<h2>Exploring Upgrade Center</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Exploring Upgrade Center" /><meta name="abstract" content="Get an overview of Upgrade Center so you can plan your upgrade ahead." /><meta name="description" content="Get an overview of Upgrade Center so you can plan your upgrade ahead." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="mini-toc" content="yes" /><meta name="page-type" content="exploring-framework" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="uc-explore" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Exploring Upgrade Center</title></head><body id="uc-explore"> <h1 class="title topictitle1" id="ariaid-title1">Exploring <span class="ph">Upgrade Center</span></h1> <div class="body conbody"><p class="shortdesc">Get an overview of <span class="ph">Upgrade Center</span> so you can plan your upgrade ahead.</p> <div class="section" id="uc-explore__section_ngd_lld_qkb"><h2 class="title sectiontitle"><span class="ph">Upgrade Center</span> overview</h2> <dl class="dl"> <dt class="dt dlterm">One-stop experience</dt> <dd class="dd"> <p class="p">Streamline your upgrade process with <span class="ph">Upgrade Center</span>. Explore upcoming releases and preview their features without impacting your current instance. Monitor active upgrades and review past upgrade history. Use the visual task board (VTB) to manage post-upgrade tasks efficiently.</p> <p class="p"><img class="image" id="uc-explore__image_blp_lwb_zkb" src="../image/uc-one-stop.png" height="286" width="205" alt="Image showing the home page of Upgrade Center" /></p> </dd> </dl> </div> <div class="section" id="uc-explore__section_kbs_pkd_qjb"><h2 class="title sectiontitle"><span class="ph">Upgrade Center</span> users</h2> <div class="p"><span class="ph">Upgrade Center</span> has the following users. <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="uc-explore__table_ph5_fns_xjb" class="table" frame="border" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d133671e101">Users</th><th class="entry cellrowborder" style="vertical-align:top;" id="d133671e104">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e101 ">System Administrator [admin]</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e104 ">The System Administrator user is required to access and use <span class="ph">Upgrade Center</span>.</td></tr></tbody></table> </div> </div> </div> <div class="section" id="uc-explore__section_b3z_nm2_bbc"><h2 class="title sectiontitle"><span class="ph">Upgrade Center</span> benefits</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="uc-explore__table_c3z_nm2_bbc" class="table" frame="border" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:25%" /><col style="width:25%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d133671e151">Benefit</th><th class="entry cellrowborder" style="vertical-align:top;" id="d133671e154">Feature</th><th class="entry cellrowborder" style="vertical-align:top;" id="d133671e157">Users</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e151 ">Preview your upgrade</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e154 "><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/concept/uc-preview-module.html" title="The Upgrade Preview module enables you to have an unprecedented insight to an instance prior to an actual upgrade. You can explore and preview upgrades to different ServiceNow release versions and see how your instance might be impacted with your current configurations. The Upgrade Preview utility helps you to plan, schedule, and prepare for an upgrade.">Upgrade Preview module</a></td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e157 ">System administrator</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e151 ">Monitor your upgrade</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e154 "><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/concept/uc-monitor-module.html" title="Schedule an upgrade and monitor the status of an ongoing upgrade using the Upgrade Monitor module. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.">Upgrade Monitor module</a></td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e157 ">System administrator</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e151 ">Review previous upgrade detail</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e154 "><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/concept/uc-history-module.html" title="The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.">Upgrade History module</a></td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e157 ">System administrator</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e151 ">Build an upgrade plan</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e154 "><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/concept/uc-upgrade-plan.html" title="Accelerate your upgrades using the Upgrade Plan that automates the installation of applications during upgrades, giving you a seamless upgrade experience. It helps you define applications and target versions to be installed in your instance.">Upgrade Plan overview</a></td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e157 ">System administrator</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e151 ">Create and execute skipped record rule</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e154 "> <ul class="ul" id="uc-explore__ul_cww_jpz_4dc"><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/task/uc-create-skipped-record-rule.html" title="Create skipped record rules based on your set conditions to define your customizations after an upgrade.">Create a skipped record rule</a></li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/task/uc-execute-skipped-record-rule.html" title="Run skipped record rules based on your set conditions to resolve skipped records in an upgrade. The rules either execute automatically during an upgrade or can run on demand after an upgrade.">Execute a skipped record rule</a></li></ul> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d133671e157 ">System administrator</td></tr></tbody></table> </div> </div> <div class="section" id="uc-explore__cf-exploring-parent-links"><h2 class="title sectiontitle">What to explore next</h2> <div class="p">To learn more about using <span class="ph">Upgrade Center</span>, see:<ul class="ul" id="uc-explore__ul_fhy_xfw_sbc"><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/concept/uc-using.html" title="Use different features in Upgrade Center for previewing, scheduling, and monitoring your upgrade experience. You can also review and track every upgrade made in your instance using the Upgrade History module.">Using Upgrade Center</a></li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/reference/uc-administration.html" title="The Administration module contains information about upgrade risk and execution of skipped record rules.">Administering Upgrade Center</a></li><li class="li"><a class="xref" href="https://servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/upgrade-center/reference/uc-reference.html" title="These reference topics provide additional information about your upgrade properties, roles and skipped rules.">Upgrade Center references</a></li></ul> </div> </div> </div> </body></html></div>