Incorrect Display of Search Results in Native View(ITIL)**Issue When Searching for a ticket in core UI View the search is not working as expected.It sometime opens the ticket directly.it sometimes doesn't reactIt sometimes gives the result but not a valid result.ReleaseAny releaseCauseThe root cause of the problem is due to two issues:1. **Record Directly Opening on Search:** If an exact match is found for a record and it is unique, the system will open the record directly. This is the expected behavior as per the documentation.https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/search-administration/concept/exact-matches-global-search.html2. **Multiple Results Displayed:** There are two records in the `sys_number` table for the "TASK" prefix. As part of PRB1677989, if there are 2 tables with the same PREFIX, then results for both are displayed in search. This was implemented to cover few user scenarios. Since there are same prefixes for 2 indexed sources, the search result is displayed twice.ResolutionTo resolve the issue, you can implement one of the following solutions:Option 1:1. Navigate to `sys_number.list`.2. Search for records with the "TASK" prefix.3. Open one of the records.4. Delete it.5. Clear the cache using `cache.do`.6. This should resolve the issue.Option 2:1. Go to `sys_properties.list`.2. Create a new record.3. Under name, enter `glide.ui.text_search.enable_search_single_matched_record`.4. Under type, select `true|false`.5. Under value, enter `true`.By implementing either of these solutions, you can ensure that only one exact match is displayed in the search results.