How to customize the Virtual Agent close chat icon(x) for Now assist VA in the Service PortalIssue How to customize the out-of-box Virtual Agent close chat icon('X' icon)? ReleaseAllResolutionSteps To Be Followed:1. Create a new image record by navigating to System UI>Images>Click on New ' UI action'2. Provide all the details, example:Name: va_close_minimize_icon.jpgFormat: JPEGCategory:SystemApplication: Now Assist in Virtual AgentUpload the desired image for your new close(x) chat icon.3. Save the record 4. Navigate to Portals>Open 'Service Portal' 5. Open Service Portal theme 'La jolla' from the 'Theme' field6. Go the CSS Variables and update the image src path to '$sp-agent-chat-btn-open: url("https://<instance-name.service-now.com/va_close_minimize_icon.jpg");' that we created in step 2.7. Save the record. 8. Test the behavior by going to the /sp portal and opening the Virtual Agent Chat. Now you should be able to see your newly updated close chat icon. Note: The above example is for the .jpg file format, kindly specify the file format according to the image file format. Also, the above changes will be applicable on only if the system property 'com.glide.cs.advanced-chat-popover' is set to 'false' in the instance.