Issue with Flow Not Opening from Request or Catalog ItemIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } The related link "Workflow Context" (sys_flow_context) doesn't open for a request (sc_request_item record) and a Catalog item because this has been deleted by the scheduled cleanup job which runs after 2 weeks for completed flows and 6 weeks for flows in the error or cancelled state. How to increase the default retention period? Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Current OOB Behavior: The system uses standard table cleaner records to determine when to remove execution details.Each type of flow execution content is stored in its own table and has its own retention period. OOB Table clean-up jobshttps://instancen_name.service-now.com/sys_auto_flush_list.do?sysparm_query=tablename%3Dsys_flow_context&sysparm_view= Once a record is older than its default retention period, it is deleted if it is in a completed state and the default skip_schedule_cleanup value is false. 2 weeks for completed flows6 weeks for flows in the error or canceled state Flow execution details retentionhttps://www.servicenow.com/docs/bundle/washingtondc-build-workflows/page/administer/flow-designer/concept/flow-reporting.html For all the RITM records whose flow context has been deleted, there will be a warning message. Changing OOB Retention period: There are four basic auto-flush rules that run on the flow context; users can modify this time period according to their needs, but we highly recommend sticking to the default time specified. https://<your instance name>.service-now.com/now/nav/ui/classic/params/target/sys_auto_flush_list.do%3Fsysparm_query%3DtablenameLIKEflow%255Etablename%253Dsys_flow_context%26sysparm_first_row%3D1%26sysparm_view%3D Auto flush rule that runs when the state updates to "Complete"https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sys_auto_flush.do%3Fsys_id%3D7b85d58277663010b599e0490e5a9915%26sysparm_record_target%3Dsys_auto_flush%26sysparm_record_row%3D7%26sysparm_record_rows%3D10%26sysparm_record_list%3DtablenameCONTAINSflowAuto flush rule that runs when state is one of "Complete, Error and Cancelled" and "Calling Source" is "DATA_STREAM_VPP"https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sys_auto_flush.do%3Fsys_id%3D406dc96477933300efb691572b1061ad%26sysparm_record_target%3Dsys_auto_flush%26sysparm_record_row%3D3%26sysparm_record_rows%3D4%26sysparm_record_list%3DtablenameCONTAINSflow%255Etablename%253Dsys_flow_context