Troubleshoot - AI Search Results Shows Count But Does Not Display Any RecordsTable of Contents: Problem StatementTroubleshooting StepsAdditional Reference Problem Statement: When we do a search in a portal or in a global search or any application that uses AI search. We sometimes land in issues where the AI search result page shows the count of records returned but does not display any results. For example in the below screenshot under "system upgrades" we see the count as 10 but we don't see any records displayed in the result. Troubleshooting Steps: The most common cause for this Map_to field setting was missing in the indexed source. The below steps will explain how to identify and fix it. The first step would be to identify the Search Application/Profile being used. go to Portals(sp_portals.LIST) using filter navigator.Open the portal record that you are using.You will see what Search Application is used in the portal from the field: "Search Application".From the search application, you can find the search profile. Under the Search Profile, you will able to see all the search sources associated with that profile and you can identify the right search source, in the above case it is system upgrades. The search source identified will lead you to the corresponding indexed source. Under the indexed source go to the "Field Settings" Tab. You should have a map_to setting for text and title mapped to some fields as shown in the screenshot below. if not that is the primary cause of the issue.Add the required field settings similar to those shown below with desired fields and then reindex the indexed source using the "Index All Tables" button on the top right. Additional References: AI search best practices when creating a new indexed sourcesField settings in AI search Indexed source