work in Service Operations Workspace Automated Test Framework (ATF) PRB1787222 If a server error is ignored, it appears to prevent the execution of later tests in the batch Automated Test Framework for Service Catalog PRB1687069 The script include 'VariableQueryParser' is causing the evaluation of javascript:* field values to be skipped in Automated Test Framework (ATF) Baseline CMDB PRB1789027 Update all CMDB / CSDM table and column labels to reflect the current verbiage in dictionary definitions Cache PRB1804575 CollectingLRUCache isn't synchronized so the number of entries can exceed the max size Case and Knowledge Management for HR Service Delivery PRB1768199 Names aren't updated between the 'Allegations and Associated Allegations' table Case and Knowledge Management for HR Service Delivery PRB1805956 Users are unable to create Knowledge Base (KB) articles for HR Cases in UI16 and in the HR Agent Workspace Case and Knowledge Management for HR Service Delivery PRB1819557 Remove deprecated entitlement code and APIs in HR plugins Case and Knowledge Management for HR Service Delivery PRB1762562 hr_caseMyRequestFilterUtil doesn't restrict queries on inactive sysapproval_approver records Case and Knowledge Management for HR Service Delivery PRB1791894 Inadequate localization for Platform Analytics Dashboards - HR Manager Case and Knowledge Management for HR Service Delivery PRB1803855 Issue with a base instance relative duration 'x business days by 4pm' and the script include DurationCalculator Case and Knowledge Management for HR Service Delivery PRB1784071 'Retake a survey in HR: Core scope' creates duplicate metric result records Case and Knowledge Management for HR Service Delivery PRB1791728 A response template isn't appearing in certain cases in Customer Service Management (CSM) Workspace Case API PRB1784496 Case API gives an incorrect result count when role-based filters are applied Case Management PRB1743786 The 'New case type' selector and 'related file' aren't installing on a requested instance Case Management PRB1802936 'Publish With Approval' doesn't work as expected Case Management PRB1810610 The Consumer field is empty and can't be populated on a case task in Customer Service Management (CSM) Agent Workspace Case Management PRB1826477 For the base instance 'Set Reassigned To Count' business rule, the incorrect trigger condition is configured Case Management PRB1826618 An email with a recipient list of more than 1000 users isn't sent Case Management PRB1791957 An unnecessary space is added to the name of 'Primary Support Agent' in sn_customerservice _responsibility_def Catalog Client Scripts PRB1808595 Lookup Select Box doesn't show the selected value in the variable editor in the RITM form if an onLoad catalog client script adds an option Catalog Portal Pages PRB1802926 The DateTime Picker modal for the 'Register a Visitor' form isn't accessible through the tab key Change Advisory Board (CAB) Workbench PRB1809993 An encrypted field isn't displayed correctly in CAB workbench Change Management PRB1793295 Transition states from state models aren't ordered by sequence, as they are configured Change Management PRB1790024 A review flow should only attach one post-implementation review task Change Management PRB1793725 Standard change template proposal properties (sys_app_module) isn't found under Intelligent Solution Configuration Change Management PRB1827180 The 'canModifyCI' change model attribute check has a typo and it affects modification when transitioning from the initial state Change Management PRB1816569 Standard change properties should not have been modified on upgrade from Washington DC to Xanadu Change Management PRB1819915 CAB workbench is stuck in loading state when the user doesn't have read access to one of the changes due to a domain restriction Change Management PRB1810280 Some change risk assessments no longer match which allows for risk evaluation without the completion of other risk assessments Change Management PRB1801143 There is a URL truncation issue in change request copies Change Management PRB1801450 Copy change function isn't working as expected Change Management PRB1815169 A standard change template (std_change_record_producer) doesn't show the column 'Additional comments' Change Management PRB1807818 TaskUtilSNC notifies the user with a connect message, but the user doesn't see the connect message in the Next Experience interface Change Management PRB1788178 Incorrect German text in a change request on a base instance's Scheduling Assistant Change Management PRB1778031 A standard change template URL is available/visible to users that are restricted from it as configured in 'Available for' user criteria Change Management PRB1803186 Accented characters aren't rendered in the conflict calendar's short description Change Management PRB1827022 Automatically-created translated text isn't updated when the user modifies the 'Standard Change' template name Change Management - Risk Assessment and Intelligence PRB1787948 A risk assessment is set to 'Canceled' and stays canceled when filled in Client Scripts PRB1760271 Set Value doesn't work properly in Workspace Client Scripts PRB1685901 A scripted event handler on a controller causes a page to not display Client Scripts PRB1806077 A delegated developer is unable to create a client callable script include Client Scripts PRB1794520 Newly populated on_hold_reason field data doesn't display for a duplicate tab Client Scripts PRB1787156 On a client script form, script auto-population doesn't switch from onLoad to onChange when the type is changed Client Scripts PRB1782733 Client script 'SNC - default template name check' isn't inherited and causes confusion Cloud Encryption PRB1762861 The business rule, 'Abort changes on group' doesn't prevent regular admins from viewing the 'Cloud Encryption Quorum Control Approvers' group Cloud Provisioning and Governance PRB1790534 Improve a script to prevent slow ACL execution Cloud Provisioning and Governance PRB1797798 'sn_cmp.cloud_service_user role' prevents itil users from updating Service Catalog tasks Cloud Provisioning and Governance PRB1749132 AWS CreateStack status 400 error says: 'The provided token has expired.' Cloud Provisioning and Governance PRB1794338 There is a discrepancy between DeleteStrategy for Cloud events and Cloud Discovery for vm_instance CMDB 360 PRB1790347 The job 'Multisource Dashboard Collection' runs twice daily CMDB Data Manager PRB1767484 'Cleanup Orphan CIs' job runs but doesn't inspect all the records in the table when they are processing in batches CMDB Identification and Reconciliation PRB1772502 DbBatchProcessor doesn't resource cleanup properly resulting in high memory contention on the node CMDB Query Builder PRB1775491 The Export query UI action fails because it must pass the Cross-Site Request Forgery (CSRF) token CMDB Query Builder PRB1830100 The 'Dynamic CI' group is missing a few CIs CMDB Query Builder PRB1822218 CMDB Query Builder results in table creation fails CMDB Query Builder PRB1787319 CMDB Group 'Show All CI' results are incomplete when using multiple saved queries and a relationship type CMDB to CSDM Data Synchronization PRB1822499 Life Cycle Control records are missing for a CMDB base table to allow the use of the 'End of Operation' stage Column Level Encryption PRB1766321 Attachment API via REST tries to encrypt a file when sending a request with an empty encryption_context query parameter Column Level Encryption PRB1790376 Excessive amount of data_free on the table sys_mass_encryption_job Communities PRB1793133 The user is able to add an image to the activity stream that takes over the entire page and covers all other notes Communities PRB1831681 The Gamification Badge description field is sanitizing language special characters Communities PRB1793564 The video preview isn't displayed to users for the video content type posts in the community activity feed Communities PRB1830455 Sn_communities.community_user encounters an error when requesting membership for a forum Communities PRB1819875 A space in the aria-label for 'すべて' causes the user's customized process to fail Condition Builder PRB1776650 Unable to dot-walk into a reference field when configuring report conditions Condition Builder PRB1786619 Report filter condition fields aren't aligned properly in the Classic UI Condition Builder PRB1768500 When the user selects the Save button to save a filter on a list in the Next Experience UI when there are many filters with a scrollbar, the saving options aren't visible Configuration Management Database (CMDB) PRB1827190 The luminosity contrast ratio of reconciliation rule types is less than the required 4.5:1 Configuration Management Database (CMDB) PRB1787231 Identification and Reconciliation Engine (IRE) is targeting duplicated CIs and clearing the duplicate_of field Configuration Management Database (CMDB) PRB1730677 CI's of the domain B/C/D can be added to a CMDB group created under domain A Configuration Management Database (CMDB) PRB1784870 Tasks aren't getting generated in Xanadu after running the Retire Policy in the data manager Configuration Management Database (CMDB) PRB1784818 cmdb_ci_network_ adapter.mac_manufacturer column label is 'Mac Manufacturer' instead of 'MAC Manufacturer' Configuration Management Database (CMDB) PRB1792093 CMDBUtil doesn't work as expected in the filter condition to the non-admins (itil) Configuration Management Database (CMDB) PRB1580009 CIRelationByServiceCache.getRelations() causes high memory consumption Configuration Management Database (CMDB) PRB1620855 An error is displayed when the user changes the instance language to Japanese Configuration Management Database (CMDB) PRB1798671 Lifecycle fields on a CI are flipped due to a difference in payloads from multi-sources Configuration Management Database (CMDB) PRB1825388 The Xanadu CMDB Workspace health dashboard for health group CIs evaluated value is incorrect when there is a health inclusion rule Configuration Management Database (CMDB) PRB1803275 The submetrics page for groups doesn't have a task column available on the UI for duplicate metrics Configuration Management Database (CMDB) PRB1815246 Some CMDB logging properties have debug or debugVerbose enabled by default, causing syslog performance issues Configuration Management Database (CMDB) PRB1760552 The user isn't able to edit the reference qualifier of the Owned By field in $csdm_app_service view Configuration Management Database (CMDB) PRB1809366 The Service Graph Connecter (SGC) Central menu link is missing in the Configuration Management Database (CMDB) Workspace after upgrading to Xanadu Configuration Management Database (CMDB) PRB1689097 There's a color contrast failure for a selected item under the 'ciModel.do' page Configuration Management Database (CMDB) PRB1819137 Data Manager doesn't support dot-walk fields for task assignment Configuration Management Database (CMDB) PRB1768662 The business rule 'Sync Ops Status for CMDB CI' incorrectly sets the operational status to 'Non-operational' instead of 'Operational' Configuration Management Database (CMDB) PRB1811948 Prevent individual updates duplicating CI values during remediation Configuration Management Database (CMDB) PRB1770891 Newly created tasks stay in the 'Open' State while the 'Needs Review' checkbox is set on false in the policy Configuration Management Database (CMDB) PRB1819941 Delete the 'CMDB Health Dashboard - Top Task Generating CIs Calculation' job Configuration Management Database (CMDB) PRB1778012 Validate the inclusive filter in DBQuery when computing the getTotals with an inclusive condition for health scores Configuration Management Database (CMDB) PRB1770084 Identification and Reconciliation Engine (IRE) creates multiple sys_object_source records for the same source (source_native_key) Configuration Management Database (CMDB) PRB1810238 Identification and Reconciliation Engine (IRE) throws a 'MULTIPLE_DEPENDENCIES' error when there are duplicate relationships in the database Configuration Management Database (CMDB) PRB1767284 Update a reference during the insertion of records in a payload, avoiding an extra update on the 'referenced by' record Contextual Search PRB1805007 Knowledge article results are shown in the Virtual Agent for a knowledge base not exposed to this portal Contextual Search PRB1779661 Contextual Search conditions fails when a newline character is part of the encoded query Contextual Search PRB1799474 In the Service Portal, a variable with contextual search enabled removes the space after typing text, and the cursor goes back to the last typed letter when using the spacebar Contextual Search PRB1805505 There's knowledge search related slowness when a KB article is large Contextual Search PRB1788670 The 'Inline Results' widget on the Record Producer doesn't display full details for kb_template_known _error_article or kb_template_faq records Contextual Search PRB1793559 There's incorrect translations in KB articles for 'Attach to Incident' in Washington DC Continual Improvement Management PRB1780068 The 'View KPI details' and 'Show scorecard' icons should open the Performance Analytics chart in a new tab Continual Improvement Management PRB1816181 Add the 'dex-notify-svc' service within Glide.services .rest.allowed_services Contract Management PRB1766988 End date calculation is incorrect in the 'Build renewal task' of the contract renewal flow Contract Management PRB1806594 Client script error on a 'Contract' form in Hardware Asset Workspace: '(g_env) [SCRIPT:EXEC] Error while running Client Script 'Update tax and total cost currency ' Contract Management PRB1784095 The currency type on the Yearly cost and Monthly cost fields changes to $ when updating the payment amount on contracts Contract Management PRB1803637 Performance issues with the contract unit cost calculation business rule Core Platform PRB1761876 A QuotaManager null point exception is printed in the logs multiple times Core Platform PRB1659462 Navigating to a deep link URL doesn't work as expected when the field contains '&' in the query and the user isn't logged in Core Platform PRB1762254 A display value is empty in process mining field pickers Core Platform PRB1779358 The printer friendly version view doesn't display complete data from the article body Currency Administration PRB1832803 There's an incorrect exchange rate conversion from IDR to USD due to truncation Currency Administration PRB1793515 Problems with g_form.clearValue() and g_form.setValue() on Currency fields Currency Administration PRB1762554 FX currency fields cause dot-walked or derived reference fields break in list view with the value 'null' for the sys_id Currency Administration PRB1785272 in-ID locale (Indonesia) doesn't convert currency values Currency Administration PRB1822862 Empty rates in 'Custom currency rate' tables cause a NumberFormatException Custom Chat Chatbot Interoperability Framework (CCCIF) Media Resource API PRB1780681 Custom Chat Chatbot Interoperability Framework (CCCIF) should honor the com.Glide.cs.upload.attachment .to.interaction sys_properties setting Customer Information PRB1793361 Unable to edit/remove dictionary override for the last_name field on the customer_contact table Customer Operations for Customer Service Management PRB1779242 The business rule 'Domain - Set Domain - Location' doesn't see the domain correctly, resulting in records on the cmn_location table being created in the global domain Customer Service Management PRB1779338 Recipient list supports the 'Reference Variables' but doesn't support any list variables Customer Service Management PRB1832361 When Customer Service Management (CSM) is installed in Xanadu, the 'Overview' dashboard isn't appearing Customer Service Management for Field Service Management PRB1817415 'My Dispatch Map' doesn't load Data Archiving PRB1773987 'Restore related' fails when the reference field is for the parent table in a hierarchy Database Indexes PRB1719709 A slow query on sn_cmp_order is missing a supportive database index covering discovery_status Database Persistence PRB1736140 Auto-increment fields with a default value of 0 aren't corrected after migration using an early Utah build Database Persistence PRB1776634 GlideQueryString warnings should provide exception details and stack trace Database Persistence PRB1508047 Failing a copy during DB alter prevents an update set from using bootstrap batching, and results in multiple table alters Database Persistence PRB1605677 Adding 'Tags' in the column view for a table on the gateway database throws an error Database Persistence - Data Access PRB1699977 A Function field with Glidefunction:concat() shows an error when opening the table list in other languages Database Persistence - Data Access