Profile and Case communication timezone of user in Now Support PortalUsers on Now Support can view task records in their preferred timezone by setting a value for it in their profile. This can be done either manually or have the portal automatically detect from their system timezone. When it is set to auto-detect system timezone, the Universal profile page will render a dialog to confirm the automatically selected value. Please refer screenshot below Users can always manually override the auto detected value by explicitly choosing a timezone in the list and saving the changes. These timezone values are synchronized between the User management and Now Support systems. Please note: auto-detection of timezone is turned off on the Universal Profile page, once there is a manually selected and saved value. The case communication timezone enables a user to set a preferred timezone during which ServiceNow support can contact regarding cases logged by the user. Once set, this timezone is synched between the User management and Now Support systems. It is available in the case form of the submitted case. This value can be set in the My Profile page from the Support notifications tab