AIOps LEAP - Troubleshooting guide<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Troubleshooting Playbook issues To create playbooks, ensure the following: Glide version is at least Xanadu Patch7(XP7) or Yokohama.If you are on XP7, use 26.3.1 of the Process Automation Designer(PAD) -sn_pa_designer plugin.If you are on Yokohama, use the latest version of PAD plugin. Root cause: Improper upgrade or installation of Process Automation Designer (sn_pa_designer) pluginAuthorization error Resolution Steps: 1. Ensure you have appropriate access and permissions. 2. Verify that upgrade or installation is successful. Error: You are unauthorized to perform this action Root cause: Now Assist for Creator is not installed. Playbook skill is not activated.Missing appropriate role Resolution Steps: Ensure Now Assist for Creator plugin is installed, and Playbook skill is activated To enable Playbook skill, go to Admin (Top Navigation bar) -> Now Assist Admin -> Now Assist Features tab. Select Creator tab and activate Playbook skill. Ensure sn_itom_leap.leap_admin role is added to the logged-in user Note: The MAINT user does not have permission to create a playbook. Error: Prompt length exceeds prompt max length: 2048 Root cause: Prompt length exceeds prompt max length: 2048 Resolution Steps: Review the resolution steps generated.Go to the Edit button for resolution steps and update the resolution steps to reduce the length to be under 2048 characters using the following: Remove unnecessary whitespace or comments.Split the prompt into smaller parts.Summarize or simplify the content.Re-Test the Action, After editing, re-run the action or test to confirm that the error is resolved. If not follow, redo the process from point 2.