PRB1825857 Unused and missing joins in query generation for a TS query with many 'contains' conditions Database Persistence - Data Access PRB1636284 There's an inaccurate group count in a reference field with duplicate display values when results are paginated Database Persistence - Data Access PRB1751743 Parsing the FromItem type '[SubSelect]' isn't supported Database Persistence - Data Access PRB1789910 'Order by' columns aren't added to the 'Group by' clause when joined on a denormalized table with aggregation via 'RLQuery' Database Persistence - Data Management PRB1801384 Orphan archive-related records (Archive_Map NULL) aren't ignored by the archive job Database Persistence - Data Management PRB1747815 Issue with the ArchiveResolver resolve() method Database Persistence - Data Management PRB1756534 Enabling shadow tables for compaction Database Persistence - Data Management PRB1757852 An exclusion rule for a table with mixed cases and spaces is producing an invalid truncate statement Database Persistence - Data Management PRB1805133 Can't delete sys_attachment/ sys_attachment_doc orphans without turning off ACLs Database Persistence - Data Scale PRB1779767 Using 'Null' as a value in the != ALL operator set fails Database Persistence - Data Scale PRB1688084 New categories aren't mapped to secondary DB (database) pools Database Persistence - Data Scale PRB1726762 SQLCancel doesn't kill some queries that stream data Database Persistence - Data Scale PRB1796286 Remove usage of Cleaner from PreparedStatementWrapper Database Persistence - Data Scale PRB1812306 DBLazyWriter Dead Lock can lead to semaphore exhaustion on nodes Database Persistence - Data Scale PRB1648956 Union replacement throws the error 'Unknown column 'count_of_676361911' in 'field list'' Database Persistence - Data Scale PRB1721884 Tables without PK cause group replication errors in MySQL 8 Database Persistence - Data Scale PRB1757535 Null pointer exception in ConnectionWrapper when trying to commit/rollback a connection Database Persistence - Data Scale PRB1782312 API calls using sysparm_offset+sysparm_limit parameters run the query without a defined 'Order by', causing results to not return consistently in RaptorDB Database Persistence - Data Scale PRB1749770 The size of tuple values received from the server should be limited Data Collection for Oracle Global Licensing and Advisory Services for Software Asset Management PRB1652619 The Download Glass Report UI action doesn't render CVS spreadsheet correctly and contains empty rows Data Filtration PRB1768454 In Vancouver's data filteration, the IP filter criteria provided in the subject condition isn't considered Declarative Actions PRB1767497 Declarative actions aren't working with a random key in the payload definition Delegated Development and Deployment PRB1657555 When creating an app on Studio with Japanese characters, the app name only generates sn_dd__ roles Delete Records Safely PRB1740509 Data Management jobs provide no indication to the user that operations on sys_email or sys_email_log will never be recorded for rollback DevOps (Family) PRB1797729 Reducing excessive logging in DevOps Util global plugin Discovery PRB1739443 The user can use Service Mapping without activating Discovery and is unable to use 'Visibility' scheduled jobs and listing jobs Discovery PRB1744428 Discovery Home or Service Error Management is broken for the discovery_admin role user Discovery PRB1781249 A child schedule is kicked off twice in a daisy chain after the parent is finished/cancelled Discovery PRB1806722 Oracle OCI Discovery fails with a sensor error Discovery PRB1766931 When adding a step in the Discovery pattern using 'Parse File' as the operation and 'JSON File' as defined parsing, a single quote (') present in the attribute value of the JSON file is replaced with 'quta' Discovery PRB1792552 A pattern doesn't terminate for WMI and SNMP queries even if the user ticks the 'terminate if not found' checkbox Discovery PRB1833443 Files supported for the 'put file' operation should be extensible as a MID server property Discovery PRB1766180 vCenter Event Collection fails with the following error, 'Expected 1 relationship but found 2 for Provides storage for::Stored' Discovery PRB1817799 Starting a Discovery takes a while when there's a sizeable global exclusion IP address list and inclusion list Discovery PRB1619082 Slowness in scheduled job Licensing Hardware Count sysauto_script_ dd3716460b3320 101af90bdb35673a3a Discovery PRB1783411 GCP Discovery with 'Glide.discovery.cdu.auto _refresh_sub_accounts _and_ldcs' = 'true' triggers looping Discovery statuses for 'Perform Refresh Datacenters for scheduleundefined' Discovery PRB1780156 A Test Credential pop-up doesn't do any verification for the IP Address and allows anything through to the probe, with either non-specific errors or event successful test results back Discovery PRB1785461 The DeviceL3Mapping script include has an invalid query, resulting in Layer 3 IP-IP relation not being created Discovery PRB1791352 The External Communication Channel (ECC) queue related list count is a mismatch for a Discovery status Discovery PRB1725762 Discovery remains active if one of the multipage inputs is skipped Discovery PRB1786484 RunningProcessReconciler marks redundant update processes as absent Discovery PRB1764921 Master account details are missing from pre-pattern execution details, causing it to make additional API calls Discovery PRB1821160 A scripted deletion strategy is triggered for the keep strategy Discovery PRB1761883 Discovery perf metrics rollup by build doesn't handle multipage correctly Discovery PRB1744198 Not being able to debug a Discovery pattern results in the error 'This field is required: cloud_cred_alias' Discovery PRB1794900 AWS Oracle RDS License 'value' is empty during AWS RDS Discovery for the Oracle database Discovery PRB1787816 AIX Server os_version is populated incorrectly by the UNIX - OS sensor script Discovery PRB1814647 Missing condition for service Discovery in DiscoveryStatus ExternalDependencies.does ServiceMappingHaveWorkLeft Discovery PRB1807630 HTTPClassyProbe creates bad credential affinities Discovery PRB1833735 Azure Cloud Discovery schedules aren't considering the member accounts that are selected when creating the Discovery schedule via the 'Discovery configuration' page Discovery PRB1808843 ApplicationDependency Mapping.map() is called for each Discovery device history Discovery PRB1799862 Applicative credentials are logged as clear text in acc.log Discovery PRB1789364 'Discover Datacenter' isn't working post-Washington DC upgrade Discovery PRB1835802 Discovery is incorrectly classifying Cisco routers as switches for OID 1.3.6.1.4.1.9.1.469 Discovery PRB1773369 Model for set Cisco SNS 3500 Series Appliance set to IP Switch Discovery PRB1782252 Enhances ADM (ADME) running linux_netstat_command.sh is unable to capture 'listening on' details for running processes Discovery PRB1779642 CIM probe for storage servers isn't triggered when wbem_delay=true and there are more IPs for other types of devices (switches, Linux OS, etc.) in the schedule Discovery PRB1614055 Uninterruptable power supply (UPS) Discovery doesn't populate 'Discovery Source' and 'Most Recent Discovery' for alarms, inputs, and outputs Discovery PRB1779627 Added logic which would cause Enhanced ADM (ADME) to error out Discovery PRB1761894 The 'response canceled' error string noted in input ecc_queue despite successful orchestrated pattern executions Discovery PRB1833554 IP exclusion doesn't work as expected when the schedule contains an IP net-mask alone Discovery Probes and Sensors PRB1790391 HP-UX Server object identifiers (OID) try to launch switch/router patterns Discovery Probes and Sensors PRB1785994 Serial-to-Ethernet devices and should not trigger a 'Network Switch' pattern Document Intelligence Unified Backend PRB1703041 Checkbox values aren't copied to a target record Document Management PRB1792931 In Application Portfolio Management, and on artifacts, the share document link isn't working Document Management Services PRB1823978 When placing the SVG only next to the low left corner, the x and y size seem to default to 0 when they grow beyond a certain limit inside the page Document Management Services PRB1719201 PDFGeneratorUtils Paragraph is unable to handle long URLs Document Viewer PRB1766441 A Japanese translation of Key='download' in the sys_ui_message table has an additional halfwidth space from Vancouver Document Viewer PRB1772759 The UI Action for Delete modal of Attachment in a Workspace isn't translated Document Viewer PRB1799202 Export Database View leads to an empty PDF Document Viewer PRB1793774 Nodes failing to synchronize after nodes restart with the message 'Could not define Scriptable class DocumentPermalink for extension point' Document Viewer PRB1774417 Document Viewer doesn't reset the page when opening the same PDF with a different user Dynamic Scheduling PRB1811377 Process failure when using the Workforce Optimization (WFO) feature to schedule a task under dynamic scheduling Dynamic Scheduling PRB1827613 An error occurs when auto-assigning the Work Order Table (WOT) from the list Dynamic Translation PRB1801958 Localization and missing sys_ui_messages configuration issues Dynamic Translation PRB1801796 A pre-topic Discovery topic shouldn't be discoverable Dynamic Translation PRB1805756 A message containing a URL should be translatable Dynamic Translation PRB1825179 Users get an error message when creating the setting as part of the localization framework Dynamic Translation for Virtual Agent PRB1809302 Some NLU Virtual Agent topics use gs.getMessage instead of gs.getMessageLang which result in mixed translations with Dynamic Translation Dynamic Translation for Virtual Agent PRB1800384 Adapter conversations with Dynamic Translation for Virtual Agent (DTVA) and Dynamic Translation for Agent Chat (DTAC) enabled, images or links sent by an agent in Chat Agent aren't delivered until the conversation is closed Email Notifications PRB1798974 There's an issue in custom notifications where the affected record field isn't saving a CI with a special character Email Notifications PRB1784027 Japanese numbers display as symbols in the filenames of successfully attached files via email Email Notifications PRB1814755 The list-unsubscribe field isn't encoded properly, breaking RFC (Remote Function Call) with lines exceeding 1000 characters, which breaks DKIM (DomainKeys Identified Mail) signing for outbound mail Email Notifications PRB1800853 The condition of a subscribed notification doesn't support the OR clause Email Notifications PRB1774019 The Document Viewer in the Email Viewer in the Workspace doesn't display certain file types Email Notifications PRB1791495 In inbound email processing, 'Disabling Subject' classification disables the 'In-Reply-To' header classification Email Notifications PRB1769083 Email Digest on HR cases encounter an email validation error Email Notifications PRB1647321 MIME-type restrictions don't check attachments added by email Email Notifications PRB1787517 Setting an event name in notification records also updates the Event field Email Notifications PRB1766694 Email reply separators don't work for HR related emails Email Notifications PRB1793964 Notification variables that use the :n parameter don't correctly display SMS data Email Notifications PRB1782506 Copying and pasting the 'caller' email to the Recipient or Cc field shows the error, 'Some problem in fetching details of recipient' when composing an email in Workspaces Email Notifications PRB1788940 Sent mailbox has emails with Type=sent but State=Ready Email Notifications PRB1792310 Inbound emails that are signed and encrypted have an invalid signature with the S/MIME plugin Email Notifications PRB1739540 EmailClientTemplate doesn't populate the Recipient List record on the Email Client Email Notifications PRB1788790 Emails are set to 'send-ignored' when an email personal name has non-ascii characters Email Notifications PRB1775851 Email Client loads a sys_id in the CC field in a sc_task form Email Notifications PRB1775442 The tooltip isn't translated when hovering over 'Quick Messages' in the Workspace Email Client Embedded Help PRB1825324 Default values for properties in the base instance need to change due to the docs sites' URL change Employee Service Center PRB1828671 The 'Populate Taxonomy Content Order' job generates a large and long running query leading to high history lest length (HLL) Employee Taxonomy Framework PRB1766037 The 'Search within Topic' page doesn't return results in the Employee Center when the topic name has special characters Encryption Support PRB1788684 The module key isn't generated after the import token is uploaded for Column Level Encryption Bring Your Own Key (CLE BYOK) Encryption Support PRB1826849 Admin users are unable to write into a script field on the sysauto_script table Enterprise Architecture PRB1711624 An upload version isn't working for an architectural artifact to create an architectural artifact version Event Management PRB1789620 Using the percent symbol in an event rule breaks the description Event Management PRB1786642 Characters like '\n' (new line) are ignored and multiple consecutive spaces are replaced by one in the string value of the Description Event payload attribute Event Management PRB1796928 IT alerts are created or updated from anomaly events instead of anomaly alerts Event Management PRB1768681 Add protection when processing alerts with large additional info Event Management PRB1688635 System Center Operations Manager (SCOM) limits the value of 'context' to 540 characters Event Management PRB1794227 The Business Rule 'Close associated incident' creates an empty task if the incident attached to the alert is deleted during execution Event Management PRB1786196 Service map shows an 'OK' severity while severity is actually critical Event Management PRB1730330 Missing option to disable calculation of probable root cause based on change requests on application services Event Management PRB1814491 SCOM Bi-directional Connector fails with the message 'failed to run 3PC java.lang.ClassCastException: class org.mozilla. javascript.Undefined can't be cast ' Event Management PRB1782165 Duplicate base instance buttons on cmdb_ci_query_based_service Event Management PRB1786266 metric_value isn't populated properly Event Management PRB1784855 Stale em_monitor_state once monitored entries are regenerated Event Management PRB1772901 There's an out of memory error in Alert Priority when an alert has high number of child alerts Fenix (Family) PRB1803849 The Fenix job isn't working when an instance has a vanity URL set up Field Normalization PRB1817181 The coalescer job reads an arbitrary number of sys_ids into memory Field Service Management PRB1827771 Sm_config records are updated randomly with new versions Financial Management PRB1785604 'Update CI List' for a CI Rate Card doesn't show the 'Items to be Added' list Flow Engine PRB1797502 Excess records are kept in sys_flow_value when reporting isn't set to 'FULL' Flow Engine PRB1792828 Possible data leak and race condition due to a mutation in the compiled flow Flow Engine PRB1733404 Users can't access the multi-answer records when iterating thorough the decision answers Flow Engine PRB1820808 EventInfo should be mutable and EventInfo parameters can have null values Flow Engine PRB1794867 Encountered 'error while parsing metadata for attachment' when invoking consecutive REST calls with MID in a flow Flow Engine PRB1761922 Low priority flows can consume all workers and block high priority flows Flow Engine PRB1773799 Decision table output throws an error reading, 'java.lang.Index OutOfBoundsException: Index 1 out of bounds for length 1' Flow Engine PRB1713515 Some of the orders don't move to 'In progress' from the 'Acknowledged' state with auto-approval enabled when the rate of order creation is high Flow Engine PRB1817474 An error message exists even after a retry is successful and the status code is 200 Flow Engine PRB1812566 Subflow outputs aren't passed to a callback when a subflow ends on MID Flow Engine PRB1770528 A flow can start on another node before the flow inputs are persisted to the database Flow Engine PRB1790120 If the sys_flow_context table size is above 100 million during an upgrade from Vancouver, Flow Engine V2 new columns aren't added Flow Engine PRB1832181 Password2 decryption fails in Engine V2 after returning from the MID server Flow Engine PRB1814015 A template isn't applied properly on the corresponding table fields through Flow Designer Flow Engine PRB1791609 A 'Script: undefined' error message appears when the user selects the Restart button from the sys_flow_context record Flow Engine