Migration Guide: SharePoint Online Search Connector to External Content ConnectorsSummaryThis guide provides step-by-step process for migrating from the legacy SharePoint Online Search Connector to the new External Content Connectors application (sn_ext_conn). Starting with the Yokohama release, the legacy SharePoint Online Search Connector is being prepared for deprecation and is no longer activated on new instances.FactsLicense & family release compatibility – The new External Content Connectors are available for all customers with Workflow Data Fabric (formerly Integration Hub Pro, Automation Engine Pro, or Automation Engine Enterprise), starting with the Yokohama family release on January 30th. For customers with IHub Starter V4 access to the External Content Connectors will be available with the March release on March 12th. ReleaseYokohama ReleaseInstructionsBefore You Begin Automatic migration path between connectors is not available.Both connectors can technically coexist in an instance, however this is not recommendedRunning both connectors simultaneously will results in: Increase in Integration Hub transaction usageDuplicate document indexingIncreased resource consumption due to crawls Migration Process: Phase 1: Install New Connector Access the ServiceNow StoreSearch for "External Content Connectors" (sn_ext_conn)Install the application in your instanceVerify successful installationEnsure all required plugins are activated. Phase 2: Configure New Connector A. Basic Connector Setup: Set up new connector by following the steps mentioned in the documentation B. Configure Search Profiles: Prerequisites: Ensure external connector setup is completeVerify access to AI Search administration Create and Link Search Source: Navigate to Search > Search Configuration > Search ProfilesIn the search profile, open ESC Portal Default Search ProfileClick Create and LinkConfigure new search source: Name: Enter "SharePoint" (or preferred name)Indexed Source: Select "SharePoint Online" from dropdown Save the configuration Verify Search Configuration: Go to Search ConfigurationConfirm SharePoint Online appears in indexed sources listVerify the label matches your specified search source nameNavigation tab will have SharePoint Online (based on the label in the search source) Expected Results: "SharePoint Online" tab should appear in ESC Portal search interfaceSharePoint content should be visible in search results Phase 3: Validation Test new connector functionality: Verify document indexingTest search capabilitiesValidate user permissionsConfirm content security Verify all previously searchable content is accessible Phase 4: Transition After successful validation: Stop scheduled crawls on old connectorRemove the old SharePoint Online Connector pluginRevoke API permissions in Microsoft Azure for the old connector and clean up any unused certificates or credentials Troubleshooting Connection Issues Verify Azure permissionsCheck certificate configurationsValidate connection settings Indexing Issues Confirm indexing job completion in external connector configurationCheck indexing statusConfirm SharePoint content appears in indexed sources Search Configuration Issues Verify search profile configuration is completeVerify search source is properly linked in search profileVerify content permissions Access Issues Check user permissions for SharePoint content access Related LinksExternal Content Connectors documentation