Business rule does not trigger when updates are made from List view on IncidentsIssue Sometimes business rules do not trigger when updates are made from the List view on Incidents. For example, when the Assigned To field is changed from empty to a user, the state of the incident is changed to In progress by the Out of the box (OOB) business rule: "Incident State Active on Assignment". But the custom business rules with When to run condition as New to In progress might not run on this update.ReleaseAllCauseThis might be due to the order of the custom business rules, which is usually 100 where as the OOB business rule "Incident State Active on Assignment" Order is set to 1100.ResolutionBy updating the order of the custom business rule(s) to greater than 1100, the business rule(s) are triggered as expected. If the issue is not resolved, you may need to troubleshoot further by enabling the business rule debug property (glide.businessrule.callstack).