Plugins planned for deprecation

Changes to plugins from Washington DC to Yokohama Changes to plugins from Washington DC to Yokohama

Before you upgrade from Washington DC to Yokohama , read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way.

Xanadu and Washington DC plugin changes See Xanadu plugin changes for more information.

See Washington DC plugin changes for more information.

Deprecated plugins from Washington DC to Yokohama

This table lists the existing plugins that were deprecated in Washington DC , Xanadu , or Yokohama .

Plugin Status Description Details Badge Reader Integration for Walk-up Experience (Removed from com.snc.badge_reader) Deprecated in Washington DC Improve Walk-up Experience user satisfaction by using the Badge Reader Integration application at your on-site walk-up queue locations. Review the guidance for building a customer badge reader client. Central Dispatch [com.snc.central_dispatch] Deprecated in Washington DC Provides both a list and calendar view of unassigned tasks. Install and configure the Dispatcher Workspace plugin (com.snc.uib.fsm_dispatcher_workspace). Cloud Discovery setup using classic Cloud Discovery Deprecated in Xanadu Enables you to set up Cloud Discovery for performing cloud discovery and using Cloud Provisioning and Governance for managing discovered cloud resources. Install Cloud Operations Workspace (COW) on the ServiceNow Store . Cloud Native Operations [sn_k8s] Deprecated in Washington DC Use Cloud Native Operations to perform continuous discovery and monitoring of the Kubernetes platforms. Install the Agent Client Collector for Visibility (ACC-V) application from the ServiceNow Store and review the documentation. Cloud Provisioning and Governance: Google Cloud Connector [sn_cmp_gcp] Deprecated in Yokohama Integrate Cloud Management Google Cloud Connector scoped application with CMP Install the Cloud Provisioning and Governance: Terraform Connector application from the ServiceNow Store and review the Cloud Provisioning and Governance: Terraform Connector documentation. Cloud Spend Dashboard [sn_sam_cld_spend]

Deprecated in Xanadu Helps you view all cloud spend on a single dashboard, including software, platform, and infrastructure. Install the Asset Executive Workspace on the ServiceNow Store . Column Level Encryption [com.glide.encryption] Deprecated in Yokohama Enables support for encryption of fields and attachments. Use either Field Encryption Starter or Field Encryption Enterprise under the new entitlement structure. For more information, see Activate Field Encryption Enterprise . Conversational Integration with Google Business Messages [sn_gbm_adapter] Deprecated in Yokohama Interact with requesters on the Google Business Messages app. There is no replacement for this application. CSM Agent Workspace [com.snc.agent_workspace.csm] Deprecated in Washington DC CSM Agent Workspace enables you to integrate Customer Service Management with other applications. Install the CSM Configurable Workspace application from the ServiceNow Store. CTI Demo Data for HRSD [sn_hr_cti_demo] Deprecated in Yokohama Provides CTI Softphone application demo data for HRSD. Install the ServiceNow Voice for HR Service Delivery (HRSD) application. Customer Service Management for Orders [com.snc.csm.order] Deprecated in Washington DC The Customer Service Management for Orders feature adds support for orders and order line items to the Customer Service Management application. Install the Order Management store application. Customer Service Management IoT Demo [com.snc.csm.iot.demo] Deprecated in Yokohama — There is no replacement for this plugin. Employee Campaigns for Workplace from Facebook [com.snc.sn_fb_wp_campaigns]

Deprecated in Xanadu Enables you to package your content into a campaign and publish the content to groups on Workplace from Facebook. No replacement. If you are using this application, you have the option to maintain the unsupported application as custom code. Employee Campaigns for Workplace from Facebook [sn_fb_wp_campaigns]

Deprecated in Yokohama Enables you to package your content into a campaign and publish the content to groups on Workplace from Facebook. There is no replacement for this application. If you are using this application, you have the option to maintain the unsupported application as custom code. Field Service Map [com.snc.fsm_map]

