Missing information on recordsIssue On some of the records on the fulfillment side, the mandatory information that is being filled on the service catalog are not getting carried over. This issue is randomly happening with some of the requests and not all.ReleaseNot Dependent ResolutionThe records getting created from Service Catalog were having the required and filled values. There is a Custom UI Action which also can create these records. Disabling it should solve the issue. Review other custom Business Rules and Scripts which can create records on the target table.