<h2>AIOps LEAP - Troubleshooting Guide</h2><br/><div style="overflow-x:auto"><h3>Troubleshooting Create Playbook related issues</h3> <ol style="list-style-position: inside;"><li style="font-family: Aptos, sans-serif;">To use the <strong>Create Playbook</strong> feature, ensure that your <strong>Glide</strong> version is at least <strong>Xanadu Patch7(XP7) </strong>or <strong><span style="font-family: Aptos, sans-serif;">Yokohama</span></strong><span style="font-family: Aptos, sans-serif;">. If you are on XP7, use 26.3.1 of the</span> <strong><span style="font-family: Aptos, sans-serif;">Process Automation Designer(PAD) -sn_pa_designer </span></strong><span style="font-family: Aptos, sans-serif;">plugin. If you are on Yokohama, use the latest version of <strong>PAD </strong>plugin</span>.</li><li style="font-family: Aptos, sans-serif;">Improper upgrade/installation of <strong>Process Automation Designer (sn_pa_designer) plugin</strong> results in the error shown in the below screenshot<br /><br /><img src="/sys_attachment.do?sys_id=1c9628fb47a4ae94c4e1a325126d43a6" width="452" height="211" /><br /><br /></li><li>If you encounter the error below from the screenshot(<strong>Error: You are unauthorized to perform this action</strong>), ensure that the <strong>Now Assist for Creator </strong>plugin is installed and <strong>Playbook </strong>skill is activated. Also ensure <strong>sn_itom_leap.leap_admin </strong>role is added to the logged-in user.<br /><br />To enable Playbook skill, go to <strong>Admin</strong> (Top Navigation bar) -> <strong>Now Assist Admin</strong> -> <strong>Now Assist Features tab. </strong>Select <strong>Creator</strong> tab and activate <strong>Playbook</strong> skill.<br /><strong><br /></strong><br /><img src="/sys_attachment.do?sys_id=d496e4fb47a4ae94c4e1a325126d4391" /><br /><br /></li><li>The <strong>MAINT</strong> user does not have permission to create a playbook.</li></ol></div>