PRB1794986 The table cleaner rule on 'sys_flow_context_inputs_chunk' isn't deleting records due to the 'disable table cleaner' dictionary attribute Flows (Family Channel) PRB1783625 The data pill of the 'If' condition inside 'For Each' doesn't renumber when a new step is added before 'For Each' Flows (Family Channel) PRB1813141 fd_data doesn't read the object from the Create Task action Flows (Family Channel) PRB1783808 In Flow Designer's UI, an unformatted JSON string is used as a message_body, throwing: 'Content Not Found - Your flow can't be found. Flow sys_id: Inv'' error Flows (Family Channel) PRB1784060 The 'System logs' table is flooded with the message 'Flow Designer: Credentials sys_id' Flows (Family Channel) PRB1789319 XML output isn't in the correct order on a payload builder step Flows (Family Channel) PRB1821838 Users can't have scripted values for inputs of dynamic flow logic Flows (Family Channel) PRB1730817 The flow enters an error state when it returns from the MID server and executes the 'wait for condition' action Flows (Family Channel) PRB1806316 Selecting 'Advanced Options' in a flow with run users results in a blank screen Flows (Family Channel) PRB1828754 The 'Update record' action on the V26.1.3 didn't display record information as expected Flows (Family Channel) PRB1749511 An error occurs in a log when trying to create a template by adding Slack Actions, such as 'Look Up User', and is unable to save the action Flows (Family Channel) PRB1818098 A flow with SLA task trigger runs 3 times, and executions display 1 complete and 2 errors Flows (Family Channel) PRB1793363 After applying an upgrade plan, the script include 'FlowDesignerContentFiltering' doesn't work Flows (Family Channel) PRB1794619 Reference values in Template fields aren't properly stored Flows (Family Channel) PRB1782149 The warning message 'Encountered undeclared output variable' appears when executing an action Flows (Family Channel) PRB1775013 The changed fields data pill, 'Previous Display Value', aren't working as expected for Glide_list Flows (Family Channel) PRB1787937 In the Flow Designer execution log, users are unable to see all the iterations in a nested 'for' loop Flows (Family Channel) PRB1769794 The Flow Designer sets the true/false input parameter to 'false' in Xanadu Flows (Family Channel) PRB1770864 A slushbucket is displaying as empty in Flow Designer Flows (Family Channel) PRB1820918 A flow warning when completing a change task displays a warning: 'Runtime value key must be non-null' Form Builder PRB1779701 An analytics form-field decorator icon isn't aligning as expected on incident forms when Next Experience is enabled Form Controller PRB1800307 Agent Workspace links are defined as buttons in the 'Profile' page Form Controller PRB1801102 A screen reader announces an incorrect search result count when typing in the 'Search by name or case number' combo box Form Controller PRB1788200 A UI policy on fields with a default value isn't working properly in the portal but is working fine in the native UI Form Designer PRB1769298 The Publish Translations button on the sn_lf_comparison_ui UI page is stuck if the content preference of GlideModal is a large size Form Designer PRB1775459 A menu field search in a form in a Workspace is different than in the platform Form Designer PRB1789133 A form-embedded table selection pop-up is hidden upon upgrading to Washington DC GlideRecord PRB1732507 GlideRecord.updateMultiple() can generate a different SQL query compared to GlideRecord.query() when an encoded query is used GlideRecord PRB1775257 GlideRecord.applyEncodedQuery() with a translated text field can result in a non-English translation to be stored in the base table instead of the sys_translated_text table GlideRecord PRB1649954 Irregular filtering on reports that follow a report (pie chart) interactive filter GRC Platform Plugins PRB1817099 Knowledge articles created for policy records have the author value set to 'System' GRC Platform Plugins PRB1711138 Audit Management has an incorrect language attribute for non-English users Guided Application Creator PRB1772070 Custom application logos break when moving between instances Guided Tour Designer PRB1763958 After enabling Next Experience, the guided tour fails at the 'Click on Run' step Guided Tours PRB1793649 A tour isn't triggered from the portal and a console error is displayed Guided Tours PRB1675866 Tooltips and UI messages aren't translated Guided Tours PRB1774385 VoiceOver doesn't announce the name and role of the 'Stop Guided Tour' dialog Hardware Support and Reliability PRB1803070 There's inconsistencies in keyboard shortcuts Health Log Analytics (Family) PRB1808558 Some Health Log Analytics (HLA) poller data inputs aren't using the proxy configured for MID Health Log Analytics (Family) PRB1827423 Elasticsearch (ES) data input (DI) has slow read throughput Hermes (Family) PRB1805189 Info logging in KafkaConsumerRegistry (create/close) is estimated to cost $20K/year in Splunk costs History Set PRB1807607 ErrorLogStatsCollector and SyslogStatsCollector prints warning messages for JRobin database History Set PRB1806563 Duplicate comments are observed intermittently even after enabling a fix Horizon Component Library PRB1750876 The UI Builder 'Date-time' component partially displays data in the system's preferred language, but not in the user's preferred language Horizon Component Library PRB1764015 The Collab Chat > Discussion Info > Subject tooltip doesn't close unless the user presses 'escape' Horizon Component Library PRB1727953 A Workspace page is stuck when trying to move from 'Home' to 'List' on the landing page Horizon Component Library PRB1741381 The full path to a selected value doesn't display HR Service Delivery PRB1779062 ML solution record in the cluster definition 'ml_sn_global_cases_need _knowledge_cluster' isn't generated even when the job ' [Knowledge Curation]: Generate Case Clusters' is executed HR Service Delivery PRB1820502 The Employee number field doesn't sync from the user to the HR profile HR Service Delivery PRB1763509 The Name field in the sys_template dictionary is moved to the HR scope HR Service Delivery PRB1803832 When an employee relations case is closed, the Description field is hidden HR Service Delivery PRB1773812 An activity set triggers when not expected HR Service Delivery PRB1701340 With the system property 'sn_hr_core.impersonateCheck' set to true, users @mentioned in the comments or work notes can't see the record HR Service Delivery PRB1664859 gs.getUser.hasRole() returns false for elevated roles HR Service Delivery PRB1805904 Field ACLs on the 'Interaction' table in the 'Advanced Work Assignment for HRSM' application scope aren't present on the instance HR Service Delivery PRB1817290 HTML is stripped when using Copy to Clipboard on the 'Response' template HR Service Delivery PRB1768618 An HR Agent Workspace checklist doesn't refresh after adding a checkbox element HR Service Delivery PRB1788794 The 'Scratchpad: Show HR Service Fields' business rule is causing errors in system logs HR Service Delivery PRB1773138 There's a performance issue on an HR Case form due to the related lists 'Cases for Subject Person' and 'Cases Opened for User' HR Service Delivery PRB1758471 If the user doesn't have access to the parent case, 'Assigned to' and 'assignment group' HR cases are changing when the HR task is moving from 'Ready' to 'WIP' using the UI action Start Work HR Service Delivery PRB1786475 The Create case button isn't displaying for employee relations cases in Agent Workspace for users in case restriction configurations HR Service Delivery PRB1806235 The Lifecycle Enterprise scope isn't readable for sn_hr_le.case_writer users HR Service Delivery PRB1769848 There's an empty Element ID field in the sys_journal_field table when creating an incident from Universal Request HR Service Delivery PRB1789021 Performance issue when there are many sysapproval_approver records assigned to one user HR Service Delivery PRB1811105 Users are unable to create accommodation [sn_hr_er_accommodation] records referencing non-Employee Relations cases HR Service Delivery PRB1760021 Inconsistent behavior of column level ACL of the admin override property for sn_hr_core_case table HR Service Delivery Case Management for Lifecycle Events PRB1713564 The 'SC Categories' widget's count number is incorrect HR Service Delivery Case Management for Lifecycle Events PRB1793474 A discrepancy between instances related to the dictionary field Restricted access / Locked deployed from sn_hr_er HR Service Delivery Case Management for Lifecycle Events PRB1768769 In HR Agent Workspace, playbook cards of the untriggered activities don't reflect the current system's language HR Service Delivery Case Management for Lifecycle Events PRB1781549 There's a Canvas error when opening an email attachment from an HR LE Case in HR Agent Workspace HR Service Delivery Case Management for Lifecycle Events PRB1793794 'Editing Assigned To' via a list isn't editable for HR agents for HR lifecycle events' cases HR Service Delivery integration with Adobe Sign PRB1784154 The 'Create And Send Adobe Sign Agreement' subflow uses a deprecated action HTML Field Type Editor PRB1796117 The copy and paste function isn't working as desired HTML Field Type Editor PRB1810476 An extra space displays when a client script makes an HTML field read-only HTML Field Type Editor PRB1773479 Users are unable to attach an image to a KB article template in Service Operations Workspace Identification and Reconciliation API PRB1798036 A null point error should be fixed in PayloadDeduplicator.java, the logging related to failures caused by multiple items in the same payload with the same source native key should be improved Identification and Reconciliation API PRB1780344 Reconciliation rules with a filter aren't working Identity PRB1833655 A SCIM user who gets an endpoint has performance issues Import Set API PRB1655725 Base instance business rule, 'Update Import Set Complete', appears to be run unnecessarily, causing performance degradation for Synchronous Imports, due to the filter conditions of the query generated Inbound Email Actions PRB1790639 Attachments aren't displaying in 'Manage attachments' in the HR records for inbound emails Inbound Email Actions PRB1770070 A sys_attachment is adding '[object GlideRecord]' under the table name for universal requests Incident Management PRB1779720 The Open in Dependency Views button doesn't have role=button Incident Management PRB1820577 In Xanadu, the email scripts incident_assigned_to and incident_assigned_to_you don't consider language translation Incident Management PRB1792555 A base instance email notification triggered in the Workspace is invisible when the dark theme is enabled Incident Management PRB1801533 The 'Cascade closure of Incident Tasks' business rule increments [incident_task] records for the Number field Incident Management PRB1806120 The 'Application Service Populated by Dynamic' CI group is unpacked Innovation Management PRB1824475 An HTML type field toolbar option is missing in an Xanadu upgrade Install Base Management PRB1786211 The 'Account Page (Case View) Sold Product' related list must be updated with the default filter condition Instance Data Replication (IDR) PRB1780273 There's a NullPointerException (NPE) in the IDRProducerJob which prevents the cursor from advancing and halts all replication Instance Data Replication (IDR) PRB1726801 A consumer replication entry isn't found for a table sys_attachment or sys_attachment_doc Instance Scan PRB1797592 Running a scoped app scan through the Continuous Integration/Continuous Delivery (CICD) spoke returns different results than running it manually Instance Scan PRB1769556 The State field on 'Scan Task' records mark the form inactive when changing to the 'On Hold' state Instance Security Center (no longer supported) PRB1812211 A flow isn't coming in the scan finding even though Glide Encrypter is present Integration Authentication PRB1817367 Authentication isn't working when a KID isn't received in a token but is available in a well-known configuration Integration Hub PRB1821284 The 'Transform' script isn't executed in engine v2 Integration Hub PRB1780194 A data stream action fails with 'Undefined Schema' when a dynamic object is used as an output in a Washington release Integration Hub PRB1784518 The 'Retry' policy doesn't retry for a connection timeout Integration Hub PRB1780698 There's JDBC step connections issues with the Sybase database Integration Hub PRB1733045 The error 'JSONObject['value'] not found' appears when using the Slack webhook with Flow Designer for the Post a message action Integration Hub PRB1832371 Unable to decrypt a password which is encrypted with ParameterEncrypter Integration Hub PRB1792336 An HR task is closed with a 'Closed Incomplete' state instead of 'Closed Complete', unlike its parent HR case Integration Hub PRB1780355 The Override Default Port field value in an ADv2 connection record isn't picked up in flows and actions with the PowerShell step Integration Hub PRB1775463 There's a data stream action when JDBC requests retrieves more than 20 records when run from the Test button Integration Hub PRB1774674 There's an incorrect data type for an action output, which returns a blank output Integration Hub PRB1782980 The script-side StrictReject map for the Glide_hub_flow_ engine_Glideencrypter crypto module causes an 'access denied' error Integration Hub Stream Connect PRB1826240 Logging from HubKafkaProducer is building up disk space for a syslog table Interaction Management API PRB1813985 On an interaction record, the Create incident UI action doesn't copy all of the attachments Interactive Filters PRB1765505 There's numerous RhinoEcmaErrors posted in the logs Interactive Filters PRB1837354 Filters no longer support reference list types Interactive Filters PRB1779331 Incremental search doesn't work in 'Select Multiple Input' when using the 'OR' condition Internationalization Features PRB1787388 After upgrading to Washington DC, getDisplayValueLang() doesn't return the expected results Internationalization Features PRB1773540 The sys_documentation plural is set to 's' if an instance is set in a language other than default Internationalization Features PRB1794234 'Gs.getMessage()' returns the incorrect record when a similar record exists where the CODE field is populated Internationalization Features PRB1809283 getDisplayValueLang() isn't returning translated records from the sys_choice table Investment Portal PRB1793722 The Budget field displays the value in GBP instead of USD on the Investment Portal JVM at Scale PRB1783344 MetaspaceSize is set instead of MaxMetaspaceSize Key Management Framework (KMF) PRB1681795 There's a response time spike for an authorization check during a 20 K agents' test Key Management Framework (KMF) PRB1777352 Cloned data encrypted by a revoked key on a source isn't properly decrypted on target Key Management Framework (KMF) PRB1771941 The existing script include in the Smart Operations application requires access to the Key Management Framework script include 'sn_kmf.ScopedRevokeCertificate' Key Management Framework (KMF) PRB1762398 The database view 'sn_kmf_crypto_user_policy' fails on Postgres instances Key Management Framework (KMF) PRB1610580 Next Experience dark theme issues Key Management Framework (KMF) PRB1794818 Vancouver instances with Washington DC data may fail to come online after being upgraded to Xanadu Key Management Framework (KMF) PRB1798919 A null pointer exception is observed when the input text for SYMMETRIC_ENCRYPTION contains ':' Key Management Framework (KMF) PRB1792500 The u_crypto_specification_list Reference Qualifier Condition isn't being updated upon upgrade Knowledge Management PRB1831035 A KB isn't displaying the latest category updates Knowledge Management PRB1761530 'Articles updated in the last 30 days' displays an incorrect number of knowledge base articles Knowledge Management PRB1810451 The Preview Article with Blocks UI action doesn't work as expected Knowledge Management PRB1793096 Agent Assist isn't opening an attachment as expected Knowledge Management PRB1796353 The Knowledge Base 'Most recent tasks' has duplicate tasks Knowledge Management PRB1815949 Screen readers fail to announce the group label 'Most viewed articles' Knowledge Management PRB1815536 There's an incorrect ACL description for activating/deactivating knowledge base categories, and it should include CanContribute and CanRead users Knowledge Management PRB1799957 'Add a comment/leave a comment' is displayed on the kb_view page (itil view) when the KB article is in the 'Published' state only Knowledge Management PRB1758385 The 'Update Replacement Article References' business rule