Deprecated in Xanadu Displays the dispatch map for viewing agents, tasks, and agent routes. Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace . FSM Agent Classic Workspace [com.snc.agent_workspace.fsm]

Deprecated in Xanadu — Install and configure the Field Service Dispatcher workspace. For guidance, see Configuring Dispatcher Workspace . Global Reporting Initiative (GRI) Content Accelerator for ESG [com.sn_esg_gri]

Deprecated in Xanadu Offers ESG frameworks such as authority documents and citations and provides the related metric definitions. Install the ESG Content Accelerator application from the ServiceNow Store . For guidance, see ESG content accelerator . HR Agent Mobile [com.sn_hr_mobile_agent]

Deprecated in Xanadu — No replacement. If you are using this plugin, you have the option to maintain the unsupported plugin as custom code. HR Agent Workspace [com.sn_hr_agent_workspace]

Deprecated in Xanadu Use the HR Service Delivery Agent Workspace to interact with employees, respond to inquiries, and resolve issues quickly. Install and configure the HRSD Configurable Agent Workspace for Case Management. For guidance, see Agent Workspace for HR Case Management (Configurable) and this Community Article . HR Service Delivery v1.0 (Legacy) [com.snc.hr.core.cms, com.snc.hr.core, com.snc.hr.hr_connect, con.snc.hr.pa, com.snc.hr.service_portal]

Deprecated in Xanadu Unlocks enterprise productivity and give your employees the service experience they deserve. Migrate to the Human Resources Core v2.0 scoped application [com.sn_hr_core]. HTML Processor [n/a] Deprecated in Washington DC Review KB1119956 for steps to disable this feature on your instance. Human Resources Scoped App: Data Migration [sn_hr_migration] Deprecated in Xanadu Allows you to migrate HR tables and roles from the non-scoped to the scoped version of HR. — Human Resources Scoped App: Parental Journey [com.sn_hr_parental_journey] Deprecated in Xanadu Provides a prepackaged configuration for parental leaves of absence (LOAs) in an HR organization. Parental LOAs include maternity, paternity, or adoption leave. — IBM Watson Language Translator Service Spoke [com.glide.ibm_translation_spoke] Deprecated in Yokohama In ServiceNow's Dynamic Translation app, this spoke connected to the third-party machine translation service provided by IBM Watson As an alternative, customers can create accounts with other third-party translation services such as Google or Microsoft Azure IE11 Support for Virtual Agent [com.glide.cs.chatbot, com.glide.cs.chatbot.lite]

Support ended for the IE11 browser. Instance Security Center [sn_isc_core, sn_isc_nlu, sn_isc_va]

