Now Assist in Virtual Agent displays 'Looking into your request' indefinitely - Support and Troubleshooting

Now Assist in Virtual Agent displays 'Looking into your request' indefinitely Problem When initiating a virtual agent chat in the portal, the message 'Looking into your request...' is displayed indefinitely and no response is returned.

Steps to reproduce

1. Log in to https://_INSTANCE_NAME_.service-now.com/_PORTAL_ 2. Initiate a virtual agent chat 3. Enter anything into the chat and send.

Steps to Resolve Update these plugins to the latest version

- Now Assists for Platform - Now Assist in Knowledge Management