Gen AI Resolve Modal (ui16_incident_resolve_modal) Not Loading for Non-Admin Role UsersIssue When deploying Now Assist for ITSM in Prod, the resolve Incident modal was not loading and the ticket (view=ui16_incident_resolve_modal) could not be resolvedReleaseAll releasesCauseThe root cause of the issue is related to a custom UI Policy, locate the custom policy which prevents the resolution code and resolution notes from appearing in the modal when the incident is not in a closed or resolved state.ResolutionTo resolve the issue, follow these steps:1. Review the UI Policies in the instance.2. Refactor the UI policy to fit current use case.2a. OR; Disable the above UI Policy.3. Confirm that the modal appears and the form is loading with the Resolution Code and Resolution Notes field as expected in the instance.If further assistance is needed, please do not hesitate to contact the support team via one of the contact numbers from the Support contact page.