Transfer to live agent starts but not able to connect to any existing AgentIssueThe customer is experiencing an issue where the live agent chat is not working for the virtual agent. The steps to reproduce the problem are as follows:1. Go to: 2. Open Virtual Agent bot.3. Click on "New" as per the below screenshot.4. Select "Incident".5. Transfer to live agent starts but will not be able to connect any existing Agent.CauseThe agent chat was setup incorrectly, the default context is using a custom not valid topic, and the queue is using an incorrect context condition and the agents do not fit on the schedule set on the queue.ResolutionHere are the detailed steps to follow:1. Go to sys_cs_live_agent_setup.list and open the record. 2. Set ITSM Fulfiller UI = Agent Workspace and Global Fulfiller UI = Agent Workspace.3. Save the changes.4. Go to: Conversational Interfaces > Settings > Virtual Agent > Custom Greetings and setup5. For the chat experience used, Set the Live Agent context to the out-of-the-box "Live Agent Support."6. Save the changes.7. Go to the queue: 8. Remove the context condition and the schedule from the queue.9. Save the changes.