Sidebar Chat or discuss notifications not workingIssue After upgrading to Xanadu version, the sidebar chat functionality is not working in Workspace. When initiating a chat from a case, the intended recipient does not receive any notification or message.SymptomsThe chat notification does not appear automatically and requires manual checking in the message notifications.FactsThe notification count will appear on the bell icon to indicate a new chat notification. However, there is no pop-up displayed for new chat notifications.ReleaseXanaduCauseChat notifications were not being triggered as expected because the following record watchers were missing from the sys_rw_action_list table: 1. Name: collab-chat-unread-responder Table Name: Collaboration Chat [sys_cs_collab_chat] 2. Name: collab-member-unread-responder Table Name: Collaboration Chat Member [sys_cs_collab_member] These record watchers are essential for monitoring changes in collaboration chat and member tables, which trigger notifications for unread messages.ResolutionFirst check if the record watchers are present or not in the sys_rw_action_list table. To resolve this issue, toggle the system property com.glide.cs.collab.enabled (Navigate from All > All Properties under System properties, or directly go to sys_properties_list.do and search for the required property) to ensure proper initialization of collaboration features. After toggling the property: • The missing record watchers should be re-initialized in the sys_rw_action_list table. • Once both are record watchers are updated correctly, it should restore the expected functionality of notifications in the real time.Related LinksDirect link to Responders: collab-chat-unread-responder : " /nav_to.do?uri=sys_rw_action.do?sys_id=fbf3329990e6021087dea0155ce12fb7 " collab-member-unread-responder : " /nav_to.do?uri=sys_rw_action.do?sys_id=73f3329990e6021087dea0155ce12fb8 "