How to request licensing and usage definition data for on-prem instances<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Summary Learn how to request licensing and usage definition data for an on-prem instance, view your submitted requests, and import the resulting files back into your instance. ServiceNow provides an automated workflow to fulfill these requests. You submit the request through a Service Catalog item, which creates a licensing request item that completes with end-to-end automation. Release Beginning with the Yokohama release, on-prem instances can request licensing and usage definition data through the automated workflow in this article. For on-prem instances on a release before Yokohama, submit a Support case instead, and reference KB1646370 in your case notes; Support will provide the latest XML file to install any missing or updated licensing definitions. Before you begin Licensing and usage payloads can be requested only for production, non-production, and demo instances. Development instances aren't supported. Request licensing and usage data Required roles: To request licensing and usage definition data: customer_admin or partner_admin role To view the data: customer_admin or partner_admin role Log in to Now Support.Go to Automation Store > Service Catalog > Instance Management > Request On-Prem Licensing Information.If your account has child companies, select the company. If there are no child companies, the parent company is selected by default and the field is read-only.Select the instance. Only on-prem instances on Yokohama or later releases appear in the list. Select your Subscription Management version. To find the Subscription Management version: Log in to the instance for which the Subscription Management version is needed.Navigate to sys_store_appQuery for "Licensing Engine"Review the installed application version. This represents the Subscription Management (SM) version installed on the instance. 6. Select Submit. After ServiceNow processes the request, you receive an email. Open the LIC item from the email to download the attachments, or to see whether an error occurred. View your licensing requests Log in to Now Support.Go to Automation Store > Service Catalog > My Licensing Requests.Download the attached XML files, JSON files, or both from the completed licensing request. Import the licensing data Required roles: You must have the admin or usage_admin role to import the downloaded files into your instance. In the filter navigator, search for and select Import Entitlement Data..Using the attachment icon, upload the zip file. If your instance doesn't allow the zip file extension, upload the contents of the zip file instead.Select Process.After the state changes to Processed, wait a few minutes for the data in the Subscription Management dashboard to refresh. On a busy instance with many scheduled jobs waiting to run, the refresh can take longer. If the state shows Error, see Troubleshooting errors during import of the entitlement data on an on-premise/self-hosted instance. Related links Importing Licensing Definitions for on-prem instances Troubleshooting errors during import of the entitlement data on an on-premise/self-hosted instance