Global Search Not Returning records such as Tasks, RITM, REQ, INC, and CASE for certain keywordsIssue When performing a global search for certain keywords it does not return records as expected that contain those specific keywords ReleaseAll releasesCauseThe root cause of the problem is that the conditions on the search sources are being met, preventing certain records from appearing. For instance, sc_task records containing the keyword are set to Active=False however the search condition Active=True must be met, preventing the records from appearing in the global search results.ResolutionAccess the affected instance.2. In filter navigator, enter "sys_search_source.list".3. Locate a Search Source Record, for example, "Catalog Tasks".4. Open this record and locate the conditions.5. Observe the conditions which must be met for records to appear in the global search results.6. Modify the conditions as necessary to ensure that records with the specified keywords are returned in the global search results.Additionally, please refer to the following article for further details on "Add a search source for Next Experience UI":https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/search-administration/concept/search-settings-filter-group-table.html#title_add-search-source-polaris-uiIf further assistance is needed, please do not hesitate to contact the support team via one of the contact numbers from the Support contact page: