CMDB Data Manager doesn't load custom policy on the CMDB Workspace - Known Error

CMDB Data Manager doesn't load custom policy on the CMDB Workspace Description When opening a policy type in the CMDB workspace a error is shown and no policy data is being shown. This seems to apply only to Custom policy types. You are being met with the following error:

Error Something went wrong. Please try again later.

Steps to Reproduce

Create a custom policy type. Create a policy with custom policy type from step 1 Observe an error on the screen Expected behaviour:

The policy type is displayed with the information on the Data Manager Policy page.

Actual behaviour:

The page is being errored out with:

Error Something went wrong. Please try again later.

This error is also unhelpful and meaningless.

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.

A code workaround is possible, however this will be treated as a customisation, and will cause the actual fix to be skipped in upgrades, so it is important that you make a note to revert this record to the out of box version after upgrading to the fixed version.

The attached update set sys_remote_update_set_315693f11ba6d610cc0feb13604bcb7d.xml includes the following change to Script Include CMDBWsDMUtil, line 105

Before:

for (var i = 0; oobPolicies.length; i++) { After:

for (var i = 0; i Related Problem: PRB1838119