runs recursive Knowledge Management PRB1790956 The replacement article feature isn't working with versioning when a URL contains a sys_id Knowledge Management PRB1770500 A knowledge version dropdown isn't visible when an article is in the 'Draft/review' state Knowledge Management PRB1791996 Fix for empty attributes in the TinyMCE Version 6 upgrade Knowledge Management PRB1768407 The Request Translation UI action can be used multiple times for the same language on any knowledge article that has a version higher than 1 Knowledge Management PRB1797234 Two sections on a knowledge template are displaying in the same paragraph Knowledge Management PRB1786651 The user hasn't updated a Knowledge Base (KB) article, but it shows as 'updated a while ago' Knowledge Management PRB1787754 The Ignore collection button on the demand insight dashboard isn't updating records Knowledge Management PRB1798961 The 'Demand Insight' dashboard for incidents isn't displaying for Xanadu Knowledge Management PRB1802359 The 'Knowledge Management Overview' dashboard is missing Knowledge Management PRB1799143 An external user using the supplier portal in a Chrome browser visiting the 'Knowledge' page sees the list of knowledge articles along with a book icon that's alt text is read by a screen reader Knowledge Management PRB1820355 A knowledge record isn't found when using a record number in a sysparm_article in an URL and the record is a child table of kb_knowledge Knowledge Management PRB1770302 In Customer Service Management Workspace, article translation isn't working Knowledge Management PRB1805967 The View as user functionality doesn't display the language picker on the 'Article' form if the manager doesn't have access to the parent article Knowledge Management PRB1780330 When deleting a ranting record in kb_feedback, the article still has the ranting value Knowledge Management Advanced PRB1746023 There's a navigation issue when using 'Article Template Selector' to create an article on the platform KPI Details PRB1824277 There's an error in target configurations on Analytics Hub Language and Translations PRB1759629 The Japanese translation for 'In Review' is incorrect Language and Translations PRB1745536 The Japanese translation for the Close Task button is incorrect after upgrading Service Operations Workspace ITSM Applications's version to 4.1.0 Language and Translations PRB1799672 Unable to translate tooltips 'Submit Search' and 'Clear recent search:' in the Typeahead Search widget on the portal Language and Translations PRB1767102 There's an incorrect translation for a tab label Language and Translations PRB1785458 The German translation isn't as expected for 'users' Language and Translations PRB1758530 Field labels aren't as expected for German translations Language and Translations PRB1732908 There's a French language translation issue with the word 'Corriger' after upgrading Language and Translations PRB1732930 There's French language translation issues with the word 'Terminer' after upgrading Language and Translations PRB1730640 The translation of the label 'State' in German is incorrect, displaying 'Bundesland/Kanton' Language and Translations PRB1787884 There's a translation error on automatic session expiry in the activated German language package Language and Translations PRB1767782 In the Japanese translation of the sys_ui_message table, the 'key: completed' message is translated incorrectly from '完了' to '完了日時' Language and Translations PRB1790479 The field label 'To' isn't translated into Japanese on the 'Announcement' table Language and Translations PRB1766928 The Japanese translation of 'sys_mod_cont' is incorrect Language and Translations PRB1835314 Search isn't working as expected in the sc_cat_item table when a catalog item is created in non-English, and is updated in the English language only in an Oracle DB instance Language and Translations PRB1771285 There's an incorrect German translation of 'content' in the sys_ui_message table Language and Translations PRB1767922 On the dashboard calendar element, the German translation for 'day' and 'month' aren't given anymore Language and Translations PRB1791541 There's an incorrect German translation for 'Last sync with store' Language and Translations PRB1791464 There's multiple mistranslations in Environmental, Social, and Governance (ESG) Workspace Language and Translations PRB1782092 In the Thai language, there's extra brackets for the Rename button in both the prefix and suffix Language and Translations PRB1734668 On a change request form, 'Authorize' has different Japanese translations displayed on Flow formatter and the State field Language and Translations PRB1657392 The French translation of 'todos' is incorrect Language and Translations PRB1769027 Kyrilian letters in a Swedish translation Language and Translations PRB1790665 Date picker variables in portal glitch when making a selection in a French language session when 'Day of week' is set to Monday Language and Translations PRB1773807 In Catalog Builder, the choices for the name of the Submit button aren't correctly translated in German Language and Translations PRB1772198 A 'YYYY-MM-DD' message is translated incorrectly in French Language and Translations PRB1777958 There's a missing Norwegian translation for 'Lists' in Configurable Workspace Language and Translations PRB1778076 There's an incorrect translation for the 'next maintenance schedule' key for the French - Canada language Language and Translations PRB1738398 Incorrect translation of the UX List Category (sys_ux_list_category) 'Tasks' as 'Problemer' instead of 'Oppgaver' in the Norwegian language Language and Translations PRB1790953 There's a discrepancy in translation entries for a sys_user with preferred_language choices for different languages Language and Translations PRB1740940 The translation for '{0} y ago' is incorrect in the Norwegian language LDAP integration PRB1769261 LDAP errors are reported as 'INFO' in the agent0.log file Lifecycle Events PRB1797927 When activity set context records are inaccessible, activity sets with the date type 'trigger' are triggered even when the conditions aren't met Lifecycle Events PRB1816966 Script include hr_ActivitySet triggers a slow query Lifecycle Events PRB1781489 A reference qualifier on the Catalog item field on the 'Activity' table allows Record Producer to be selected Lifecycle Events PRB1797841 Reports can't be shared in the Lifecycle Events Enterprise scope Lifecycle Events PRB1828561 The Lifecycle Event testing feature may error when there are a large number of activities or activity sets Lifecycle Events PRB1794815 Activity sets error out when the activity field mapping refers to a menu with no value set List Administration PRB1817887 The Ctrl + A shortcut doesn't work for selecting choices in a filter for Windows List Administration PRB1724625 A hint displays a value of a different line in a Workspace when moving the cursor through the up/down key on the keyboard List Administration PRB1787584 The multiple-sorting feature isn't working in a Workspace List Administration PRB1809729 When opening the database view record from a list, the view isn't the same as the list List Administration PRB1831052 A screen reader fails to announce the loading status and filtered results List Administration PRB1790302 The user isn't able to toggle the currency on Workspaces List Administration PRB1783350 In Service Operations Workspace, header info isn't announced for the Cell Filter button when navigating in a list List Administration PRB1826163 A list declarative action isn't working in the 'New List' page template List Administration PRB1790759 For extensible lists, removing a filter on the GroupBy list returns an error List Administration PRB1800573 GlideTransaction isn't allowed in scoped applications when trying to access any record in the 'My UX' list (sys_ux_my_list) List Administration PRB1817332 Non-admin users are unable to remove tags from the list view for Workspaces List Administration PRB1778664 In a Workspace list, an error is thrown even though there's no issue: 'rows removed from this list by security constraints' List Administration PRB1818512 The list UI action Remove Tag isn't working List Administration PRB1784038 When navigating Dashboard > List > Simple widget , users are unable to add more than 5 columns to the list List Administration PRB1821700 On an extensible list, users are unable to create an incident List Administration PRB1823795 The Assigned to field incorrectly accepts arbitrary email addresses when list editing in a Workspace List Administration PRB1766624 The term '_Copy' that is appended to the end of Workspace lists' titles isn't translated when using 'Save as' List Administration PRB1795815 Sum isn't working on the list type reports and isn't aligned properly List Administration PRB1776103 Column personalization isn't working List Administration PRB1795793 A concatenation issue causes a grammar error in some target languages List Editor PRB1708419 Edit of choice list fails at cmdb_ci list on the extended table's field List Filters PRB1776207 The translation of sys_filter is stuck in one language List Search PRB1763145 Search behavior changed to 'Starts with' in Washington DC when adding columns to a list view in Configurable Workspace List Views PRB1799889 Users aren't able to set a view for a 'Quick edit' form List Views PRB1805254 A Workspace list displays a truncated date/time value when the month token is 'MMM' Localization Framework PRB1792674 The string 'updated_capital' is incorrectly disambiguated Localization Framework PRB1833815 The Source Code button in translations doesn't display code and is blank in Xanadu Major Incident Management PRB1780126 The read ACL 'incident.actions_taken' is using an itil role instead of fine-grained roles Major Incident Management PRB1791586 A blank choice appears when adding a collaborative communication task in the Major Incident Workbench after upgrading the Service Operations Workspace (SOW) Major Incident Management PRB1800008 Sn_incident_read + comm_plan_admin / Sn_incident_read+comm_plan_manager aren't able to compose a communication task but are able to initiate a 'Collaborate' task Major Incident Management PRB1790971 Resolution code choices aren't in the correct sequence/order Managed Documents PRB1774735 Focus isn't working as expected on dialog boxes in managed documents MetricBase PRB1728947 Registering a large number of triggers with Clotho causes some triggers to not get registered Metric Intelligence (Family) PRB1766872 The exception thrown during TimeSeriesModelLearner Service.runModelComparisonJob() prevents the training results from being saved MID Server PRB1763232 'Host core count' MID Server displays the number of processors as opposed to the number of cores MID Server PRB1791982 Configure.sh doesn't consider proxy server settings MID Server PRB1801758 The JEAUtils MID Server script reports that a certificate is available even if it's not found MID Server PRB1790075 MID Server fails to process config_publish, raising a null pointer exception MID Server PRB1796306 The Windows Installed Software probe doesn't honor the wmi_timeout when using the WMI protocol MID Server PRB1825232 The reload_credentials event triggers a flush and the close of all in use connections in ConnectionCache MID Server PRB1813788 MID Servers go down when loading the ecc_agent_property table MID Server PRB1793947 SessionLimitHandler leaks 'sessions' after Discovery cancellation MID Server PRB1823815 MID Server resource reservation doesn't work for PowerShell MID Server PRB1799161 A Windows-hosted MID Server can't discover itself MID Server PRB1771741 Discovery of a device via WinRM fails with invalid credentials Mobile Experience for Field Service Management PRB1817140 Menu choices are displaying all the values regardless of the logged in user's language in the Mobile app Mobile Platform PRB1801412 Using deprecated FCM field time_to_live results in a silent push not being delivered to Android devices Mobile Platform PRB1813775 In Mobile Virtual Agent, Chathandshake has an issue with global context data passing Mobile Platform PRB1806539 In incremental mode, a situation may arise in which the same incremental generation task for the same screen and the same offline result is executed multiple times, one after another Mobile Platform PRB1649489 Selecting Submit navigates to the sys_id in the 'add to drop off list' flow Mobile Platform PRB1801996 Input form screens with scripted autofill variables aren't properly supported in the mobile 'offline' mode Mobile Platform PRB1819193 'Screen field' isn't displayed in the ServiceNow Mobile Agent due to truncation Mobile Platform PRB1767562 The Mobile URL function with record context re-encodes the parameters of URLs Mobile Platform PRB1794493 Offline cache attachment docs aren't deleted by the sys_auto_flush job after deleting the respective attachments Mobile Platform PRB1787462 Buttons/function instances that use scripted variables causes instance outages when in 'offline' mode Mobile Platform PRB1811954 DocumentData aren't saved to the SQLlite database Mobile Platform PRB1818461 A list screen with the data item/list configuration with the 'IS' condition on a string field isn't displaying records that match it in when in offline mode Mobile Platform PRB1830851 The UI rule action with the operation type 'Set Mandatory' isn't reversible on the Agent App Multi-factor Authentication (MFA) PRB1799411 Multi-factor authentication locks out users Multi-factor Authentication (MFA) PRB1814364 Multi-factor authentication's flow is broken after cloning from Vancouver to Xanadu Next Experience Favorites Menu PRB1789009 Users are unable to drag and drop items in a new custom group of the 'Edit your Favorites' dialog Next Experience integration with Help PRB1823980 HTML wraps elements in tags instead of semantic tags, which affects accessibility Next Experience integration with Help PRB1789530 Multiple button and link controls lack an accessible label Next Experience Notifications Menu PRB1774792 There's a Next Experience notification style issue Next Experience Notifications Menu PRB1786375 The Message heading field isn't required in the 'sys_notification_ next_experience_content' form, but the feature breaks without it Next Experience Unified Navigation PRB1792732 Next Experience's impersonate is much slower than UI16's impersonate Next Experience Unified Navigation PRB1825781 An error isn't identified when a required field is empty in the 'Favorite added' pop-up Next Experience Unified Navigation PRB1816636 There's an inaccurate name provided and the state is missing for the Notification button Next Experience Unified Navigation PRB1798771 A screen reader announces a lot of information when the domain scope pop-up is opened Next Experience Unified Navigation PRB1832975 Pressing the Back button shows two pop-up boxes after upgrading to Xanadu Next Experience Unified Navigation PRB1825876 Snc_external users can't pin their navigation menus like 'All', 'Favorites', 'History', or 'Workspaces' Next Experience Unified Navigation PRB1768697 Avatar tooltip in Next Experience isn't translated (or translatable) Next Experience Unified Navigation PRB1820116 Applications in a configured menu don't display after the user switches domains Next Experience Unified Navigation PRB1767291 Dictionary entry override records have text and backgrounds in a white color in the dark theme Next Experience Unified Navigation PRB1774879 Next Experience keyboard shortcuts for applying focus aren't working, including 'Global search', 'Main content of a page', and 'Breadcrumb navigation' Next Experience Unified Navigation PRB1822620 The system timezone sys_choice value isn't updated from the update set Next Experience Unified Navigation PRB1779558 A domain with children whose entire hierarchy is turned off still appears in the domain picker Next Experience Unified Navigation PRB1827934 Next Experience App Shell doesn't navigate to an external URL from SN_SEARCH_INPUT _WRAPPER#ITEM_SELECTED Next Experience User Menu PRB1798238 The 'Enable Keyboard Shortucts' tooltip contains several accessibility issues for non-sighted/keyboard-only users Normalization Data Services PRB1763244 Core_company records are updated without an actual data change in CanonicalUpdater Notification Preferences PRB1744300 A notification badge doesn't appear until the tray (sn-contextual-menu) is opened with Next Experience turned off Notification Preferences PRB1806559 A complete list of subscription notifications isn't displayed in the drop down list Notify PRB1772835 An invalid user isn't highlighted in red on the 'Notify conference call' modal Notify integration with Twilio Direct PRB1792157 The TimeOut attribute