Users with sc_incident_write role only are not able to access SOW dashboard or listIssue Users having only the sc_incident_write role are not able to access the SOW Dashboard and Lists The expectation is that such users see at least incidents under "Lists" without the ITIL role.ReleaseService Operations Workspace for ITSM before 6.0CauseBefore SOW 6.0, it is a must for users to have an ITIL role in order to access the SOW Dashboard and Lists.ResolutionStarting from SOW 6.0, we have introduced the granular role support for various functionalities of SOW and cusomters could use the minimal roles to grant access to SOW. Please see below the release noteshttps://www.servicenow.com/docs/bundle/xanadu-release-notes/page/release-notes/it-service-management/service-operations-workspace-itsm-rn.html#d171564e473 For example, a user with sn_sow.sow_user and sn_incident_write roles only is now able to access the SOW homepage; incident list and record. So if you wish to have users accessing SOW without an ITIL role, please update your instance to Xanadu and SOW to the latest version. You can then assign corresponding granular roles to them:- Roles in Service Operations Workspace for ITSMhttps://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-operations-workspace/reference/roles-in-sow.html