HRM Case Acceptance widget is not showing the HR Service name for end users - Known Error

HRM Case Acceptance widget is not showing the HR Service name for end users Description When accepting an HR Case, the HR service name may not be displayed for end users when viewing the case in the portal.

Steps to Reproduce

With HR with demo data installed.

1. Create new Case for Abel Tuter 2. HR Service: Vision Benefits Inquiry 3. Set the case to Closed Complete 4. The state of the record would be in Awaiting Acceptance 5. Now navigate to esc?id=hrm_todos_page as Abel Tuter

Expected Behaviour: The message should say "Thank you for contacting us regarding your Vision Benefits Inquiry." Actual Behaviour: The message shows up as "Thank you for contacting us regarding your ."

Workaround Upgrade the Employee Center Store Application to 30.0.2 or later.