Deprecated in Xanadu Monitors the compliance level of instance security controls, view security event monitoring metrics, and configure and maintain instance security settings all from within the Instance Security Center. Install ServiceNow Security Center on the ServiceNow Store . For guidance, see . Item Designer [com.glideapp.servicecatalog.item_designer] Deprecated in Washington DC The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage. The Catalog Builder plugin is activated by default on all instances (com.glideapp.servicecatalog.catalog_builder). ITSM Agent Workspace and CMDB Agent Workspace [com.snc.agent_workspace.itsm, com.snc.agent_workspace.itsm.landing_page, com.snc.agent_workspace.itsm.landing_page_premium, com.cmdb-workspace] Deprecated in Washington DC Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently using ITSM Agent Workspace. Install the Service Operations Workspace for ITSM application from the ServiceNow Store. Jenkins plug-in for ServiceNow DevOps Deprecated in Xanadu The ServiceNow DevOps plugin extends the default behaviors of Jenkins, and provides a mechanism to control job executions via the ServiceNow Change Management application. Install all future releases of this application directly from the Jenkins store . Journey Accelerator v4.0.3 and below [com.sn_ja] Deprecated in Washington DC Helps to create templates for plans and to-do tasks. Managers then use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center (EC). Migrate to replacement Journey Designer application. Journey designer will automatically install Journey Accelerator v5.0+ which is the supported version with Journey designer. Mobile Studio [com.glide.sg-studio] Deprecated in Washington DC Use Mobile Studio to create and modify mobile components for use in any of the ServiceNow mobile apps. Transition to replacement Mobile App Builder. Operator Workspace and CMDB Agent Workspace [com.itom-noc-app, com.oi-scoped-app, com.sn-em-ai-action, com.sn-em-hidden-component com.sn-em-ai-overview, com.sn-em-metric, com.sn_log_viewer com.cmdb-workspace] Deprecated in Washington DC Install the Service Operations Workspace for ITOM application from the ServiceNow Store. Product Model and Catalog Items Relationship [com.snc.product_catalog_relationship] Deprecated in Washington DC Enables self-service for customers to request services on products by creating relationships between product models and catalog items. Install the Customer Service Case Types plugin (com.snc.csm_case_types) and use the service definition feature. RPA Sample Template [com.sn_rpa_template] Deprecated in Xanadu RPA templates are prebuilt automations that enable customers to kickstart their RPA initiatives. Install RPA Hub version 9.0.0 or later from the ServiceNow Store. Download and install RPA Desktop Design Studio using the guidance in the documentation. You can access the templates (referred to as sample automations) within the RPA Desktop Design Studio home page. Open RPA Desktop Design Studio and on the Home page, select “Automation Projects” to view a list of sample automations. For more information, see the documentation.

Service Bridge (Legacy) [com.sn_nowebonding] Deprecated in Xanadu Allows customers to submit service requests to their provider and monitor these requests. Install the Service Bridge for Consumers application from the ServiceNow Store and review the documentation. Reach out to your Service Bridge Provider to coordinate the migration to the new Service Bridge application. They’ll need to coordinate the migration with you along with any testing. Once ready, they’ll send you a registration link to connect the new application.

Service Bridge for Providers (Legacy) [com.sn_nowebonding_provider] Deprecated in Xanadu Allows providers to publish catalogs for customers and receive and fulfill customer service requests. Install the Service Bridge for Providers application from the ServiceNow Store and review the documentation. Follow the guidance in KB1499823 to: Migrate your configurations Have your consumers install the new Service Bridge for Consumers application from the ServiceNow store. Test the new application with your consumers. Once it has been validated, remove the entitlements for the Service Bridge (Legacy) content and entitle the content for Service Bridge for Providers.

Service Graph Connector for Extra Hop [com.snc.cmdb.extrahop_integration]

Deprecated in Xanadu Provides capabilities to pull data from the ExtraHop application into your ServiceNow instance. Install the Service Graph Connector for ExtraHop Reveal(x) application on the ServiceNow Store . This application is owned by ExtraHop. Sustainability Accounting Standards Board (SASB) Content Accelerator for ESG [com.sn_esg_sasb]

Deprecated in Xanadu The SASB Accelerator is designed for use with the ESG Management and Reporting application to enable customers to easily adopt the SASB framework to produce their ESG disclosures. Install the ESG Content Accelerator application from the ServiceNow Store . For guidance, see ESG content accelerator .

Plugins planned for deprecation

This table lists the existing plugins that were planned for deprecation in a future release.

Plugin Status Description Details Customer Service CTI Demo Data [com.snc.customerservice_cti_demo] Planned for deprecation in the A release Load demo data for CTI Softphone. Install the ServiceNow Voice with Amazon Connect application and all its dependencies from the ServiceNow Store and review the Integrate ServiceNow Voice with Amazon Connect documentation. Data Filtration [com.glide.data_filtration] Planned for deprecation in the A release Controls the access to tables and records based on subject attributes when performing read queries. Migrate to the Security Data Filter plugin, which is active by default on all instances on the Yokohama release or later. Data Separation [sn_ds] Planned for deprecation in the A release The ServiceNow Data Separation application helps organizations restrict access to sensitive data based on a lens hierarchy and its leaf node. Use Data Filters and access control lists (ACLs) to configure data separation for your use cases. For details on how to enable data separation for different use cases using data filters and ACLs, see the Managing data separation using data filters and ACLs [KB0558290] article in the Now Support Knowledge Base. Gremlin Spoke [sn_gremlin_spoke] Planned for deprecation December 2030 or contract term end date (whichever is earlier)

