Time Cards stuck in "Approved" State and not moving to "Processed" stateIssue Time Cards are stuck in "Approved" State and not moving to "Processed" state after the time card is approved. ReleaseXanadu Patch 4 Resolution - I have noticed that the records which got stuck in "Approved" state and are not processed do not have a "task" associated to the time card. https://<instance-name>.service-now.com/time_card_list.do?sysparm_query=state!%3DProcessed%5EORstate%3D%5Estate%3DApproved&sysparm_first_row=1&sysparm_view= - Once the time card is approved, "Process Time Card" Business rule executed and it updates the state of the time card to "Processed". - But before modifying the state, it checks if the time card is associated to a task or if the time card has a valid "resource_plan" field and resource plan type value is "operational_work". Process Time Card --> https://<instance-name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=32278428c0a80a690d7f5995fdb0cd6e TimeCardProcessHandler --> https://<instance-name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=5669d45a539b23003bfbddeeff7b12bd - Only if these conditions are satisfied, the state will be updated to "Processed". This is the OOB and expected behavior.