Conflicts with PDF Generator Plugin - Known Error

Conflicts with PDF Generator Plugin Description Customer cannot generate a pdf document with the PDF API com.snc.apppdfgenerator. We got this error : Cannot read property "createDocument" from undefined

Trying to check and perform the example script of the documentation (Xanadu version) we can get this error too. https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/app-store/dev_portal/API_reference/DocumentBoth/concept/DocumentBothAPI.html

Steps to Reproduce

Perform this script (Please change the sys_id on the last line) : var pageSize = new sn_pdfgeneratorutils.PdfPage("A4"); var document = new sn_pdfgeneratorutils.Document.createDocument(pageSize); var whiteColor = sn_pdfgeneratorutils.Color([1,1,1]); var greyColor = sn_pdfgeneratorutils.Color([0.8,0.8,0.8]); var headerBgColor = new sn_pdfgeneratorutils.Color([0.4,0.6,0.8]); // Query the Incident table var gr = new GlideRecord("incident"); gr.setLimit(3); gr.query(); // declare table by providing width array and Boolean for large table var table = new sn_pdfgeneratorutils.Table(true, [70,200], false); var headerStyle = new sn_pdfgeneratorutils.Style; headerStyle.setBackgroundColor(headerBgColor); headerStyle.setTextAlignment("text-center"); headerStyle.setBold(); headerStyle.setFontColor(whiteColor); table.setHeaderStyle(headerStyle); var nParagraph = new sn_pdfgeneratorutils.Paragraph("Number"); var sParagraph = new sn_pdfgeneratorutils.Paragraph("Short Description"); var hdrCell1 = new sn_pdfgeneratorutils.Cell; var hdrCell2 = new sn_pdfgeneratorutils.Cell; hdrCell1.addParagraph(nParagraph); hdrCell2.addParagraph(sParagraph); table.addHeaderCell(hdrCell1); table.addHeaderCell(hdrCell2); var row = 0; while(gr.next()) { var numCell = new sn_pdfgeneratorutils.Cell; var sdCell = new sn_pdfgeneratorutils.Cell; var numberParagraph = new sn_pdfgeneratorutils.Paragraph(gr.number); var sdParagraph = new sn_pdfgeneratorutils.Paragraph(gr.short_description); numCell.addParagraph(numberParagraph); sdCell.addParagraph(sdParagraph); if (row % 2 == 1) { table.setDefaultbackGroundColor(greyColor); } else { table.setDefaultbackGroundColor(whiteColor); } table.addCell(numCell); table.addCell(sdCell); row = row + 1; } document.addTable(table); document.saveAsAttachment("incident", "c052e309c3165e14dbe5bf05990131df", "SampleGenerationTest.pdf");

Workaround This problem is fixed in Xanadu Patch 5, Yokohama and onwards. Please consider upgrading your instance(s) to solve the issue.