isn't passed over in a dial action (Forward Call) action to Twilio Now Experience Framework PRB1794726 In Service Operations Workspace, the removal of tags from a record isn't working as expected Now User Experience PRB1761257 There's a missing translation for the words 'Approve' and 'Reject' on a pop-up message Now User Experience PRB1817203 Users are unable to open a module when the sys_app_module .window_name field has a value On-Call Scheduling PRB1781438 On-call workflows aren't updating the assigned_to field when an incident escalation is accepted On-Call Scheduling PRB1821423 On-call message numbers records are deleted when a group escalates to another group On-Call Scheduling PRB1806718 On-call reminders are set up for 4 days lead time, but people are sent reminders both 4 days and 11 days ahead of their on-call assignment On-Call Scheduling PRB1808531 If a Twilio call fails during on-call scheduling, errors aren't reported in the work notes On-Call Scheduling PRB1788633 Selecting the 'Primary user' icon opens multiple cards in on-call schedules On-Call Scheduling PRB1815212 Users get duplicate members in the 'Schedule' report On-Call Scheduling PRB1805914 Daily, weekly or biweekly rotation is skipped in November On-Call Scheduling PRB1814433 The 'Reminder Report' displays in an incorrect format On-Call Scheduling PRB1791835 Escalation step window dimensions aren't displaying correctly On-Call Scheduling PRB1807599 On-call escalation acknowledgments are sporadically not recorded On-Call Scheduling PRB1822244 OnCallCommonSNC getGroupMemberCount() doesn't scale when cmn_rota_member has large record counts On-Call Scheduling PRB1822461 An incorrect member count is displayed for the 'On-Call Scheduling' group Oracle Reconciliation PRB1788175 Processor factor mapping is missing the Oracle core factor entry for a CPU name containing 'EPYC' Oracle Reconciliation PRB1773579 Oracle recon fails if the normalized version/edition is empty Oracle Reconciliation PRB1782004 Oracle DB option's 'Unlicensed options' list view filter is incorrect when accessed from the publisher result Oracle Reconciliation PRB1794653 Oracle per processer licenses require a value set to be too large and hit the max integer limit (2,147,483,647 ) Oracle Reconciliation PRB1790926 Some cmdb_sam_sw_install tables with more than 100 K installed_on devices for the same software product is reconciled unlicensed when there's available rights Password Reset PRB1830139 SMS verification isn't working in 'Service Desk Password Reset' and enrollment modules after an Xanadu upgrade PDF Generation PRB1811475 When com.snc.pdf.chinese_fonts.enabled is turned off, certain Japanese characters are broken on a PDF export Performance Analytics PRB1807990 The itil role isn't available when attempting to share a dashboard to users with itil Performance Analytics PRB1817989 The 'Daily Data Collection' job takes longer after upgrading to Xanadu Performance Analytics PRB1814716 Calendar reports aren't displaying variables (questions) in Platform Analytics Workspace dashboards Performance Analytics PRB1793513 The filter on the 'Word cloud' widget doesn't work when users select a special character Performance Analytics PRB1774395 Setting a date period with the start after the end in an indicator breaks the page Performance Analytics PRB1784482 Users who have more then 40 characters in their username can't edit a dashboard Performance Analytics PRB1826829 A formula on formula indicator displays a breakdown element in a different language (pb) and can't be changed Performance Analytics PRB1782062 A bar chart / pie chart created from list view of a table shows the info message 'This report has been migrated to a visualization.' Performance Analytics PRB1775894 In HSQL Data Collector, there's an incorrect score value calculation for COUNT DISTINCT on the scripted indicator Performance Analytics PRB1781598 Dashboard groups aren't visible to no-role users Performance Analytics PRB1813576 There's issues with KPI Details's 'On View > select' query Performance Analytics PRB1824024 Platform Analytics's 'Administration' menu is missing when upgraded from Vancouver to Xanadu Performance Analytics PRB1769317 The homepage deprecation tool skips pages for conversion Performance Analytics PRB1798784 The default month on 'KPI Details' isn't the same on Analytics Hub Performance Analytics Dashboards PRB1781569 pa_tabs.name is changed after update set transfers Performance Analytics Dashboards PRB1796348 There's an issue with redirecting to home.do in the Core Ul dashboard after enabling the migration of the Core Ul analytics artifacts to Platform Analytics Experience Performance Analytics Dashboards PRB1807347 Report widget titles are truncated on smaller widgets in dashboards Performance Analytics Dashboards PRB1767652 A reference field from a dashboard doesn't respect the current theme colors Platform Analytics Dashboard API PRB1819922 The 'Last visited dashboard' feature isn't working in Platform Analytics Platform Analytics Dashboard API PRB1807150 If a dashboard has no creator in the ACLs, there's a null pointer exception Platform Analytics Dashboard API PRB1806689 Users are unable to translate a visualization title as a part of localization Platform Analytics Dashboard API PRB1779020 Emojis are displayed as encoded text in the Platform Analytics dashboard's title Platform Analytics Dashboard API PRB1781006 Dashboards, Data Visualizations, and Scheduled Exports are set to have been created by the user who ran 'Platform Analytics Migration' instead of the original Platform Analytics Dashboard API PRB1820860 Chart titles and dates on the Platform Analytics dashboard (migrated dashboards) aren't translated to Brazilian Portuguese Platform Analytics Dashboard API PRB1797830 Dashboard visibility filtering isn't working Platform Analytics Filters PRB1796809 Platform Analytics (PA) filters don't apply to the compatibility mode PA widgets in migrated dashboards Platform Analytics Filters PRB1823136 Reference fields are displayed as choice fields for some filters configurations Platform Analytics Filters PRB1716392 Changing the sorting direction reset unapplies the value selection Platform Analytics Filters PRB1788647 Users are unable to create a scripted filter in UI Builder Platform Analytics Filters PRB1746111 Filter is unable to apply to data visualization amid reducing the system property value 'com.snc.pa.scorecards. max_breakdown_elements' Platform Analytics Filters PRB1799486 A filter pop-up window opens when selecting an empty area Platform Analytics Migration API PRB1790312 Visualizations don't display visualization types' values (for migrated visualizations) when a report is migrated Platform Analytics Migration API PRB1793305 If individual dashboards have been rolled back, migration rollback fails an activation step Platform Analytics Migration API PRB1788955 The Core UI dashboard list Delete migrated Experience Dashboard action isn't working as expected Platform Analytics Migration API PRB1792035 Scheduled export migration for Excel files instead becomes a PDF in the output Platform Analytics Migration API PRB1794750 The legacy component 'Edit' is disabled for some widgets Platform Analytics Migration API PRB1802121 com.Glide.par.coreui .migration.enabled doesn't block migration activation Platform Analytics Migration API PRB1820684 Some legacy dashboard widgets don't render Platform Analytics Migration API PRB1797230 There's an incorrect color configuration migration for a pivot chart Platform Licensing PRB1772092 Move updateTableLicensingConfig outside the 'Upgrade' thread Platform Runtime PRB1799122 There's false-positive notifications about memory pressure after switching to ParallelGC Platform Runtime PRB1723055 add-user.sh fails with a java.lang.ClassCastException error in some self-hosted environments in Vancouver Playbook Experience Core PRB1815880 The 'UI Message' table should be populated during the activation of a playbook Playbook Experience Core PRB1800290 The Playbook UI action throws the error 'Process Definition is missing or inactive' when creating the playbook under the custom application's global scope Playbooks (Family Channel) PRB1790392 Inactive fields still display in dotwalk data Playbooks (Family Channel) PRB1801892 The modify condition list is empty in Playbooks Playbooks (Family Channel) PRB1817167 The max length of field form fields (table : sys_pd_activity_type_prop) on an activity definition is set to 255, which doesn't match the matching subflow's length of 2000 Playbooks (Family Channel) PRB1811034 Decision branches aren't evaluated if activities use 'Start with delay' with an explicit duration of over 10 seconds Playbooks (Family Channel) PRB1781302 Processes created in Paris and opened post-Paris have a lane order set to -1 Playbooks (Family Channel) PRB1834463 Process Automation Designer isn't able to pass a previous activity state as a subflow input Predictive Intelligence PRB1806671 The cluster detail purge logic is deleting less records set by the MAX_ML_CLUSTER_ DETAIL_PURGE_COUNT Predictive Intelligence PRB1821890 The 'Cluster Concept' text isn't aligned/missing inside the 'Cluster Concept' tile Predictive Intelligence for Knowledge Management PRB1783818 The 'Related Article' widget isn't displaying knowledge articles from the 'Knowledge Similar Articles' solution Predictive Intelligence Workbench PRB1648059 There is a time out due to a high volume of data Proactive Analytics PRB1800161 Signal insights aren't generated for large data sets Problem Management PRB1821400 Unable to turn off an interceptor when creating a problem task from the 'problem record' related list Problem Management PRB1777062 There's a duplicate link to problem actions Process Mining PRB1799323 There's a time out during a filter set data upload to a trainer Process Mining PRB1829338 Full mining isn't triggered from platform when localization is enabled Process Mining PRB1782656 The saved filter that sets the containing 'findingId' causes mining to fail Procurement PRB1774520 Received items's 'Select All/Unselect All' isn't working Procurement PRB1808248 A purchase order can't handle an empty value with a currency code Procurement PRB1812830 'PO receive' displays in-transit assets that are already received Project Management PRB1819562 There's a dark mode list issue on 'First' and 'New Project Status Report' Project Management PRB1789953 After configuring 'Planning Console Column Advanced' for two custom fields, both fields on the Investment Portal are displaying the fiscal year data instead of the cost budget values Project Management PRB1786638 The pm_project_task (planned_task) end date calculation when changing the duration is incorrect in any other system time zone besides GMT Project Management PRB1813072 If users try to create a cost plan while in the expense line, they are given an 'Invalid Update' error Project Management PRB1783283 Highest order implementation overwrites the lower of the taskFormatter method when there are multiple implementations of the extension point MSProjectImportTaskFormatter Project Management PRB1790355 An investment portal 'view project' link results in a blank page Project Management PRB1791942 In Project Management resource planning, domain separation isn't working as expected Project Management PRB1786998 Remove sn_spm_financial_user to project_manager and demand_manager Project Management PRB1781954 The UI policy 'Mark Capex/Opex Cost Read Only if Stories are Linked' throws error on the Service Portal Project Management PRB1711919 Values under 1000 don't copy into the 'Benefit Plan' grid in the Planning Console Project Management PRB1804384 There's an issue with the Business Unit field and the Department field in a 'Demand' record Project Management PRB1798787 Copying a project task using the Copy Partial Project UI action displays an incorrectly calculated Duration field on the copied project task Project Management PRB1770899 The Expense Type field isn't carried over when converting 'Demand' to 'Project' Project Management PRB1787721 Missing file extension (.xls) when a project name contains (.) Project Management PRB1773177 The Actual benefits in project currency field isn't using the project currency after creation from 'Demand' Project Management PRB1825183 Incorrect currency conversion when rolling-up costs Project Management PRB1797917 The user is unable to create a project template via the 'Save as New Template' related link with the project_manager role Project Management PRB1812212 The Percentage completed field doesn't load when exporting projects to MS project Project Management PRB1768726 The classic 'Project Financials' page doesn't use the project currency symbol on some widgets Project Portfolio Management PRB1801674 In the program workbench, 'zoom level' > 'auto fit' doesn't work until a column is resized Project Portfolio Management PRB1775917 'Print a planning console' in the first level is broken Project Portfolio Management PRB1795829 GlideScriptedExtension DemandConversionFieldMap isn't working Related Lists PRB1773093 Cannot add multiple records in the slush bucket when 'Enable accessibility in classic' is turned on Remote Process Synchronization (Family Release) PRB1682672 Users report bugs in the Remote Process Synchronization official documentation Remote Tables PRB1772531 An aggregate query with a condition doesn't work for a remote table with enhanced capacity enabled Remote Tables PRB1768173 Runaway regex match kill operations take a long time Report Designer PRB1792138 There's an incorrect role provided for 'Day', 'Week', 'Month', and 'Year' controls Report Designer PRB1819673 Viewing reports as a non-admin can create unnecessary syslog entries Reporting PRB948578 When using reporting, it uses GMT instead of the local time zone when accessing the 'Calendar' report functionality and viewing it in the 'Day' view Reporting PRB1745543 An interactive report displays extra records in the report drill-down Reporting PRB1770032 Clicking the Score of a single score report created with a parameterised script include with an encoded query breaks due to the trimming of encoded characters in the URL Reporting PRB1761750 When a bar report is grouped by a dot walk column, it correctly displays results, but selecting the resulting bar doesn't list any records when the language is Brazilian Portuguese Reporting PRB1782603 Events ending at the time 23:59:59 appear as 'All day' events in calendar reports Reporting PRB1751862 A PDF export of a report that is grouped by and filtered by tags is displaying all of the selected table records, which have tags Reporting PRB1732890 A single color definition of a UI14 green isn't green but orange Reporting PRB1769845 Email report generates two attachments, one attachment with the data and other with an error Report Visualization PRB1792399 A selected tab should be distinguishable from a non-selected tab Report Visualization PRB1795711 The pop-up in the 'Report' widget isn't displaying when a mouse is hovering over an item for the 'Calendar' report type in Service Portal Report Visualization PRB1790952 Percentages in pie charts aren't perceptible to screen reader users Request Management PRB1763436 Base instance notification, 'Request Item commented (all assignees)', has both events 'parm 1' and 'parm 2' unchecked Request Management PRB1784462 For a RITM record, if a workflow context is already attached, and the catalog item is updated with Flow Designer, the flow context replaces the workflow context Request Management PRB1782693 The 'Request Survey' notification isn't working Request Management PRB1782333 The transaction can time out when approving an item with many approvers Resource Management PRB1797783 Resource plan logs display 'Resource plan is allocated for NaN hours after confirming/allocating the hours after enabling the property 'com.snc.resource_ management.allocate _more_than_24hours _per_day' Resource Management PRB1778886 A cost plan is zeroed out when a resource plan is allocated from the Allocation Workbench Resource Management PRB1820666 Resource reports are broken after an Xanadu upgrade when the Glide.sys.date_format is dd-MM-yyyy Resource Management PRB1788697 The 'Rate_model' column doesn't filter records based on the reference qualifier Resource Management PRB1822356 A 'Resource Assignment' related list isn't visible post-migration of 'Resource Plans on Demand' Resource Management PRB1798520 There's inconsistent behavior on custom currencies for a certain field in 'Resource Plan [actual_cost_project_currency]' Resource Management PRB1816860 Users are unable to update resource assignments created with 'Effort 0' from resource plans migration Resource Management PRB1791568 There's a resource aggregate