Simulate outages and manage attacks using Gremlin instance from your instance. Install the Spoke Generator application from the ServiceNow Store , import API documentation for Gremlin, and use it to create actions/custom spokes. Legal Simple Contracts [sn_lg_contracts] Planned for deprecation in the B release Enables employees to submit legal requests for getting legal support and guidance for contracts. Install the Contract Management Pro application from the ServiceNow Store . Microsoft Teams Spoke for ServiceNow IntegrationHub [sn.ms_teams.ah] Planned for deprecation May 2031 or contract term end date (whichever is earlier) Configure the actions that a process analyst can use when creating configurations to automate sending messages about alerts to a Microsoft Teams channel. Install the Microsoft Teams Graph Spoke application from the ServiceNow Store and review the Migration Guide: Microsoft Teams Spoke for ServiceNow Integration Hub to Microsoft Teams Graph Spoke [KB1650148] article in the Now Support Knowledge Base. Password Reset Orchestration Add-on [com.glideapp.password_reset.addon.orchestration] Planned for deprecation in the A release Password reset add-on to enable the use of ServiceNow Orchestration. Includes support for Active Directory and remote SOAP-based credential systems. Install the Password Reset integration for Microsoft Active Directory application from the ServiceNow Store and review the Integrate Password Reset with your Active Directory service documentation. Patient Support Services [sn_patientservice] Planned for deprecation November 2028 or contract term end date (whichever is earlier) Streamlines the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management. There is no replacement for this application. Performance Analytics - Content Pack - GRC: Audit Management [sn_audit_pa] Planned for deprecation in the A release Provides Performance Analytics reports for the GRC Audit Management application. Test the migrated GRC: Audit Management Core UI analytics assets in Platform Analytics . Performance Analytics - Content Pack - GRC: Policy and Compliance Management [sn_compliance_pa] Planned for deprecation in the A release Provides Performance Analytics reports for the GRC Policy and Compliance Management application. Test the migrated GRC: Policy and Compliance Management Core UI analytics assets in Platform Analytics . Performance Analytics - Content Pack - GRC: Risk Management [sn_risk_pa] Planned for deprecation in the A release Provides Performance Analytics reports for the GRC Risk Management application. Test the migrated GRC: Risk Management Core UI analytics assets in Platform Analytics . Performance Analytics Content Pack - Vendor Management Workspace [com.snc.sn_itsm_vendor_pa] Planned for deprecation in the A release Contains performance analytics indicators used by the Vendor Management Workspace. There is no replacement for this application. Pre-Visit Management [sn_previsit] Planned for deprecation October 2029 or contract term end date (whichever is earlier) Streamlines the scheduling process of procedure requests for patients and increases visibility to pre-authorization approvals prior to scheduled procedures. There is no replacement for this application. Redox Electronic Health Record Spoke [sn_redox_spoke] Planned for deprecation in the A release Enable communications with your customers using the Redox platform from your ServiceNow instance. There is no replacement for this application. Redox Inbound Integration [sn_redox] Planned for deprecation in the A release Use the real-time bidirectional data exchange with external healthcare systems via the Redox platform. There is no replacement for this application. Security Incident Response UI [com.app_secops_ui] Planned for deprecation in the A release Provides an enhanced user interface for monitoring and resolving threats to an organization’s security. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Install Security Incident Response version 13.4.5 or higher from the ServiceNow Store and review the Security Incident Response Workspace documentation. Service Credits [com.sn_service_credits] Planned for deprecation in the A release Track and manage the compensation that your vendors owe your organization when they breach the service agreement you have with them. There is no replacement for this application. Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) [sn_msftd4iotsgc] Planned for deprecation in the A release Integrate Microsoft Defender for IoT (On-premises Management Console) with the ServiceNow Operational Technology Manager application to automate import of sensor appliances, OT devices, and network connections. There is no replacement for this application. SharePoint Online Search Connector [com.snc.sharepoint_online] Planned for deprecation in the A release Offers a consumer-grade search configuration to manage your information resources. Install the External Content Connectors ServiceNow application from the ServiceNow Store . Vaccine Administration Management [sn_vaccine_sm] Planned for deprecation October 2029 or contract term end date (whichever is earlier) Enables governments and healthcare providers to deliver vaccines, on a deadline and with finite resources. There is no replacement for this application. Vendor Management Mobile [com.sn_vendor_mobile] Planned for deprecation in the A release Provides a mobile interface for vendor managers to view relevant information filtered by the vendors they are responsible for, as well as all other vendors. There is no replacement for this application. Vendor Management Workspace UI Components [com.app_itsm_vendor_components] Planned for deprecation in the A release Contains a set of shared UI components used by Vendor Management products. There is no replacement for this application. Vendor Manager Workspace Demo Data [com.snc.vmw.demo] Planned for deprecation in the A release Provides demo data for Vendor Manager Workspace. There is no replacement for this application. Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console) [sn_msftd4iotvr] Planned for deprecation in the A release Use the Vulnerability Response for Microsoft Defender for IoT (On-premises Management Console) application to track, prioritize, and resolve vulnerabilities on devices used in the production process. There is no replacement for this application.

