Dynamic translation not working on virtual agent - Support and Troubleshooting

Dynamic translation not working on virtual agent Problem When switching languages in the chat, it is not translating correctly.

Root Cause Instance was using a custom deprecated dynamic translation version (V3)

Steps to Resolve 1. Go the activated custom deprecated dynamic translation on => https://_INSTANCE_NAME_.service-now.com/sn_dt_translator_configuration_list.do (Search by Version = V3) 2. Uncheck - - Mark as default for detection - Mark as default for translation 3. Save 4. Inactivate that record 5. Go to the supported translation (V4) => https://_INSTANCE_NAME_.service-now.com/sn_dt_translator_configuration_list.do (Search by Version = V4) 6. Check - - Mark as default for detection - Mark as default for translation - Active 7. Save 8. Do cache.do 9. Reproduce the issue and now translation is working fine