monthly issue when a story is reassigned from a project to a different project REST API Framework PRB1768591 The 'API Monthly Requestor Stats' job doesn't aggregate all records when there's more than 100 K Restricted Caller Access (RCA) PRB1751767 The 'Prevent invalid source & target on RCA' business rule can create numerous amounts of duplicates that must be cleaned up Restricted Caller Access (RCA) PRB1768689 RCAPs aren't invalidated after an update set is deployed with an updated source record Roles PRB1798228 Inconsistencies with role inheritance leads to orphaned records Rollback Contexts PRB1706257 A rollback with a large number of records triggers a large delete query, causing replication lag Rollback Contexts PRB1844400 The 'Clean Expired Rollback Contexts' job causes memory issues and node restarts SaaS integration with Office 365 (Glide) PRB1784710 Potential savings calculation at the LMR level for bulk reclamation candidates Scaled Agile Framework (SAFe) PRB1833357 Sprints aren't created via ServicenNow ADO integration Schedule Calendar PRB1794379 The Next UI Schedule Calendar doesn't save updates to the 'Repeat Until' date in the schedule entry Schedule Calendar PRB1802373 The Next UI Calendar doesn't allow for creating/editing schedule entries for custom roles Scheduled Jobs PRB1782901 A high number of values in the 'Job classification' column can prevent scheduled jobs from being processed due to a StackOverflowError in a SchedulerThread Scheduled Jobs PRB1771051 Jobs are executing twice during a rescheduler restart Scheduled Jobs PRB1746752 Removing a member from a group adds several more users Scheduled Jobs PRB1792821 Concurrent updates on sys_trigger causes intermittent HLL spikes on instances with large node counts Schedule Optimization PRB1825269 The 'Optimization Solution Processor' business rule trigger is to be changed Schedule Optimization PRB1823732 A personal event start date is later than the end date, causing SO to fail Schedules PRB1783342 Schedule entries aren't functioning correctly for the 'Last Weekday of the Month' setting Script Debugger API PRB1764788 There's a documentation error about the 'Session Log' tab being unavailable for users with the 'script_debugger' role Scripted Web Services PRB1749935 An extra response / request in Scripted Web Service results in 'Cannot map object' and potential StackOverflowError Script Includes PRB1785008 Many RCAS are invalidated after upgrading to Xanadu due to a fix script issue Search Administration PRB1731361 Global text search is broken in BuildTools1 for UI16 Search Administration PRB1789281 There's cache issues across domains when performing a global search Search Administration PRB1776348 The AI Search results page doesn't display translated values Search Suggestions PRB1768021 Unable to relink an auto-complete suggestion type to an AI Search application Secrets Management Core PRB1793938 ECC Queue records aren't populated to re-encrypt the secrets Secrets Management Core PRB1756628 Hide the 'include all' checkbox from the UI from an Identity Group member Seismic Framework PRB1809377 A console error is caused by an invalid service worker registration Seismic Framework PRB1783295 There is an empty Service Operations Workspace incident form after upgrading from Vancouver to Washington DC Seismic Framework PRB1792811 Service workers don't cache non-200 Glide requests Seismic Framework PRB1807578 A race condition comes out of multiple single sign-ons Server-side scripts PRB1793296 When a script include cache is rebuilding, there's log messages: 'Error accessing descriptor for metaObject: package_private script include function' Server-side scripts PRB1821549 'Undefined' isn't supported when using ScriptRuntime .evalSpecial Server-side scripts PRB1773223 Regex timeout doesn't work correctly Server-side scripts PRB1783318 The sandbox_callable field doesn't work for scoped applications Server-side scripts PRB1783385 Add rights for java.lang.NullPointerException .getMessage Server-side scripts PRB1808973 Turning on ECMAScript 2021 (ES12) mode isn't toggled in certain scenarios Server-side scripts PRB1777353 There's an issue compiling a script using a map iterator in a 'for' loop Server-side scripts PRB1790567 Enabling ModuleSupport breaks on scopes with compiled scripts Server-side scripts PRB1818172 Records are unloading sys_es_latest_script records even when the toggle is turned off Server-side scripts PRB1782856 A business rule executes in the 'module' scope Server-side scripts PRB1767574 Unable to use the require function in an ESLatest script include if invoked cross-scope from an ES5 scope Service Catalog PRB1809275 An SVG-type picture doesn't appear for a catalog item on the platform Service Catalog PRB1781043 The selection state of 'Submitted requests' and 'Drafts' tab items present on the 'My Requests' screen isn't announced by a screen reader Service Catalog PRB1771270 Issue with a job that runs forever Service Catalog PRB1790528 Images that are added to Service Catalog order guides appear stretched out in Washington DC Service Catalog PRB1785302 Catalog client scripts don't work properly for Multi-Turn Catalog Ordering experience when all the records are scoped Service Catalog PRB1769527 The 'Item diagnostics' job runs slow because it loads all choice options to count them Service Catalog PRB1825185 The 'Taxonomy Topic' value isn't updating on the catalog item form when updating the value by using the Edit in catalog builder UI action on the catalog form Service Catalog PRB1823783 The 'Help' icon isn't at the end of the question text when rendering a catalog item on Mobile Employee Service portal (MESP) or Service Portal Service Catalog PRB1751291 A choice value from the 'com.Glideapp.servicecatalog .order_guide_sequencing' plugin isn't transformed when the French translation plugin is used Service Catalog PRB1814987 Mobile Employee Service portal (MESP) web view issues on the Now Mobile application if there are many reference and select box variables on the form Service Catalog PRB1793500 The scroll bar is moved downwards on the SWP portal in Service Operations Workspace when there are more catalog categories, making the search bar invisible Service Catalog PRB1818368 The condition (reference variable) in different variable sets isn't evaluated without an itil role Service Catalog PRB1814311 It's not possible to insert data in database views, but users are able to create a record producer for database views Service Catalog PRB1788268 Dot-walking to the second level with g_form in the Catalog Client script makes the catalog non-conversational Service Catalog PRB1777834 The field message of the catalog UI policy actions aren't translated to a non-English language in Service Portal Service Catalog PRB1815638 Activate and Deactivate buttons on the sc_cat_item table create an empty record Service Catalog PRB1799840 The 'Migrate clear value actions' script action to update the UI policy actions resulted in the catalog item version being increased during the upgrade Service Catalog PRB1811236 A newly created catalog item using the wizard is available to edit in existing templates without edit access defined on the catalog item creation, so making any modification to the template locks the field after publishing again Service Catalog PRB1794884 The Back button in a category item or order guide view on platform redirects to 'Page not found' Service Catalog PRB1779033 g_form.setValue() isn't working in the platform for multi-row variable sets (MRVS), when used in a ClientScript Service Catalog API PRB1782677 UI policies using the 'OR' clause don't work as expected in Now Assist in Virtual Agent Service Catalog Builder PRB1813682 The catalog item for non-English users is taking up the details from English users when publishing/submitting the item Service Catalog Builder PRB1793265 The 'catalog_builder_ editor_blank_template' role, which is used to create a catalog item directly, should be removed Service Catalog Builder PRB1756914 Modifying the catalog item task step through builder isn't working as expected Service Catalog Builder PRB1751174 Unable to remove the dynamic behavior filter condition in Catalog Builder Service Catalog Builder PRB1771626 A Catalog Builder item isn't publishing when two containers are split with the same name is added to the catalog item, with one inside the variable set and one as a normal variable Service Catalog Builder PRB1801524 The Create a catalog item template button in Catalog Builder is enabled even if the user doesn't have the required roles to create/edit a catalog template Service Catalog Components PRB1793214 After changing the instance date format, an 'Invalid date' error message displays in a multi-row variable set preview window in a Workspace Service Catalog Portal Widgets PRB1791330 ServiceNow components fail an accessibility test, selecting the 'Escape' key should allow the modal to close Service Catalog Portal Widgets PRB1786383 The 'Recent & Popular Item' widget rolls over data on a quarterly basis and creates a negative user experience Service Catalog Portal Widgets PRB1775964 A variable name displays in the error message rather than the question when users select Save as draft Service Catalog Portal Widgets PRB1815205 In Service Operations Workspace, the 'Popular items' section in an interaction record displays 7 items instead of 6 Service Catalog Portal Widgets PRB1747935 'Add to Wishlist' isn't working on Service Portal when a category is missing Service Catalog Portal Widgets PRB1788024 A catalog item outline/grid overlaps in the 'Recent & popular items' widget in Employee Center Service Catalog Portal Widgets PRB1810653 There's an issue with saving drafts when the Requested for field is empty Service Catalog Variables PRB1814252 The sys_name of the UI policy action record isn't updated when the MRVS internal name is updated, and the UI policy doesn't work as expected when it is transferred by update set Service Level Management PRB1793364 Content in the 'Stage Details' section isn't marked up as a list Service Level Management PRB1830032 SLA processing generates multiple warnings 'WARNING *** WARNING *** Invalid query string received:xxxx: null' Service Level Management PRB1790083 Some field values are wrong when using the CheckpointWalker random access walkTo(checkpoint) Service Level Management PRB1802370 'Start', 'Pause' and 'Stop' conditions are removed from the SLA definition when the Repair SLA's UI action (related link) is selected on the case record Service Management Virtual Agent Topic Blocks PRB1779505 The 'Knowledge and pinned' searcher doesn't work when used in a Workspace Service Mapping PRB1780124 There's problems with tag-based Service Mapping in domain separated environments Service Mapping PRB1824257 ProcessToProcess LBAFPProviderEnhanced fails with cmdb_tcp records containing source_process=null Service Mapping PRB1764304 Clone tables and all tables with the prefix 'automation_error', including meta-data tables, should be able to be excluded Service Mapping PRB1746027 The ServiceDiscoveryProbe iterates through all the Windows CyberArk credentials, resulting in temporary system access locks Service Mapping PRB1791752 Put a hard limit on properties that can be destructive Service Mapping PRB1803746 The file name in the 'sm_flapper_exclusion' table can be truncated because the max length of the field name is 40, but the column name max length is 80 Service Mapping PRB1807935 The 'Service Model Auto Remediation' job isn't removing the records from a model that were removed from CMDB Service Mapping PRB1795155 The replication lag protection in recomputation doesn't support standby lag Service Mapping PRB1794723 'Refresh processes and connections' marks all cmdb_running_process as absent true Service Mapping PRB1785551 In the Map UI, the action Open in Dependency Views should be removed from the 'CI' group ServiceNow Security Center (Family Release) PRB1812452 The due date for critical update records 'End of Support: GlideEncrypter API' and 'Enable 3DES deprecation for Password2 Fields' should be updated Service Portal PRB1837541 Massive logs are generated with a 'com.Glide.script. RhinoEcmaError: 'RP' isn't defined' warning Service Portal PRB1782259 The Delete button in a 'My Requests' draft item doesn't have a name Service Portal PRB1784705 The 'Skip to chat' link fails to land focus on the Virtual Agent chat button Service Portal PRB1834496 Users can't input a value into a widget Service Portal PRB1799575 In some cases, filter labels change to a value in Service Portal Service Portal PRB1794691 The 'Business Services Status' widget displays different dates for Japanese and English modes Service Portal PRB1801407 The 'Standard Ticket Conversations' widget creates duplicate comments when dragging and dropping an image Service Portal PRB1787466 Screen reader reads multi-line in the attachments modal, even though there is no multi-line input field Service Portal PRB1823261 JAWS fails to announce list items as links in the header navigation menus Service Portal PRB1801362 In the 'Ask HR' portal, the 'Choose a file' feature appears to be a link but focus doesn't move there Service Portal PRB1810935 The 'Remove draft item' tooltip isn't removed automatically after deleting the draft item Service Portal PRB1774213 The Preview button in the list field has the text 'New preview button has been generated before the current element to preview', and isn't translated properly when the language is changed to non-English Service Portal PRB1728528 In many locations, there is no pointer cancellation allowed for Clear field buttons Service Portal PRB1771140 Mandatory attachment isn't working as expected in Service Portal when attachments aren't saved in a draft or a wishlist Service Portal PRB1785993 On Service Portal in a knowledge article page, upon deletion of a comment, the black 'Delete' pop-up box remains visible until selected Service Portal PRB1768976 The date picker retains old values for buttons that don't trigger the update of the date/time when read by screen readers Service Portal PRB1735808 The 'Glyph alt text' in an announcement isn't read by JAWS and NVDA screen readers Service Portal PRB1749601 Elements in esc_knowledge_home page don't have an aria parent Service Portal PRB1789288 Using the date format E yyyy-MM-dd throws an error in Portal Service Portal PRB1720732 The Long in button on the login_page isn't visible when the page is accessed from mobile browser Service Portal PRB1634201 Color alone is used to indicate the state of toggle switches, which is an accessibility issue Service Portal PRB1789181 Past the second row of nested rows aren't cloned when selecting the 'Clone' page Service Portal PRB1828005 The 'Simple List' widget's footer breaks when using a non-English translation Service Portal PRB1813731 When an onChange client script modifies a value and copies it to an integer field, the value doesn't isn't saved when saving from a portal Service Portal PRB1376471 sp-editable-field directive doesn't support HTML field types Service Portal PRB1800664 Extra character in Service Portal widget HTML causes blank Automated Test Framework (ATF) screenshots Service Portal PRB1778588 Attachments can't be downloaded when accessed from the 'lf' page in a portal Service Portal PRB1799699 The selected options for 'select box type' variables are reset in the portal Service Portal PRB1756221 The new portal and theme aren't honored by the widget CSS dependency Service Portal PRB1770309 A screen reader reads incorrect variable names for the date-picker variable Service Portal PRB1791816 A pop-up message is concatenated, causing readability issues in languages such as Japanese Service Portal PRB1817086 Required information field pop-ups aren't WCAG 2.2 complaint under section 1.4.13 Service Portal PRB1716137 When the name of a user has a comma, Survey Designer doesn't display the name of the user correctly Service Portal Announcements PRB1808665 Keyboard focus lands on the static text of the announcements banner Service Portal Core Widgets PRB1807235 There's accessibility issues for the keyboard and voice over in the 'Hiring' tab Service Portal Core Widgets PRB1822245 If an outage doesn't have end date, it isn't displayed on the Service Status widget Service Portal Core Widgets PRB1798111 Users are unable to copy and paste text and images from an external source in Service Portal - Standard Ticket Service Portal Core Widgets PRB1808916 The checkbox variable in a catalog item can't print correctly Service Portal Core Widgets PRB1802357 The 'Preview' form announces the button word twice Service Portfolio Management PRB1788988 Support user_id parameter in checkAllowedExplicit() and checkDeniedExplicit() of ICatalogSecurityMask