Mass Decrypt Attachment - No Table in DropdownIssue Unable to decrypt attachments due to no table being available in the dropdown when attempting to schedule an attachment mass migration job. There are no choices showing up in Table field drop down after selecting the Type as 'Mass Decrypt Attachment' on 'sys_mass_encyption_job' new record. Steps to Reproduce: Step1 - Go to the instance Encryption configuration list: https://instance-name.service-now.com/now/nav/ui/classic/params/target/sys_platform_encryption_configuration_list.do Step 2:Click on the table which you want to use (Ideally it has type: Attachment) Step 3: Click on: Related LinksSchedule Attachment Mass Migration Job Step 4:Select Mass decryption attachment, in the type dropdown Expected behavior:We should be able to the table in the dropdown Actual behavior: Observe that there is no options available in the table dropdown , it shows none.FactsUser must have sn_kmf.cryptographic_manager roleReleaseNACauseOnly tables marked as inactive in the Encrypted Field Configuration (EFC) are visible in the table dropdown for mass decryption jobs.ResolutionTo resolve the issue, verify if the table you are trying to select for mass decryption is still enabled in the EFC configuration. If the table is enabled, it needs to be set to inactive for it to appear in the dropdown list for mass decryption. Use the background script provided to deactivate the EFC entry and make the table inactive. Below is the script we can use to execute in Background Scripts to deactivate the EFC entry: // to activate/deactivate a specific encrypted field configuration // copy-paste sys id of EFC entry - sn_si_incident attachment var efc_sysid = 'f18c1bf81b6a96543236a6c8ec4bcb36'; var gr = new GlideRecord("sys_platform_encryption_configuration"); gr.get(efc_sysid); gs.info("EFC for table: " + gr.table); gs.info("Active: " + gr.active); gr.setValue("active", false); gr.update(); gs.info("Active: " + gr.active); Also, to make the Encrypted Field Configuration (EFC) active again, you can modify the setValue statement in your script to set the active field to true instead of false. // To activate a specific encrypted field configuration // Copy-paste sys_id of the EFC entry (e.g., for sn_si_incident attachment) var efc_sysid = 'f18c1bf81b6a96543236a6c8ec4bcb36'; var gr = new GlideRecord("sys_platform_encryption_configuration"); if (gr.get(efc_sysid)) { gs.info("EFC for table: " + gr.table); gs.info("Active (before): " + gr.active); gr.setValue("active", true); // Set to true to activate: gr.update(); gs.info("Active (after): " + gr.active); } else { gs.error("No record found for sys_id: " + efc_sysid); }