First response wait time showing 20,019 Days in InteractionIssue The first response wait time is showing an incorrect value of 20,019 Days in Interaction for a specific record, while other records are showing the correct wait time.ReleaseAny releaseResolutionThe calculation considers only the first agent's message and subtracts its creation time from the live agent hand-off time to determine the exact time the agent took to respond to the chat. If the live agent never responded and the interaction got autoclosed, the live agent hand-off time will be empty, resulting in an incorrect calculation of the first response wait time.Related LinksRefer to the KB article KB1645161 for information on how the first response wait time and Agent Average Response Time are calculated.