Service Portfolio Management PRB1807004 Unrelated improvement initiatives associated with application services Service Portfolio Management PRB1791670 The 'Edit Weights' related link isn't working in a 'Service' form Service Portfolio Management PRB1823722 Users that are subscribers to an offering are returned in a query when they are active = false Service Portfolio Management PRB1797800 Existing services won't publish when both service and offering(s) change to the status 'Operational' Session Management PRB1774686 Potential uncaught exception when the session is invalidated and getAttributes is accessed Session Management PRB1817651 User.getUser causes deadlock while the session lock is taken out Session Window Timeout PRB1778553 Selecting the cross icon in the 'Session expired' pop-up doesn't log out the user and remains on the same page, and the 'invalidated' column in sys_user_session isn't updated instantly Sidebar (Family Release) PRB1821306 The Discuss button is missing on a domain-separated instance Sidebar (Family Release) PRB1799644 Subject data populates slowly for an incident after launching the start side bar chat modal in Service Operations Workspace Sign Your Own Certificate (SYOC) PRB1747791 Platform resolution ambiguity in namespace and scope Software Asset Core Company PRB1689224 Evaluate the unique index on the core company Software Asset Data Import PRB1725404 'SAMPremiumUtils.getInstalledOnRelationship' is called out of scope Software Asset Data Import PRB1578765 Additional warning and error messages in the system log while the entitlements import is stuck in the 'Processing' state Software Asset Management PRB1628611 The samp_entitlement_import table doesn't have 'audit = true' out of the box, so it is unable to track worknote updates Software Asset Management PRB1802887 The 'Software product lifecycles for all versions' link doesn't work as expected on the software model table Software Asset Management PRB1819212 There's a localization issue in 'Potential savings' on single currency instances Software Asset Management PRB1627323 The 'Entitlements' related list isn't filtering by group, subgroup, or 'in use' entitlements Software Asset Management PRB1823587 Optimization doesn't work as expected when the named user type is empty Software Asset Management PRB1818910 Software Asset Management job scripts populate a status value that doesn't match with the definition on the sys_choice table Software Asset Management PRB1773201 Subscription inference should only infer direct components of Office 365 to Microsoft 365 Software Asset Management PRB1779646 Subscription installs have preference rank of 999 and cause performance issues Software Asset Management PRB1728221 Selecting 'Number of reclamations' doesn't open the correct drill down Software Asset Management PRB1822003 The 'Bookkeeping for dedup on delete' business rule doesn't handle installs with different versions or editions Software Asset Management Licensing and Compliance PRB1807335 Daily subscription counts intermittently get zero counts Software Asset Management Plugin Framework PRB1785996 Custom product references aren't cleaned when a product is deleted Software Asset Management Publisher Pack for SAP PRB1788912 A Software Asset Management SAP import job fails due to a 'NULL' character Software Asset Management Workspace PRB1774425 There's issues with currency conversion in Platform Analytics and the Publisher 'Results' page Software Asset Management Workspace PRB1781351 The 'End of life products' widget on the SAM landing page isn't working Software Asset Management Workspace PRB1679155 Software Asset Management (SAM) Health check widgets and drill downs display duplicate records if a check failed in a previous scan Software Asset Normalization PRB1728928 Users aren't informed of scenarios when suggested normalized values are the same as normalized values Software Asset Normalization PRB1808233 The 'SAM - Normalize Discovery models using content library rules' scheduled job isn't robust because a single corrupted samp_package_map record can make the job fail Software Asset Reclamation PRB1815883 Localization issue in potential savings, true-up cost, over-licensed amount, and total spend calculation Software Asset Reclamation PRB1778060 SAMPReclamationUtil code change from Vancouver misses out corner cases and causes a job to fail Software Asset Reclamation PRB1786501 Blacklisted reclamation candidates are created and closed without reclaiming install Software Asset Reclamation PRB1814389 Scheduled imports and data sources for 'SG-SCCM Software Last Used' and 'SG-SCCM SAMP Usage' aren't deleting old records in the table samp_sw_usage Software Asset Reconciliation PRB1780888 Potential savings don't appear in LWB for hybrid software Software Asset Reconciliation PRB1794331 Performance issue in clearing LMRs for entitlements Software Asset Reconciliation PRB1779794 License pools consumption breakdown is incorrect for Per User and Per Device metrics Software Asset Reconciliation PRB1792145 The 'reset dedupe' business rule on the DM table should only trigger if the norm field changes Software Asset Reconciliation PRB1808379 Downstream tables aren't updated if exception rules are marked as inactive by content Software Asset Reconciliation PRB1791385 ignoreNonBYOLInstalls should not insert a reason for 'Missing Cloud License Type' Software Asset Reconciliation PRB1775411 SA entitlements should not be considered as suite candidates Software Asset Reconciliation PRB1776017 The same installs are listed under 'unlicensed installs' and 'installs requiring action' Software Lifecycles PRB1756991 A lifecycle report should be able to handle empty lifecycle dates Source Control Engine PRB1790669 Continuous Integration and Continuous Delivery (CICD) app customization doesn't fail for apps linked to source control and erroneously reports success Source Control Engine PRB1774720 An absent bootstrap XML in the source control diff should not drop the column when the bootstrap XML exists in the base application Source Control Engine PRB1829444 sys_ui_message additional coalesce value can break an app customization install Source Control Engine PRB1771610 sys_claim list breaks due to an invalid entry in the time claimed(claim_timestamp) field Survey Management PRB1797560 An error message appears when the date type field isn't updated when retaking a survey Survey Management PRB1788346 The View user's response UI action doesn't show all dependent responses Survey Management PRB1779860 When trying to access the 'Getting Started' module for a survey from the instance, users are redirected to the documentation site but a 'Not found' message is shown Survey Management PRB1782966 Text mentioned in the Description field doesn't appear while hovering over the field in Assessment Metric Survey Management PRB1781447 Survey questions using the out-of-box NPS template splits the label incorrectly Syntax Editor PRB1790034 Syntax editor macros don't work reliably Syntax Editor API PRB1792891 The Completion API has a longer response time due to the inclusion of shadow tables Syntax Editor API PRB1789193 Missing type definition for the GlideSysAttachment class System Archiving PRB1742225 The archiver is archiving fewer records per archive run if the restored records are equal to or greater than 'Glide.db.archive .max.rule.records' System Archiving PRB1789660 Restoring records with multiple related rules for the same table throws a NullPointerException if at least one rule points to an empty field System Events PRB1818627 The 'Slow Delete DML's from text index events process' job is contributing towards a replication lag on the standby db System Events PRB1762956 The name for the 'Processed' column in the event log table documentation is misleading System Events PRB1792583 Flow Engine is unable to move a sysevent in the ready.node state back to ready when the sysevent table rotation record is deleted System Events PRB1725049 NowMQ v1 size estimator improvements System Export Sets PRB1623235 Messaging on the PDF export screen to reflect what is shown on the list view of the widget instance System Export Sets PRB1792544 If Log Export Service (LES) is enabled and the LES source is configured with syslog in a global scope filter, there's a null pointer exception when using gs.log after a Washington DC upgrade System Import Sets PRB1639586 All import sets are deleted when concurrent data source calls are executed System Import Sets PRB1808239 JDBC connection for authentication= ActiveDirectoryPassword isn't working properly System Import Sets PRB1736448 The following error is logged even though the import set is processed and the record is inserted successfully: 'Unable to format undefined using format string yyyy-MM-dd for field ' System Import Sets PRB1792166 Xlsx files with a namespace prefix don't load System Import Sets PRB1757948 Transform mapping can't target reference fields with translated values, and only works in English System Scheduler PRB1788785 Instruments in AssignerOTelObserver constructor are re-registered when SchedulerThread restarts System Update Sets PRB1808271 When an update set that deletes an extended child table is retrieved, it is rewritten to delete the related list of the extended parent table System Update Sets PRB1794841 Sys_update_set_log doesn't reflect errors found while committing an update set System Update Sets PRB1809728 Deleting a user preference record for a system-wide value isn't stored in an update set Table Administration and Data Management PRB1769433 A reference field in a 'Database' view isn't a selectable link Table Administration and Data Management PRB1735482 Packages.com.glide .db.ddl.Table Hybridizer.hybridize aborts on false-positive checks for fields already glommed to mediumtext fields where the max_length will not reflect the true max length of a mediumtext field Table Administration and Data Management PRB1828517 There's an SQL error when inserting invalid or var__ tables as a dependent field for document it Table Administration and Data Management PRB1769979 Database view doesn't display the list field type choices correctly Table Administration and Data Management PRB1800174 Missing collection record in sys_dictionary for the open_nlu_predict_intent_feedback table Table API PRB1727095 GlideElementResolver sets invalid record values for non-existent references and choices Table Cleaner PRB1783267 There's uncontrolled growth of table sys_cluster_message Table Cleaner PRB1792483 Non-nibble table cleaners are cleaning data even when the child match field passes Tables and Columns Data Dictionary PRB1754043 sys_update_name is null for a label with sys_* column Template Management for Field Service PRB1802776 The 'Copy Work Order' task template doesn't work in the work order task template jelly page Territory Planning PRB1777951 Unassigning a task on Dispatcher Workspace sets the assigned group to an empty string literal Territory Planning PRB1793222 The agent or group doesn't satisfy the task qualification criteria Test Management 2.0 PRB1831655 The 'Pass' checkmark (green) fails the minimum contrast ratio requirements Test Management 2.0 PRB1800579 Test execution suites don't appear in test phases in projects Test Management 2.0 PRB1806757 The 'Block' icon blinks when hovered over on a test execution in Test Management 2.0 Test Management 2.0 PRB1794880 Deleting a record from sn_test_management _test_plan (installed with Test Management 2.0) creates two sys_audit_delete records Test Management 2.0 PRB1798817 Line-breaks (paragraph / carriage returns) in steps aren't honored Third-party Software PRB1792933 Washington DC column tags have bullet points, whereas Vancouver column tags don't Time Card Management PRB1823458 A 'Your time Card has been modified with your time worked' message displays despite there not being an update in the respective time card Time Card Management PRB1809013 The widget 'timesheet-week-breakdown' doesn't display hours on the Time Sheet portal Time Card Management PRB1817054 Users can't recall time card/sheet when only Time Card Management is installed Transaction Logs PRB1738233 In a localhost log, transaction timing appears incorrectly Transaction Management PRB1780795 Null pointer exception when attempting to retrieve and use a GlideSession object in TransactionVTable.getSessionUser UI Actions PRB1816586 The Show dictionary record UI action no longer opens a collection record UI Actions PRB1826799 setRedirectURL() doesn't work in Xanadu UI Actions PRB1787504 The Submit/Save button takes two clicks to create the record on the Document References [ds_document_references] table UI Actions PRB1821330 In the Knowledge V3 kb_view, the Was it helpful => yes button has no border in Washington and Xanadu UI Actions PRB1828008 MFA-configured with single sign-on (SSO) users are incorrectly redirected to a page that can't be found UI Builder (Family Channel) PRB1791858 An alert error isn't translating to German UI Builder (Family Channel) PRB1797756 The Save and Close UI action switches tabs instead of closing them UI Builder (Family Channel) PRB1828407 Users are unable to add new data visualizations and set the data sources in Agent Workspace when opened in UI Builder UI Field Administration PRB1809507 The sys_user table on classic view (UI16) doesn't retain the phone number format when it is updated from the Workspace like Service Operations Workspace (SOW) UI Field Administration PRB1799389 Display issue for a File Attachment type field in forms UI Field Administration PRB1795149 Filtering on a dot-walked field incorrectly queries and results in no records being fetched UI Field Administration PRB1802778 When a dot-walked field that depends on another dot-walked field is updated, the dependent field might temporarily display as 'None' in the Workspace UI UI Field Administration PRB1799414 The decimal field doesn't register the user's country code and system language, and uses a period instead of a comma as a decimal separator in the legacy Workspace UI Field Administration PRB1793631 Automatic completion of the fields by the browser UI Field Administration PRB1747824 In the Workspace, the Glide List field type isn't honoring the ref_ac_order_by dictionary attribute UI Field Administration PRB1753031 The user observes an error when accessing the 'Manage Human Resource Catalog' page UI Field Administration PRB1810329 Issue with translation when kb_category is changed, even after adding the translation on the sys_translated table UI Field Administration PRB1763183 In Configurable Workspace, the advanced filter condition 'is one of' doesn't always populate choices correctly UI Field Administration PRB1759424 Field decorators aren't displaying for some fields in a Workspace UI Field Administration PRB1578048 The FX Currency field unexpectedly clears when quickly saving a form UI Field Administration PRB1804238 The Service Operations Workspace Phone field doesn't call the selected number UI Field Administration PRB1789011 Character limit (maxlength) isn't implemented in the UTC Time field in a Workspace UI Field Administration PRB1801223 A GraphQL API -GlideGraphQL error when using the Compose Email button in Configurable Workspace UI Field Administration PRB1799424 There's a 'Recent selections' sorting issue on Workspace UI Field Administration PRB1772813 Entering a negative value in the decimal field shows a 'Couldn't parse the value' error UI Field Administration PRB1696422 The Toggle Domain Scope UI action doesn't work in a Workspace UI Field Administration PRB1782462 Policy and Compliance Management grid display issues UI Field Administration PRB1752782 When using showFieldMsg on a form, the text doesn't wrap within the box and comes outside the box UI Field Administration PRB1740015 A section breaks when the HTML field contains a form tag UI Form Administration PRB1823455 The 'Personalize form' feature for a record on workspaces has inconsistencies UI Form Administration PRB1790795 The modal box Close button can't be hidden UI Form Administration PRB1784568 The business rule of setAbortAction sys_attachment doesn't show the message UI Form Administration PRB1787509 The attaching encryption option isn't visible in the HR Agent Workspace UI Form Administration PRB1770695 g_form.setSectionDisplay isn't working as expected on the Workspace, and displays any mandatory fields on the section UI Form Administration PRB1768345 A null condition in a UI policy prevents Service Operations Workspace from loading the UI policy list UI Form Administration PRB1821039 Discrepancy in behavior of related lists between the native UI and Workspaces when the 'ignore_filter_on _new=true' attribute is present on a field UI Form Administration PRB1784386 A subject person with