Empty "HR Case" Field in Interaction Report**IssueCustomers are experiencing an issue where the "HR Case" field appears empty when attempting to consult an interaction case via the provided link:https://_INSTANCE_NAME_.service-now.com/awa_interaction_work_item.listThis occurs after an agent takes a conversation from the "Contact Us" chat and creates a human resources case. The empty "HR Case" field prevents tracking interactions between the agent and the cases.CauseThe field "HR case" is a customization, and out-of-the-box (OOTB), it is not on the interaction and is not handled in any logic. This is why the field is not populated on the interaction table and not on the `awa_interaction_work_item` database view that queries the interaction table.Resolution1. If the customization was added by your team, create the logic to populate or use the "HR case" field, as OOTB, this will not be done automatically.