<h2>Open requests widget</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Open requests widget" /><meta name="abstract" content="The Open requests widget displays a list of open requests including healthcare-related cases created for the patient." /><meta name="description" content="The Open requests widget displays a list of open requests including healthcare-related cases created for the patient." /><meta name="DC.relation" scheme="URI" content="../../../product/healthcare-life-sciences/reference/hcls-pat-widget-library.html" /><meta name="DC.relation" scheme="URI" content="../../../product/healthcare-life-sciences/concept/hcls-overview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/healthcare-life-sciences/concept/hcls-service-mgmt-overview.html" /><meta name="DC.relation" scheme="URI" content="../../../product/healthcare-life-sciences/concept/hcls-core-app.html" /><meta name="DC.relation" scheme="URI" content="../../../product/healthcare-life-sciences/reference/hcls-serv-mgmt-core-reference.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="hcls-widget-open-requests" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Open requests widget</title></head><body id="hcls-widget-open-requests"> <div class="breadcrumb"><a class="link" href="../../../product/healthcare-life-sciences/concept/hcls-overview.html" title="Leverage your digital healthcare platform with the ServiceNow Healthcare and Life Sciences products and create better end-to-end experiences for patients, providers, and staff.">Healthcare and Life Sciences</a> > <a class="link" href="../../../product/healthcare-life-sciences/concept/hcls-service-mgmt-overview.html" title="With the ServiceNow Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.">Healthcare and Life Sciences Service Management</a> > <a class="link" href="../../../product/healthcare-life-sciences/concept/hcls-core-app.html" title="With the ServiceNow Healthcare and Life Sciences Service Management Core application, deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.">Healthcare and Life Sciences Service Management Core</a> > <a class="link" href="../../../product/healthcare-life-sciences/reference/hcls-serv-mgmt-core-reference.html" title="Reference topics provide additional information about Healthcare and Life Sciences Service Management Core components, including tables.">Healthcare and Life Sciences Service Management Core reference</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Open requests</span> widget</h1> <div class="body refbody"><p class="shortdesc">The <span class="ph">Open requests</span> widget displays a list of open requests including healthcare-related cases created for the patient.</p> <div class="section" id="hcls-widget-open-requests__id_rnr_n4z_yrb"> <div class="fig fignone" id="hcls-widget-open-requests__fig_jqn_yyf_yrb"><span class="figcap"><span class="fig--title-label">Figure 1. </span><span class="ph">Open requests</span> widget</span> <img class="image" id="hcls-widget-open-requests__image_ttj_bzf_yrb" src="../image/hcls-widget-open-requests.png" alt="Screenshot displaying the Open requests widget. For the text description, refer to the Key features section." /> </div> </div> <div class="section" id="hcls-widget-open-requests__section_hkv_xyf_yrb"><h2 class="title sectiontitle">Key features</h2> <ul class="ul" id="hcls-widget-open-requests__ul_gsf_yyf_yrb"><li class="li">Displayed only for a logged-in user with the personal information completed.</li><li class="li">By default, shows maximum of two records from the application case table that extends the Healthcare case [sn_hcls_case] table in ascending order by the date created. Examples for the application case table include the Procedure request [sn_previsit_procedure_request] table available with the <span class="ph">Pre-Visit Management</span> application and the Enrollment case [sn_patientservice_enroll_case] table available with the <span class="ph">Patient Support Services</span> application.</li><li class="li">Shows all the pending and closed requests in the respective sections when a user clicks <span class="ph uicontrol">View all</span> on the widget.</li></ul> <p class="p">The <span class="ph">Open requests</span> widget does not include instance options.</p> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../../product/healthcare-life-sciences/reference/hcls-pat-widget-library.html" title="Widgets included with the Patient Portal enable you to customize their data and appearance or refer to them as a basic code sample when building your own widgets.">Patient Portal widget library</a></div> </div> </div></body></html></div>