an empty first and last name in their sys_user table record isn't saving in Service Operations Workspace UI Form Administration PRB1771929 VTB cards (pop-up/modal) unexpectedly close when trying to select text when the cursor is outside the card UI Form Administration PRB1801483 Issues with the behavior of Glide.ui.scroll_ to_message_field (scroll the form down to field error or info messages) UI Form Administration PRB1764123 Images attached in the HTML type field aren't visible in the activity formatter in a Workspace UI Form Administration PRB1737490 Global ACLs stop processing after a role check in Vancouver UI Form Administration PRB1769932 Multi-line read-only variables can't be expanded in a Workspace UI Form Administration PRB1787600 Manually added questions to the record variable break the form in the Workspace, and the record never fully loads UI Form Administration PRB1791019 A help tip shows 'Mandatory' twice for glide_list fields UI Form Administration PRB1766041 The resolution form section on incident forms isn't visible as mandatory in Workspace UI Form Administration PRB1798001 The 'Leave Page' modal displays an unexpected message UI Form Administration PRB1781725 Move Attachments isn't working when a special handling pop-up is displayed UI Form Administration PRB1726723 On a field normalization rule form, the 'Rule' conditions on extended tables don't display the complete condition UI Form Administration PRB1767131 OnChange client scripts don't trigger when the tab key is used quickly in Workspace UI Form Administration PRB1797566 There is an empty payload in some events emitted by the Attachment UI Builder component UI Form Administration PRB1799395 Fields overlap annotation on the form in Service Operations Workspace UI Form Administration PRB1822779 When a user tries to fill in the affected The Location field on a change request and Edge's auto-fill suggests the browser's saved address location, it opens and is stuck in a loop trying to fill all reference fields on the screen UI Form Administration PRB1810910 In Xanadu, the onChange client script executes twice on the 'Record Default' UX screen of Customer Service Management (CSM) Configurable Workspace UI Form Administration PRB1802708 After configuring reference qualifier conditions in an M2M table, all active records are shown instead of filtering correctly UI Form Administration PRB1815936 Workspace UI policies using an 'Ends with' condition incorrectly evaluate to true if the condition value is greater than the field value UI Form Administration PRB1765759 Record pages in UI Builder don't honor the 'no labels' = true attribute to prevent the rendering of the tags icon UI Form Administration PRB1794562 Opening the incident description via VTB causes a field update and white space removal UI Form Administration PRB1808174 Interactions and incident forms don't load properly UI Form Administration PRB1754094 The menu button is incorrectly labeled, which leads to confusion UI Form Administration PRB1738430 When Workspace tabs lose connection, they don't receive updates or sync Universal Request PRB1823185 UR state mapping fails Universal Request PRB1798522 It isn't possible to 'accept resolution' or 'not accept resolution' on the Service Portal from an iPhone on Safari, Edge and Chrome browsers Universal Request PRB1789807 Universal request state mapping doesn't update additional comments or work notes Upgrade Center PRB1776398 After a family upgrade and activating the Store app, conditional content isn't being installed Upgrade Center PRB1734661 Some records are reporting as skipped in a builder instance, but have no sys_update_xml, and those records show as inserted in the upgrade preview Upgrade Center PRB1804085 MetadataCustomization Population job creates a high volume of *package_inventory.csv files and occupies terabytes of app server disk space Upgrade Monitor PRB1784452 Slow queries observed for Upgrade Monitor that aren't using any index Upgrade Plans PRB1765329 'Auto Resolved by Upgrade plan' comments are seen in 'Skipped changes' Usage Analytics PRB1807002 Errors while processing certain definition IDs in Xanadu Usage Analytics PRB1806983 Errors while processing certain definition IDs in Xanadu Usage Analytics PRB1764330 An 'Abrupt verify' error while checking for entitlements during initializing of Appsee UX Metrics Configuration UXF Components PRB1790783 Filtering on the 'Plans' tab in the 'Crisis Event' page and adding the selected list of items adds the entire BCP plan table record to the event in BCM Workspace UX Framework PRB1792196 The 'Extend your session' option isn't occurring for single sign-on (SSO) users UX Framework PRB1764138 Landmark focus (Back), a new feature of 'keyboard shortcuts', isn't working UX Framework PRB1798658 The To recipient field isn't displayed because of the email header in Customer Service Management (CSM) Configurable Workspace UX Framework PRB1688293 On the Customer Service Management (CSM) Workspace 'Interaction' page, there's a mismatch between the selected tab and the tab content that's displayed UX Framework PRB1745759 Tooltips on the timeline component don't load translations UX Framework PRB1819244 Duplicate properties in sys_ux_data_broker table records cause a white screen on page load for Next Experience pages and Workspaces UX Framework PRB1792042 The REST API errors with an obtrusive 503 error modal pop-up on a Workspace UX Framework PRB1788948 Upon reload, dependent macroponents of a subpage aren't rendering UX Framework PRB1818682 UI Builder data broker sends empty context props as 'null' [type string] instead of null [type object]. UX Framework PRB1762374 Viewport modal content overflows outside of the modal and the resize icon doesn't align with the border when 'Resize Enabled' and 'Bare' are true UX Framework PRB1804008 'Create New Case' and the 'Loading' tab appears after the browser or session is closed UX Framework PRB1768742 When the user opens attachments on the Strategic Planning Workspace they have no way of navigating back to the Workspace UX Framework PRB1784434 Databroker 'Fetch EVAM Data' executes a query twice when it is used on millions of data UX Framework PRB1729754 A duplicate of a browser tab in Configurable Workspace isn't giving consistent results UX Framework PRB1807412 A Chrome page title isn't reflecting properly UX Framework PRB1818604 Inconsistent behavior in views displayed when navigating between interaction records in Customer Service Management (CSM) Workspace and the browser UX Framework PRB1795533 Hover pop-ups on the calendar don't disappear after upgrading to Washington DC UX Framework PRB1786454 For keyboard shortcuts, landmark focus (backward and forward) and Open user menu isn't working as expected UX Framework PRB1778611 In the 'Customer Success' Workspace, adding a comment or a work note to a case causes a hidden contextual side panel to unhide itself UX Framework PRB1720237 A case tab preview doesn't work for some case tabs UX Framework PRB1814114 An instance is significantly slower when zoomed in to 400% at a lower resolution UX Framework PRB1822144 After upgrading to Xanadu, Workspace date fields display an inaccurate date format error UX Framework PRB1804605 Service Operations Workspace has a 'Record Not Found' error message UX Framework PRB1762431 In Workspace when the tabs component position is changed from 'Top' to 'Start', and tabs are trimmed if there are multi-line text fields with long descriptions UX Framework PRB1824580 Optimize V1 SRC conditions to filter out macroponent properties (input properties) based on the parameter mapping field UX Framework PRB1832759 Enabling the resize configuration for modals isn't working on a Standard Record Page (SRP) UX-Metrics PRB1781625 Users observe an error in ClientInteractionRepository when running an Automated Test Framework (ATF) test for HR Agent Workspace Versatile Node and Cluster Configuration PRB1804671 SystemI_d and Node_Id are interchanged in sys_cluster_state when VNCC is off Virtual Agent PRB1792782 When generating an HTML OutputCard an extra conversation task is unnecessarily loaded Virtual Agent PRB1795927 Flow error with the 'OneExtend Profanity Filter' subflow Virtual Agent PRB1818121 The state of the Virtual Agent chat window isn't announced to screen reader users Virtual Agent PRB1767515 Trailing spaces in Virtual Agent feedback survey metrics definitions are causing issues in the CI Analytics Dashboard Virtual Agent PRB1775276 There is a Virtual Agent custom text input validation error when the user inputs text with a double quote that fails validation Virtual Agent PRB1733386 The business rule, 'update predict outcome for conversation' is triggered even after a conversation has been completed and closed Virtual Agent PRB1799405 The custom bot profile of the Virtual Agent chat changes when a topic is created using the 'Grouped choice' user input component Virtual Agent PRB1783451 An API replaces each Japanese character with '?' in the Content-Disposition response header Virtual Agent PRB1784935 OIDC token verification failure as JTI is enabled by default Virtual Agent PRB1783965 The Virtual Agent conversation isn't ended immediately when Dynamic Translation for Virtual Agent is enabled Virtual Agent PRB1819627 Glide.cs.disable. show_me_everything doesn't work as expected when the topic picker is empty Virtual Agent PRB1765722 The Virtual Agent table bot response card doesn't display all data properly after upgrading to Washington DC or Vancouver Virtual Agent PRB1819265 Follow-up queries that aren't in English intermittently hang Virtual Agent PRB1776622 The post-chat survey displays in the agent's language rather than the requester's language Virtual Agent PRB1766344 The 'Interaction State' reason is improperly set after a post-chat survey Virtual Agent PRB1793069 Some dependencies are missed during installation of the Now Assist for Creator (NAFC) 26.1.1 bundle Virtual Agent PRB1791956 Multiple entities for slot filling cause a conversation to crash Virtual Agent PRB1812011 Domain-specific users don't see topics from their domain Virtual Agent PRB1787170 The Virtual Agent in Now Assist is unresponsive when reaching the variable maximum in client scripts Virtual Agent PRB1783612 An error occurs while transcribing the message for the 'Record Card' adapter card Virtual Agent PRB1776548 Deleting a sys_user and adding them back with the same user_id can cause Virtual Agent AMB authorization issues Virtual Agent PRB1790051 Virtual Agent error in Microsoft Teams Virtual Agent PRB1781543 A survey returns an incorrect value in Virtual Agent Virtual Agent PRB1823688 ACL prevents read access on the field level, despite a non-matching record condition Virtual Agent PRB1820780 The Voice Interaction Resource API fails to look up the user by user ID unless it's the same as the user email Virtual Agent PRB1806955 Sanitized text should not be accepted during a live agent chat Virtual Agent PRB1718858 'Internal Server Error - 500' when attempting to save a Virtual Agent test case Virtual Agent PRB1781835 Unable to create a new Now Assist deployment channel record for the provider channel 'Identity' Virtual Agent PRB1771872 Outdated URL when accessing the content item 'Implement advanced analytics with Performance Analytics from Virtual Agent' Virtual Agent PRB1821162 Voice transcript API reopens a closed conversation when calling a save voice transcript API Virtual Agent PRB1777529 Selecting Continue this topic doesn't resume the topic but closes the conversation Virtual Agent PRB1781037 The chatbot in Virtual Agent can't be closed without using a mouse Virtual Agent PRB1800743 SensitiveDataHandling unmasking won't work if the value contains a '$' character Virtual Agent PRB1803180 NowLLM connection alias should not be set in the capability definition for other providers Virtual Agent PRB1822221 A return after topic selection isn't a linguistic sentence Virtual Agent PRB1782232 Utterance length isn't checked at topic Discovery, which allows large utterances that cause a slow down Virtual Agent PRB1795646 Changing the chat body text font isn't applied for the card rendered in the Virtual Agent header Virtual Agent Designer Legacy PRB1788742 The Talent Development helper topic isn't discovered Virtual Agent Designer Legacy PRB1800264 Virtual Agent Designer crashes when removing a field from Record Action Utility Virtual Agent Designer Legacy PRB1793793 NAVA topic execution doesn't populate the 'API' column in a sys_cs_fdih_invocation table, causing ETL job failure Virtual Agent Designer Legacy PRB1793134 A user without elevated privileges can't create a large language model (LLM) sys_cs_context_profile Virtual Agent Designer Legacy PRB1799111 A conversation errors out when slot-filling returns slots that don't have matching field definitions Virtual Agent Designer Legacy PRB1816687 The base instance 'Record action utility' in Virtual Agent Designer is unsafe to use if updating the user Virtual Agent Designer Legacy PRB1799095 Unable to see the test results for the 'walk-up check-in' topic Virtual Agent Web Client PRB1807451 Disabling 'new message below/above' doesn't work as expected Virtual Agent Web Client PRB1813366 NAVA loading state text and avatar is missing Virtual Agent Web Client PRB1811601 There's multiple UI issues in NAVA Visual Task Boards PRB1765103 The X button on the 'Response' tab overlaps with the X button on card on the Virtual Task Board Visual Task Boards PRB1772001 Visual Task Board swimlane reorder doesn't work when non-consecutive lanes are selected under lane configuration Visual Task Boards PRB1822106 When using the Move button to move a card between existing Visual Task Boards, the performance of the pop-up gradually decreases as more boards are added and as more cards are added to the boards Visual Task Boards PRB1633785 Fields configured for Visual Task Board (VTB) view doesn't display all the time if 'Show Card Info' is enabled or disabled multiple times Visual Task Boards PRB1658015 Report view field ACL error when accessing a report while only 'group by' conditions are applied for the vtb_card* table Walk-Up Experience PRB1827999 Implement an advanced activity configuration script so walk-up visit counts are visible again Walk-Up Experience PRB1801862 The Badge Reader API throws the error message: 'Could not find location queue associated with badge reader' Walk-Up Experience PRB1791373 When a user schedules appointment and it fails, the system still creates the interaction against the user appointment request Walk-Up Experience PRB1805976 An 'Error while fetching List View' error is visible in the 'My Items' widget when users make walk-up visits as primary in the activity configuration Walk-up Experience Portal PRB1781252 Inconsistency with the walk-up date translation Walk-up Experience Surveys PRB1809389 Walk-up survey options aren't fully displayed for tablet devices Web Content Accessibility Guidelines (WCAG) Conformance PRB1799156 Accessibility issues on a 'Reservation' form (Book a desk) Word Document APIs PRB1789946 A corrupted Word document generates from the WordDocumentAPIs after a recent update in Microsoft Office Word Work Order Management PRB1820564 The 'Populate Group - Dispatch/Work' business rule triggers an update on the finance task record from unregistered external users Work Order Management PRB1784924 Updates made to the wm_task.state label in the platform aren't reflected in 'My Map' Work Order Management PRB1835428 The preferred date and time format isn't honored in the dispatcher Workspace task panel Work Order Management PRB1786639 customerservice_agent can view all records in a time worked table Work Order Management PRB1798406 Updating 'Assigned to (Assign Group change)' assigns the 'Assigned to', even though the g_scratchpad.v endor_group_type is null or undefined Work Order Management PRB1816836 The workforce module in the Customer Service Management (CSM) and Field Service Management (FSM) Configurable Dispatcher Workspaces takes a long time to display data Work Order Management PRB1782808 A manual update doesn't update the travel time Work Order Management PRB1781421 The Request more information button on the work order task table doesn't work in Workspace Work Order Management PRB1797615 The estimated end isn't calculated when 'Assign across the schedule entries' is true and the scheduled start date is edited manually and saved Zing Text Indexing and Search Engine PRB1768649 Exact match search result is showing a column value as 'None' Zing Text Indexing and Search Engine PRB1655206 After selecting 'View all knowledge matches' from the global search results, the search group conditions aren't honored in the knowledge.do results

Parent Topic: Available patches and hotfixes