Service Graph Connector for SCCM: Some software versions are missing on cmdb_sam_sw_installIssue When software is imported via Service Graph Connector for SCCM, some software versions are missing on cmdb_sam_sw_install table. The correct software versions may be observed on the import staging table, which is per expectation, however some of these versions may not be present on the cmdb tables. This happens even when Software Editions is configured as per the following KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721360ReleaseNot currently release specific.CauseThe issue may be caused by having both "Software" and "Software AI" as well as "Removed Software" and "Removed Software AI" scheduled imports simultaneously active. ResolutionAccording to ServiceNow Product Documentation, either AI or non-AI Software and Removed Software imports should be active, not both. - If Asset Intelligence is used in SCCM, then "SG-SCCM Software AI" and "SG-SCCM Removed Software AI" should be the active Scheduled Data Imports. - If there is no Asset Intelligence enabled on the SCCM side, then "SG-SCCM Software" and "SG-SCCM Removed Software" should be the active Scheduled Data Imports. Having both types enabled can cause unexpected behavior with the software imports. https://www.servicenow.com/docs/csh?topicname=cmdb-integration-sccm.html&version=latest "Note: If you have Asset Intelligence on your Microsoft SCCM instance, you have to run SG-SCCM Removed Software AI and SG-SCCM Software AI. If you do not have Asset Intelligence on your instance, you have to run SG-SCCM Removed Software and SG-SCCM Software." If these were both enabled, it is recommended to clear existing software-related information and allow for a complete import using the correct software data source: Clear sys_object_source only for records from SG-SCCM.Clear cmdb_sam_sw_install only for records with Discovery Source for SG-SCCM.Clear "Last run datetime" field for Computer Identity, the active Software data source, and the active Removed Software data source to force a full (not delta) import.Run full imports for all SG-SCCM data sources.Validate software versions have imported as expected. It is recommended to first test in a subproduction environment. Please note that this initial import may take additional time to process. Subsequent imports may resume as delta imports unless otherwise configured.