Profile and case communication time zones in Now Support<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } In Now Support, you can view your task records in your preferred time zone. You can select the time zone either manually through your profile or let the portal automatically detect it based on your system time zone. Universal profile time zone selection If you choose automatic time zone detection, the Universal profile page displays a window for you to confirm the selected value, as shown in the following image. You can override this automatic selection by choosing a different time zone from the list and then save your changes. Time zones are synchronized between the user management and Now Support systems. Note: Once you manually select and save a time zone, auto-detection of the time zone is no longer available on the Universal profile page. Case communication time zone selection This option lets you set a preferred time zone that specifies when ServiceNow support can send case communications. This option can be selected from the My Profile page in the Support notifications tab. Once selected, it is also synched between the user management and Now Support systems, and is available in submitted case forms.