Renamed and changed plugins from Washington DC to Yokohama

This table lists the existing plugins that were renamed or changed in Washington DC , Xanadu , or Yokohama .

Plugin Status Description Details Application Portfolio Management [com.snc.apm] Renamed in Xanadu The plugin helps enterprises have visibility into their Business Applications Inventory, rationalize Business Applications, provide business context, and determine business value of each Business Application. It also helps with understanding of the technology (Software and Hardware) components of Business Applications, capture the organizations Information Assets and Business Applications use of those Information Assets. The plugin name is changed to Enterprise Architecture [com.snc.apm] Application Portfolio Management - ATF Tests [com.snc.apm.atf] Renamed in Xanadu The plugin provides ATF test cases and test suites that can be run on Enterprise Architecture. The plugin name is changed to Enterprise Architecture - ATF Tests [com.snc.apm.atf] Application Portfolio Management Core [com.snc.apm_core] Renamed in Xanadu This plugin contains core functionality for Enterprise Architecture available out of the box by default. The plugin name is changed to Enterprise Architecture Core [com.snc.apm_core] Application Portfolio Management Digital Integration Management [com.snc.apm_digital_integration] Renamed in Xanadu Provides modeling and flow for managing digital integrations between business applications. The plugin name is changed to Digital Integration Management plugin [com.snc.apm_di] Application Portfolio Management - Predictive Intelligence [com.snc.apm.predictive_intelligence] Renamed in Xanadu This plugin provides Predictive Intelligence Solutions for Enterprise Architecture. It helps in prediction by applying algorithms like similarity on business applications-related data. The plugin name is changed to Enterprise Architecture - Predictive Intelligence [com.snc.apm.predictive_intelligence] Application Portfolio Management - TRM [com.snc.apm_trm] Renamed in Xanadu This plugin includes TRM lifecycles for Enterprise Architecture. The plugin name is changed to Enterprise Architecture - TRM [com.snc.apm_trm] ERP Data Hub [sn_erp_integration] Renamed in Yokohama ERP Canvas (Enterprise Resource Planning) enables you to retrieve and update ERP data from the system of record, such as SAP. This product used to be named ERP Canvas, then was changed to ERP Data Hub, and is now returning to ERP Canvas. Performance Analytics - Content Pack - Application Portfolio Management [com.snc.pa.apm] Renamed in Xanadu Enterprise Architecture dashboards developed using Performance analytics premium. The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture [com.snc.pa.apm] Performance Analytics - Content Pack - Application Portfolio Management and Change Management [com.snc.pa.apm.change_request] Renamed in Xanadu Provides integration of Enterprise Architecture with Change Management, which includes performance analytics dashboards of business applications associated with Change requests. The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture and Change Management [com.snc.pa.apm.change_request] Performance Analytics - Content Pack - Application Portfolio Management and Problem Management [com.snc.pa.apm.problem] Renamed in Xanadu Provides integration of Enterprise Architecture with Problem Management, which includes performance analytics dashboards of business applications. The plugin name is changed to Performance Analytics - Content Pack - Enterprise Architecture and Problem Management [com.snc.pa.apm.problem] Read only roles for Application Portfolio Management [com.snc.apm_read_roles] Renamed in Xanadu The plugin provides read-only roles for Enterprise Architecture. The plugin name is changed to Read only roles for Enterprise Architecture [com.snc.apm_read_roles] Smart Assessment Connected [sn_smart_assessment_connected] Renamed in Yokohama Connected component for assessment instance. Renamed to Smart Assessment Connected [sn_smart_assessment_conn] Smart Assessment Designer [sn-smart-assessment-builder] Renamed in Yokohama Connected component for assessment designer. Renamed to Smart Assessment Designer [sn_smart_asmt_desg] Virtual Agent API (sn_va_as_service) Changed in Washington DC . Integrates any chat interface or a bot with Virtual Agent or Agent Chat. The com.sn.omnichannel.callback plugin has been removed and the com.sn_ext_agent_management_util plugin is now a dependency.

