How to access Cloud Observability using Now SupportSummaryThis is an article for existing Cloud Observability customers if there is any trouble accessing Now Support.ReleaseN/AInstructions Getting support for Cloud Observability using NowSupport: 1. Account Creation for new users 2. Creating a Case on NowSupport for Cloud Observability product issues. 3. Creating a Case on NowSupport for ServiceNow product issues. 1. Account Creation for new users: a) Goto support.servicenow.com and Sign-in with your Service ID. b) A customer admin can create new users by clicking on “manage account” and adding users to it. c) Fill in the details for each user within your company that you’d like to give access to create cases. Select “NowSupport Access” for Access Type. 2. Creating a Case on NowSupport for Cloud Observability product issues. a) Click on create a case b) Select ServiceNow Cloud Observability. c) Select appropriate case type (e.g Something is broken) d) Click on subject and fill the subject and click on next. e) Select the business criticality as Yes/no and click on next. In this case it is set as ‘NO’. Click on ‘Continue’ f) In the ‘describe the issue’ and ‘Provide steps to reproduce the issues’ field add the required details Click on ‘continue’. The summary view of the case will appear with default priority as the selected one. g) The priorities can be downgraded if we need to deprioritize a case. Select P4-Low if needed. h) Business criticality field can be toggled to yes if the case is business critical. Click on confirm and submit. i) A case will be created. Click on the case number and it will redirect to the case. j) View the case. k) Click on the ‘details’ tab and it will show all the details filled in during case creation. l) Any update on the case will be reflected in the activity tab. If the case is solution proposed, that update will appear on activity tab. The solution proposed can be accepted or rejected with UI buttons ‘accept solution’ or ‘reject solution’ . m) Click on ‘Accept Solution’ and the case will be marked as closed. 3. Creating a Case on NowSupport for ServiceNow product issues a) 1.Click on Create a case and select ServiceNow as the product. b) Fill in the form with all the other details and the case flow remains same for ServiceNow cases.