Holidays - Product Documentation: Yokohama

Holidays

Administer the Now Platform > Configure Now Platform core features > Time configuration > Exploring time configuration >

Holidays

You can define each individual holiday as a schedule entry to create exceptions to existing schedules.

For instance, if an SLA requires an incident be resolved within three business days excluding Christmas, create a schedule entry for Christmas. Creating this entry ensures that the SLAs do not count Christmas when calculating elapsed time, even if it falls within the work week.

Because schedules can be included in other schedules through a parent-child relationship, it is also possible to create a holiday schedule and include it in other schedules to keep holidays consistent. The following example shows a holiday schedule. Figure 1. US Holidays

The following example shows a schedule that includes the preceding holiday schedule. Figure 2. Child Schedule

Parent Topic: Schedules

Related concepts Parent and child schedules <a class="link" href="../../../administer/time/concept/domain-support-for-schedules.html" title="Domain separation is supported in schedules. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Activate the Domain Support [com.glide.domain] plugin to enable the domain separation functionality for schedules.">Domain support and schedules Schedules

Related tasks Create a holiday schedule for multiple regions Define a schedule Schedule for the fifth instance of a week date Repeat a monthly schedule Define a schedule

Related reference Default schedules Using schedules and calendars