Plugins in maintenance mode

This table lists the existing plugins that are in maintenance mode.

Plugin Status Description Details Advanced Work Assignment for CSM [com.sn_csm.awa]

Maintenance mode only. Activating Customer Service (com.sn_customerservice) plugin will activate this plugin. — CMS User Interface - Service Management Core [com.snc.service_management.core.cms]

Maintenance mode only. All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. — Content Management [com.glide.cms]

Maintenance mode only. — — Content Management Extended Types [com.glide.cms.types]

Maintenance mode only. An extension to Content Management that adds iFrames and Flash frames. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal .

— Content Management IFrame Type [com.glide.cms.type.iframe]

Maintenance mode only. — — Content Management Flash Type [com.glide.cms.type.flash]

Maintenance mode only. — — CSM Account Hierarchy [com.snc.sn_csm_account_hierarchy]

Maintenance mode only. — — CSM Lookup and Verify [com.snc.sn_csm_lookup_verify]

Maintenance mode only. — — CSM Workspace - Components [com.csm_workspace_components]

Maintenance mode only. — — Facilities Move Management [com.snc.facilities_service_automation.move]

Maintenance mode only. Planned for deprecation in March 2025 or subscription term end.

Enables single user move functionality as well as Enterprise Move and move planning functionality. Transition to Workplace Service Delivery. Facilities Service Management CMS Portal [com.snc.facilities_service_automation.cms]

Maintenance mode only. — — Facilities Service Management Mobile [com.snc.facilities_service_automation_m]

Maintenance mode only. Manages facilities service management mobile components. — Field Service Management CMS Portal [com.snc.work_management.cms]

Maintenance mode only. Lets you launch Field Service Automation and other service management applications from a single CMS page. — Human Resources Application: Core CMS [com.snc.hr.core.cms]

Maintenance mode only. Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in. — Lookup and Verify [com.snc.sn_lookup_and_verify_config]

Maintenance mode only. — — Service Catalog CMS Extension [com.glideapp.servicecatalog.cms]

Maintenance mode only. Provides the ability to define the catalog experience within CMS. —